Prime Sigma
Program Description
Prime Sigma will endow the participant with the knowledge and skills necessary for understanding and applying the basic concepts, tools, procedures, practices, and methods commonly associated with Six Sigma and the general field of process and business improvement. The main focus of Prime Sigma is placed on how to quickly, effectively, efficiently, and easily, solve line-of-sight problems as well as resolve daily operational issues. Participants will discover how a strong, positive contribution can be realized using the concepts and tools provided in this program. Students will learn how to wield an array of time-proven, simple, graphics-based process improvement tools that can produce quick bottom-line improvements.
In addition, they will be gaining tremendous insight into the logic and reasoning which underlies Six Sigma and the aims of breakthrough improvement. Prime Sigma can increase the power of virtually anyone, working in an industrial or commercial enterprise, that is striving to realize a never-ending stream of continuous improvements. Therefore, this program is an excellent choice for a business of any size, commercial or industrial.
Reinforcement of major concepts, techniques, and application is realized through exercises, scenarios, and focused case studies. Total instructional time for this program is approximately 8 hours.
Breakthrough VisionContent Overview - Understand the nature, purpose, and drivers of Six Sigma
Instruction Videos
- 1. Basic Nature and Aims of Six Sigma - 3m 10s - 9.46 MB
- 2. Organizational Perspectives of Six Sigma - 6m 35s - 19.66 MB
- 3. Underlying Mechanics of Six Sigma - 3m 17s - 9.80 MB
- 4. Focused Use and Application of Six Sigma - 5m 48s - 17.30 MB
- 5. Deployment Roles Commonly Associated With Six Sigma - 3m 23s - 10.15 MB
- 6. Six Sigma Roles and Business-Focused Projects - 4m 07s - 12.32 MB
- 7. Analytical Tools Related to the Practice of Six Sigma - 3m 55s - 11.70 MB
Supporting Media
Driving Need - Identify the needs that underlie a Six Sigma initiative
Instruction Videos
- 1. Common Perspectives of Six Sigma Quality - 3m 48s - 3.58 MB
- 2. Historical Development and Evolution of Six Sigma - 2m 37s - 2.49 MB
- 3. Six Sigma and the Bottom-Line of a Business - 3m 43s - 3.50 MB
- 4. Viewpoints of Six Sigma from a Quality Perspective - 6m 06s - 5.76 MB
Supporting Media
Customer Focus - Explain why focusing on the customer is essential to business success
Instruction Videos
- 1. Characterizing Business as a Need-Do Interaction - 4m 32s - 4.28 MB
- 2. Role of a Customer in the Quest for Six Sigma - 2m 28s - 2.35 MB
- 3. Customer Focus as a Supreme Corporate Value - 3m 23s - 3.19 MB
- 4. Basics of Kano Analysis and Six Sigma - Part A - 2m 21s - 2.21 MB
- 5. Basics of Kano Analysis and Six Sigma - Part B - 5m 33s - 5.25 MB
- 6. Basics of Kano Analysis and Six Sigma - Part C - 3m 25s - 3.22 MB
Supporting Media
Core Beliefs - Contrast the core beliefs of Six Sigma to conventional practices
Instruction Videos
- 1. Underpinning Logic and Reasoning of Six Sigma - Part A - 5m 50s - 5.56 MB
- 2. Underpinning Logic and Reasoning of Six Sigma - Part B - 5m 54s - 5.59 MB
- 3. Classic Perspective of Six Sigma Performance - Part A - 5m 13s - 4.94 MB
- 4. Classic Perspective of Six Sigma Performance - Part B - 4m 22s - 4.11 MB
- 5. Gathering Six Sigma Fruit and the Never Ending Harvest - 8m 53s - 8.40 MB
Supporting Media
Deterministic Reasoning - Describe a basic cause-and-effect relationship in terms of Y=f(X)
Instruction Videos
- 1. Uncovering Fundamental Cause and Effect Relationships - 2m 38s - 2.51 MB
- 2. Consequential Symptoms and the Nature of Problems - 4m 57s - 4.69 MB
Supporting Media
Leverage Principle - Relate the principle of leverage to an improvement project
Instruction Videos
- 1. Pragmatic Understandings of Operational Leverage - 4m 27s - 4.20 MB
- 2. Analytical Understandings of Leverage - Part A - 7m 02s - 6.66 MB
- 3. Analytical Understandings of Leverage - Part B - 5m 33s - 5.24 MB
Supporting Media
Performance Breakthrough - Describe the underlying logic of the DMAIC improvement process
Instruction Videos
- 1. Understanding the Nature of Performance Breakthrough - 2m 26s - 2.32 MB
- 2. Performance Breakthrough and the DMAIC Methodology - 2m 44s - 2.62 MB
- 3. Connecting DMAIC to Business Process Management - 5m 31s - 5.23 MB
- 4. Problem Solving Focus of the DMAIC Method - Part A - 4m 29s - 4.22 MB
- 5. Problem Solving Focus of the DMAIC Method - Part B - 5m 37s - 5.29 MB
- 6. Recognizing the Existence of Performance Problems - 6m 07s - 5.78 MB
- 7. Defining Critical-to-Quality Characteristics (CTQs) - 6m 28s - 6.12 MB
- 8. Measuring CTQs on a Common Baseline - 5m 35s - 5.28 MB
- 9. Analyzing and Interpreting Performance Patterns - 7m 20s - 6.94 MB
- 10. Improving Critical Performance Variables - 6m 31s - 6.16 MB
- 11. Controlling and Changing Process Settings - 2m 46s - 2.64 MB
- 12. Standardizing Proven Process Solutions - 2m 16s - 2.17 MB
- 13. Integrating the SOP with Best Practices - 2m 39s - 2.52 MB
- 14. Basic Tools for Realizing Performance Breakthrough - 7m 57s - 7.51 MB
Supporting Media
Business PrinciplesQuality Definition - Articulate the idea of quality in terms of value entitlement
Instruction Videos
Supporting Media
Value Proposition - Define the primary components of value and their key elements
Instruction Videos
- 1. Primary Elements of Product and Service Value - 4m 44s - 4.47 MB
- 2. Practical Benefits Associated with Value Improvement - 5m 18s - 5.02 MB
Supporting Media
Process ManagementPerformance Yield - Explain why final yield is often higher than first-time yield
Instruction Videos
- 1. Fundamental Nature and Components of Process Yield - 3m 21s - 3.19 MB
- 2. Changes in Product and Process Yield over Time - 4m 13s - 3.98 MB
- 3. Different Perspectives of Product and Process Yield - 5m 44s - 5.44 MB
- 4. Product Yield and the Poisson Distribution - 6m 50s - 6.46 MB
Supporting Media
Hidden Processes - Describe the non-value added component of a process
Instruction Videos
- 1. Connecting Yield Calculations to Hidden Processes - Part A - 5m 09s - 4.86 MB
- 2. Connecting Yield Calculations to Hidden Processes - Part B - 3m 47s - 3.62 MB
- 3. Using Throughput Yield to Manage Critical Processes - 2m 02s - 1.93 MB
- 4. Linkages between Throughput Yield and Cycle Time - 9m 28s - 8.97 MB
Supporting Media
Measurement Power - Describe the role of measurement in an improvement initiative
Instruction Videos
- 1. Six Sigma and the Role of Measurement - 3m 41s - 3.47 MB
- 2. Links between DMAIC and the Need for Measurement - 3m 18s - 3.14 MB
- 3. Connecting Defects to the Idea of Uncertainty - 6m 15s - 5.92 MB
- 4. Process Improvement and the Role of Measurement - 6m 55s - 6.55 MB
- 5. Critical Connections Between Measurements and Statistics - 6m 58s - 6.59 MB
Supporting Media
Performance Benchmarks - Explain how a benchmarking chart can be used to assess quality performance
Instruction Videos
- 1. Analytical Cookbook for Sigma-Based Benchmarking - 4m 25s - 4.16 MB
- 2. Construction of a Sigma-Based Benchmarking Chart - 5m 47s - 5.48 MB
- 3. Global Benchmarks for World-Class Quality - 4m 36s - 4.35 MB
- 4. Key Benchmarks for the Healthcare Industry - 3m 54s - 3.68 MB
- 5. Rate-of-Change Needed to Achieve World-Class Status - 2m 17s - 2.17 MB
- 6. Cookbook for Benchmarking Products and Services - 3m 13s - 3.07 MB
Supporting Media
Defect Opportunity - Understand the nature of a defect opportunity and its role in metrics reporting
Instruction Videos
- 1. Nature and Character of a Defect Opportunity - 6m 43s - 6.37 MB
- 2. Accounting and Reporting of Defect Opportunities - 5m 18s - 5.01 MB
Supporting Media
Quality ToolsVariable Classifications - Define the various types of variables commonly encountered during quality improvement
Instruction Videos
- 1. Defining the Main Categories of Performance Variables - 1m 42s - 1.63 MB
- 2. Performance Variables and the Pareto Effect - 1m 57s - 1.86 MB
- 3. Linkage between Variables and Process Capability - 4m 53s - 4.62 MB
Supporting Media
Measurement Scales - Describe each of the four primary scales of measure and their relative power
Instruction Videos
- 1. Nature of Continuous and Discrete Variables - Part A - 4m 04s - 3.85 MB
- 2. Nature of Continuous and Discrete Variables - Part B - 4m 03s - 4.23 MB
- 3. Four Primary Scales of Measure and Definitions - Part A - 3m 55s - 3.46 MB
- 4. Four Primary Scales of Measure and Definitions - Part B - 3m 53s - 3.66 MB
Supporting Media
Problem Definition - Characterize the nature of a sound problem statement
Instruction Videos
- 1. Nature and Definition of a Practical Problem - 1m 32s - 1.48 MB
- 2. Documentation of a Process Capability Problem - 4m 12s - 3.96 MB
- 3. Understanding Process Accuracy and Precision - Part A - 2m 27s - 2.35 MB
- 4. Understanding Process Accuracy and Precision - Part B - 2m 46s - 2.65 MB
- 5. Implications of a Process Capability Problem - 2m 57s - 2.81 MB
- 6. Bridging Practical Problems and Statistical Problems - 3m 51s - 3.64 MB
- 7. Common Mistakes in Basic Problem Solving - 3m 36s - 3.44 MB
Supporting Media
Focused Brainstorming - Explain how focused brainstorming is used to facilitate improvement efforts
Instruction Videos
Supporting Media
Process Mapping - Understand how to define the flow of a process and map its operations
Instruction Videos
- 1. Nature and Purpose of Process Mapping - 4m 41s - 4.42 MB
- 2. Constructing and Using a Process Flow Chart - 1m 15s - 2.01 MB
- 3. Documentation of an Example Process - 5m 04s - 4.78 MB
- 4. Effective Use of Process Mapping Templates - 1m 52s - 1.80 MB
Supporting Media
SIPOC Diagram - Describe the nature and purpose of an SIPOC diagram
Instruction Videos
- 1. Nature and Purpose of SIPOC Diagrams - Part A - 4m 45s - 4.49 MB
- 2. Nature and Purpose of SIPOC Diagrams - Part B - 3m 41s - 3.48 MB
Supporting Media
Force-Field Analysis - Utilize force field analysis to solve problems
Instruction Videos
- 1. Nature and Purpose of a Force Field Analysis - 3m 51s - 3.63 MB
- 2. Definition of Driving and Restraining Forces - 1m 34s - 1.50 MB
- 3. Creation and Interpretation of a Force Field Diagram - 3m 42s - 3.52 MB
- 4. Facilitating Decisions through Force Field Analysis - 3m 41s - 3.48 MB
Supporting Media
Performance Sampling - Explain how to design and implement a sampling plan
Instruction Videos
- 1. Nature and Purpose of a Performance Sampling - 1m 48s - 1.72 MB
- 2. Underlying Principles of Random Sampling - 2m 23s - 2.28 MB
- 3. Underlying Principles of Stratified Sampling - 3m 39s - 3.45 MB
- 4. Basic Nature and Use of Sequential Sampling - 2m 17s - 2.19 MB
Supporting Media
Check Sheets - Understand how check sheets can be used for purposes of data collection
Instruction Videos
- 1. Nature and Purpose of Check Sheets - 3m 05s - 2.94 MB
- 2. Use of Check Sheets to Facilitate Data Collection - 3m 35s - 3.38 MB
Supporting Media
Analytical Charts - Identify the general range of analytical charts that can be used to assess performance
Instruction Videos
Supporting Media
Pareto Charts - Explain how Pareto charts can be used to isolate improvement leverage
Instruction Videos
Supporting Media
Run Charts - Utilize run charts to assess and characterize time-based process data
Instruction Videos
Supporting Media
Correlation Charts - Utilize a correlation chart to illustrate the association between two variables
Instruction Videos
- 1. Nature and Purpose of Correlation Charts - 4m 49s - 4.55 MB
- 2. Use of Scatter Plots for Predicting Performance - 3m 57s - 3.72 MB
- 3. Understanding Nonlinear Variable Relationships - 2m 59s - 2.84 MB
Supporting Media
Frequency Tables - Explain how to construct and interpret a frequency table
Instruction Videos
Supporting Media
Performance Histograms - Construct and interpret a histogram and describe several purposes
Instruction Videos
- 1. Nature and Purpose of a Histogram - 5m 23s - 5.10 MB
- 2. Inclusion of Specification Limits on Histograms - 4m 36s - 4.35 MB
- 3. Use of Histograms in Process Capability Work - 2m 34s - 2.45 MB
- 4. Use of Histograms with Scatter Plots - 2m 52s - 2.73 MB
- 5. Use of Histograms with Experimental Design - 2m 28s - 2.36 MB
- 6. Use of Histograms for Characterizing Distributions - 5m 08s - 4.87 MB
Supporting Media
Control Charts - Explain the purpose of statistical process control charts and the logic of their operation
Instruction Videos
- 1. Definition of Statistical Process Control (SPC) - 4m 38s - 4.37 MB
- 2. Nature and Purpose of Control Charts - 6m 55s - 6.54 MB
- 3. Purpose and Use of Statistical Control Limits - 6m 18s - 5.95 MB
- 4. Decision Making and the Use of SPC Charts - 3m 01s - 2.85 MB
- 5. Construction and Interpretation of SPC Charts - 5m 54s - 5.58 MB
- 6. Common Patterns of Variation on SPC Charts - 11m 43s - 11.10 MB
- 7. Use of Zone Testing with SPC Charts - 6m 57s - 6.57 MB
- 8. Basic SPC Charts for Continuous Variables - 8m 44s - 8.27 MB
Supporting Media
Content Overview - Understand the nature, purpose, and drivers of Six Sigma
Instruction Videos
- 1. Basic Nature and Aims of Six Sigma - 3m 10s - 9.46 MB
- 2. Organizational Perspectives of Six Sigma - 6m 35s - 19.66 MB
- 3. Underlying Mechanics of Six Sigma - 3m 17s - 9.80 MB
- 4. Focused Use and Application of Six Sigma - 5m 48s - 17.30 MB
- 5. Deployment Roles Commonly Associated With Six Sigma - 3m 23s - 10.15 MB
- 6. Six Sigma Roles and Business-Focused Projects - 4m 07s - 12.32 MB
- 7. Analytical Tools Related to the Practice of Six Sigma - 3m 55s - 11.70 MB
Supporting Media
Driving Need - Identify the needs that underlie a Six Sigma initiative
Instruction Videos
- 1. Common Perspectives of Six Sigma Quality - 3m 48s - 3.58 MB
- 2. Historical Development and Evolution of Six Sigma - 2m 37s - 2.49 MB
- 3. Six Sigma and the Bottom-Line of a Business - 3m 43s - 3.50 MB
- 4. Viewpoints of Six Sigma from a Quality Perspective - 6m 06s - 5.76 MB
Supporting Media
Customer Focus - Explain why focusing on the customer is essential to business success
Instruction Videos
- 1. Characterizing Business as a Need-Do Interaction - 4m 32s - 4.28 MB
- 2. Role of a Customer in the Quest for Six Sigma - 2m 28s - 2.35 MB
- 3. Customer Focus as a Supreme Corporate Value - 3m 23s - 3.19 MB
- 4. Basics of Kano Analysis and Six Sigma - Part A - 2m 21s - 2.21 MB
- 5. Basics of Kano Analysis and Six Sigma - Part B - 5m 33s - 5.25 MB
- 6. Basics of Kano Analysis and Six Sigma - Part C - 3m 25s - 3.22 MB
Supporting Media
Core Beliefs - Contrast the core beliefs of Six Sigma to conventional practices
Instruction Videos
- 1. Underpinning Logic and Reasoning of Six Sigma - Part A - 5m 50s - 5.56 MB
- 2. Underpinning Logic and Reasoning of Six Sigma - Part B - 5m 54s - 5.59 MB
- 3. Classic Perspective of Six Sigma Performance - Part A - 5m 13s - 4.94 MB
- 4. Classic Perspective of Six Sigma Performance - Part B - 4m 22s - 4.11 MB
- 5. Gathering Six Sigma Fruit and the Never Ending Harvest - 8m 53s - 8.40 MB
Supporting Media
Deterministic Reasoning - Describe a basic cause-and-effect relationship in terms of Y=f(X)
Instruction Videos
- 1. Uncovering Fundamental Cause and Effect Relationships - 2m 38s - 2.51 MB
- 2. Consequential Symptoms and the Nature of Problems - 4m 57s - 4.69 MB
Supporting Media
Leverage Principle - Relate the principle of leverage to an improvement project
Instruction Videos
- 1. Pragmatic Understandings of Operational Leverage - 4m 27s - 4.20 MB
- 2. Analytical Understandings of Leverage - Part A - 7m 02s - 6.66 MB
- 3. Analytical Understandings of Leverage - Part B - 5m 33s - 5.24 MB
Supporting Media
Performance Breakthrough - Describe the underlying logic of the DMAIC improvement process
Instruction Videos
- 1. Understanding the Nature of Performance Breakthrough - 2m 26s - 2.32 MB
- 2. Performance Breakthrough and the DMAIC Methodology - 2m 44s - 2.62 MB
- 3. Connecting DMAIC to Business Process Management - 5m 31s - 5.23 MB
- 4. Problem Solving Focus of the DMAIC Method - Part A - 4m 29s - 4.22 MB
- 5. Problem Solving Focus of the DMAIC Method - Part B - 5m 37s - 5.29 MB
- 6. Recognizing the Existence of Performance Problems - 6m 07s - 5.78 MB
- 7. Defining Critical-to-Quality Characteristics (CTQs) - 6m 28s - 6.12 MB
- 8. Measuring CTQs on a Common Baseline - 5m 35s - 5.28 MB
- 9. Analyzing and Interpreting Performance Patterns - 7m 20s - 6.94 MB
- 10. Improving Critical Performance Variables - 6m 31s - 6.16 MB
- 11. Controlling and Changing Process Settings - 2m 46s - 2.64 MB
- 12. Standardizing Proven Process Solutions - 2m 16s - 2.17 MB
- 13. Integrating the SOP with Best Practices - 2m 39s - 2.52 MB
- 14. Basic Tools for Realizing Performance Breakthrough - 7m 57s - 7.51 MB
Supporting Media
Quality Definition - Articulate the idea of quality in terms of value entitlement
Instruction Videos
Supporting Media
Value Proposition - Define the primary components of value and their key elements
Instruction Videos
- 1. Primary Elements of Product and Service Value - 4m 44s - 4.47 MB
- 2. Practical Benefits Associated with Value Improvement - 5m 18s - 5.02 MB
Supporting Media
Process ManagementPerformance Yield - Explain why final yield is often higher than first-time yield
Instruction Videos
- 1. Fundamental Nature and Components of Process Yield - 3m 21s - 3.19 MB
- 2. Changes in Product and Process Yield over Time - 4m 13s - 3.98 MB
- 3. Different Perspectives of Product and Process Yield - 5m 44s - 5.44 MB
- 4. Product Yield and the Poisson Distribution - 6m 50s - 6.46 MB
Supporting Media
Hidden Processes - Describe the non-value added component of a process
Instruction Videos
- 1. Connecting Yield Calculations to Hidden Processes - Part A - 5m 09s - 4.86 MB
- 2. Connecting Yield Calculations to Hidden Processes - Part B - 3m 47s - 3.62 MB
- 3. Using Throughput Yield to Manage Critical Processes - 2m 02s - 1.93 MB
- 4. Linkages between Throughput Yield and Cycle Time - 9m 28s - 8.97 MB
Supporting Media
Measurement Power - Describe the role of measurement in an improvement initiative
Instruction Videos
- 1. Six Sigma and the Role of Measurement - 3m 41s - 3.47 MB
- 2. Links between DMAIC and the Need for Measurement - 3m 18s - 3.14 MB
- 3. Connecting Defects to the Idea of Uncertainty - 6m 15s - 5.92 MB
- 4. Process Improvement and the Role of Measurement - 6m 55s - 6.55 MB
- 5. Critical Connections Between Measurements and Statistics - 6m 58s - 6.59 MB
Supporting Media
Performance Benchmarks - Explain how a benchmarking chart can be used to assess quality performance
Instruction Videos
- 1. Analytical Cookbook for Sigma-Based Benchmarking - 4m 25s - 4.16 MB
- 2. Construction of a Sigma-Based Benchmarking Chart - 5m 47s - 5.48 MB
- 3. Global Benchmarks for World-Class Quality - 4m 36s - 4.35 MB
- 4. Key Benchmarks for the Healthcare Industry - 3m 54s - 3.68 MB
- 5. Rate-of-Change Needed to Achieve World-Class Status - 2m 17s - 2.17 MB
- 6. Cookbook for Benchmarking Products and Services - 3m 13s - 3.07 MB
Supporting Media
Defect Opportunity - Understand the nature of a defect opportunity and its role in metrics reporting
Instruction Videos
- 1. Nature and Character of a Defect Opportunity - 6m 43s - 6.37 MB
- 2. Accounting and Reporting of Defect Opportunities - 5m 18s - 5.01 MB
Supporting Media
Quality ToolsVariable Classifications - Define the various types of variables commonly encountered during quality improvement
Instruction Videos
- 1. Defining the Main Categories of Performance Variables - 1m 42s - 1.63 MB
- 2. Performance Variables and the Pareto Effect - 1m 57s - 1.86 MB
- 3. Linkage between Variables and Process Capability - 4m 53s - 4.62 MB
Supporting Media
Measurement Scales - Describe each of the four primary scales of measure and their relative power
Instruction Videos
- 1. Nature of Continuous and Discrete Variables - Part A - 4m 04s - 3.85 MB
- 2. Nature of Continuous and Discrete Variables - Part B - 4m 03s - 4.23 MB
- 3. Four Primary Scales of Measure and Definitions - Part A - 3m 55s - 3.46 MB
- 4. Four Primary Scales of Measure and Definitions - Part B - 3m 53s - 3.66 MB
Supporting Media
Problem Definition - Characterize the nature of a sound problem statement
Instruction Videos
- 1. Nature and Definition of a Practical Problem - 1m 32s - 1.48 MB
- 2. Documentation of a Process Capability Problem - 4m 12s - 3.96 MB
- 3. Understanding Process Accuracy and Precision - Part A - 2m 27s - 2.35 MB
- 4. Understanding Process Accuracy and Precision - Part B - 2m 46s - 2.65 MB
- 5. Implications of a Process Capability Problem - 2m 57s - 2.81 MB
- 6. Bridging Practical Problems and Statistical Problems - 3m 51s - 3.64 MB
- 7. Common Mistakes in Basic Problem Solving - 3m 36s - 3.44 MB
Supporting Media
Focused Brainstorming - Explain how focused brainstorming is used to facilitate improvement efforts
Instruction Videos
Supporting Media
Process Mapping - Understand how to define the flow of a process and map its operations
Instruction Videos
- 1. Nature and Purpose of Process Mapping - 4m 41s - 4.42 MB
- 2. Constructing and Using a Process Flow Chart - 1m 15s - 2.01 MB
- 3. Documentation of an Example Process - 5m 04s - 4.78 MB
- 4. Effective Use of Process Mapping Templates - 1m 52s - 1.80 MB
Supporting Media
SIPOC Diagram - Describe the nature and purpose of an SIPOC diagram
Instruction Videos
- 1. Nature and Purpose of SIPOC Diagrams - Part A - 4m 45s - 4.49 MB
- 2. Nature and Purpose of SIPOC Diagrams - Part B - 3m 41s - 3.48 MB
Supporting Media
Force-Field Analysis - Utilize force field analysis to solve problems
Instruction Videos
- 1. Nature and Purpose of a Force Field Analysis - 3m 51s - 3.63 MB
- 2. Definition of Driving and Restraining Forces - 1m 34s - 1.50 MB
- 3. Creation and Interpretation of a Force Field Diagram - 3m 42s - 3.52 MB
- 4. Facilitating Decisions through Force Field Analysis - 3m 41s - 3.48 MB
Supporting Media
Performance Sampling - Explain how to design and implement a sampling plan
Instruction Videos
- 1. Nature and Purpose of a Performance Sampling - 1m 48s - 1.72 MB
- 2. Underlying Principles of Random Sampling - 2m 23s - 2.28 MB
- 3. Underlying Principles of Stratified Sampling - 3m 39s - 3.45 MB
- 4. Basic Nature and Use of Sequential Sampling - 2m 17s - 2.19 MB
Supporting Media
Check Sheets - Understand how check sheets can be used for purposes of data collection
Instruction Videos
- 1. Nature and Purpose of Check Sheets - 3m 05s - 2.94 MB
- 2. Use of Check Sheets to Facilitate Data Collection - 3m 35s - 3.38 MB
Supporting Media
Analytical Charts - Identify the general range of analytical charts that can be used to assess performance
Instruction Videos
Supporting Media
Pareto Charts - Explain how Pareto charts can be used to isolate improvement leverage
Instruction Videos
Supporting Media
Run Charts - Utilize run charts to assess and characterize time-based process data
Instruction Videos
Supporting Media
Correlation Charts - Utilize a correlation chart to illustrate the association between two variables
Instruction Videos
- 1. Nature and Purpose of Correlation Charts - 4m 49s - 4.55 MB
- 2. Use of Scatter Plots for Predicting Performance - 3m 57s - 3.72 MB
- 3. Understanding Nonlinear Variable Relationships - 2m 59s - 2.84 MB
Supporting Media
Frequency Tables - Explain how to construct and interpret a frequency table
Instruction Videos
Supporting Media
Performance Histograms - Construct and interpret a histogram and describe several purposes
Instruction Videos
- 1. Nature and Purpose of a Histogram - 5m 23s - 5.10 MB
- 2. Inclusion of Specification Limits on Histograms - 4m 36s - 4.35 MB
- 3. Use of Histograms in Process Capability Work - 2m 34s - 2.45 MB
- 4. Use of Histograms with Scatter Plots - 2m 52s - 2.73 MB
- 5. Use of Histograms with Experimental Design - 2m 28s - 2.36 MB
- 6. Use of Histograms for Characterizing Distributions - 5m 08s - 4.87 MB
Supporting Media
Control Charts - Explain the purpose of statistical process control charts and the logic of their operation
Instruction Videos
- 1. Definition of Statistical Process Control (SPC) - 4m 38s - 4.37 MB
- 2. Nature and Purpose of Control Charts - 6m 55s - 6.54 MB
- 3. Purpose and Use of Statistical Control Limits - 6m 18s - 5.95 MB
- 4. Decision Making and the Use of SPC Charts - 3m 01s - 2.85 MB
- 5. Construction and Interpretation of SPC Charts - 5m 54s - 5.58 MB
- 6. Common Patterns of Variation on SPC Charts - 11m 43s - 11.10 MB
- 7. Use of Zone Testing with SPC Charts - 6m 57s - 6.57 MB
- 8. Basic SPC Charts for Continuous Variables - 8m 44s - 8.27 MB
Supporting Media
Performance Yield - Explain why final yield is often higher than first-time yield
Instruction Videos
- 1. Fundamental Nature and Components of Process Yield - 3m 21s - 3.19 MB
- 2. Changes in Product and Process Yield over Time - 4m 13s - 3.98 MB
- 3. Different Perspectives of Product and Process Yield - 5m 44s - 5.44 MB
- 4. Product Yield and the Poisson Distribution - 6m 50s - 6.46 MB
Supporting Media
Hidden Processes - Describe the non-value added component of a process
Instruction Videos
- 1. Connecting Yield Calculations to Hidden Processes - Part A - 5m 09s - 4.86 MB
- 2. Connecting Yield Calculations to Hidden Processes - Part B - 3m 47s - 3.62 MB
- 3. Using Throughput Yield to Manage Critical Processes - 2m 02s - 1.93 MB
- 4. Linkages between Throughput Yield and Cycle Time - 9m 28s - 8.97 MB
Supporting Media
Measurement Power - Describe the role of measurement in an improvement initiative
Instruction Videos
- 1. Six Sigma and the Role of Measurement - 3m 41s - 3.47 MB
- 2. Links between DMAIC and the Need for Measurement - 3m 18s - 3.14 MB
- 3. Connecting Defects to the Idea of Uncertainty - 6m 15s - 5.92 MB
- 4. Process Improvement and the Role of Measurement - 6m 55s - 6.55 MB
- 5. Critical Connections Between Measurements and Statistics - 6m 58s - 6.59 MB
Supporting Media
Performance Benchmarks - Explain how a benchmarking chart can be used to assess quality performance
Instruction Videos
- 1. Analytical Cookbook for Sigma-Based Benchmarking - 4m 25s - 4.16 MB
- 2. Construction of a Sigma-Based Benchmarking Chart - 5m 47s - 5.48 MB
- 3. Global Benchmarks for World-Class Quality - 4m 36s - 4.35 MB
- 4. Key Benchmarks for the Healthcare Industry - 3m 54s - 3.68 MB
- 5. Rate-of-Change Needed to Achieve World-Class Status - 2m 17s - 2.17 MB
- 6. Cookbook for Benchmarking Products and Services - 3m 13s - 3.07 MB
Supporting Media
Defect Opportunity - Understand the nature of a defect opportunity and its role in metrics reporting
Instruction Videos
- 1. Nature and Character of a Defect Opportunity - 6m 43s - 6.37 MB
- 2. Accounting and Reporting of Defect Opportunities - 5m 18s - 5.01 MB
Supporting Media
Variable Classifications - Define the various types of variables commonly encountered during quality improvement
Instruction Videos
- 1. Defining the Main Categories of Performance Variables - 1m 42s - 1.63 MB
- 2. Performance Variables and the Pareto Effect - 1m 57s - 1.86 MB
- 3. Linkage between Variables and Process Capability - 4m 53s - 4.62 MB
Supporting Media
Measurement Scales - Describe each of the four primary scales of measure and their relative power
Instruction Videos
- 1. Nature of Continuous and Discrete Variables - Part A - 4m 04s - 3.85 MB
- 2. Nature of Continuous and Discrete Variables - Part B - 4m 03s - 4.23 MB
- 3. Four Primary Scales of Measure and Definitions - Part A - 3m 55s - 3.46 MB
- 4. Four Primary Scales of Measure and Definitions - Part B - 3m 53s - 3.66 MB
Supporting Media
Problem Definition - Characterize the nature of a sound problem statement
Instruction Videos
- 1. Nature and Definition of a Practical Problem - 1m 32s - 1.48 MB
- 2. Documentation of a Process Capability Problem - 4m 12s - 3.96 MB
- 3. Understanding Process Accuracy and Precision - Part A - 2m 27s - 2.35 MB
- 4. Understanding Process Accuracy and Precision - Part B - 2m 46s - 2.65 MB
- 5. Implications of a Process Capability Problem - 2m 57s - 2.81 MB
- 6. Bridging Practical Problems and Statistical Problems - 3m 51s - 3.64 MB
- 7. Common Mistakes in Basic Problem Solving - 3m 36s - 3.44 MB
Supporting Media
Focused Brainstorming - Explain how focused brainstorming is used to facilitate improvement efforts
Instruction Videos
Supporting Media
Process Mapping - Understand how to define the flow of a process and map its operations
Instruction Videos
- 1. Nature and Purpose of Process Mapping - 4m 41s - 4.42 MB
- 2. Constructing and Using a Process Flow Chart - 1m 15s - 2.01 MB
- 3. Documentation of an Example Process - 5m 04s - 4.78 MB
- 4. Effective Use of Process Mapping Templates - 1m 52s - 1.80 MB
Supporting Media
SIPOC Diagram - Describe the nature and purpose of an SIPOC diagram
Instruction Videos
- 1. Nature and Purpose of SIPOC Diagrams - Part A - 4m 45s - 4.49 MB
- 2. Nature and Purpose of SIPOC Diagrams - Part B - 3m 41s - 3.48 MB
Supporting Media
Force-Field Analysis - Utilize force field analysis to solve problems
Instruction Videos
- 1. Nature and Purpose of a Force Field Analysis - 3m 51s - 3.63 MB
- 2. Definition of Driving and Restraining Forces - 1m 34s - 1.50 MB
- 3. Creation and Interpretation of a Force Field Diagram - 3m 42s - 3.52 MB
- 4. Facilitating Decisions through Force Field Analysis - 3m 41s - 3.48 MB
Supporting Media
Performance Sampling - Explain how to design and implement a sampling plan
Instruction Videos
- 1. Nature and Purpose of a Performance Sampling - 1m 48s - 1.72 MB
- 2. Underlying Principles of Random Sampling - 2m 23s - 2.28 MB
- 3. Underlying Principles of Stratified Sampling - 3m 39s - 3.45 MB
- 4. Basic Nature and Use of Sequential Sampling - 2m 17s - 2.19 MB
Supporting Media
Check Sheets - Understand how check sheets can be used for purposes of data collection
Instruction Videos
- 1. Nature and Purpose of Check Sheets - 3m 05s - 2.94 MB
- 2. Use of Check Sheets to Facilitate Data Collection - 3m 35s - 3.38 MB
Supporting Media
Analytical Charts - Identify the general range of analytical charts that can be used to assess performance
Instruction Videos
Supporting Media
Pareto Charts - Explain how Pareto charts can be used to isolate improvement leverage
Instruction Videos
Supporting Media
Run Charts - Utilize run charts to assess and characterize time-based process data
Instruction Videos
Supporting Media
Correlation Charts - Utilize a correlation chart to illustrate the association between two variables
Instruction Videos
- 1. Nature and Purpose of Correlation Charts - 4m 49s - 4.55 MB
- 2. Use of Scatter Plots for Predicting Performance - 3m 57s - 3.72 MB
- 3. Understanding Nonlinear Variable Relationships - 2m 59s - 2.84 MB
Supporting Media
Frequency Tables - Explain how to construct and interpret a frequency table
Instruction Videos
Supporting Media
Performance Histograms - Construct and interpret a histogram and describe several purposes
Instruction Videos
- 1. Nature and Purpose of a Histogram - 5m 23s - 5.10 MB
- 2. Inclusion of Specification Limits on Histograms - 4m 36s - 4.35 MB
- 3. Use of Histograms in Process Capability Work - 2m 34s - 2.45 MB
- 4. Use of Histograms with Scatter Plots - 2m 52s - 2.73 MB
- 5. Use of Histograms with Experimental Design - 2m 28s - 2.36 MB
- 6. Use of Histograms for Characterizing Distributions - 5m 08s - 4.87 MB
Supporting Media
Control Charts - Explain the purpose of statistical process control charts and the logic of their operation
Instruction Videos
- 1. Definition of Statistical Process Control (SPC) - 4m 38s - 4.37 MB
- 2. Nature and Purpose of Control Charts - 6m 55s - 6.54 MB
- 3. Purpose and Use of Statistical Control Limits - 6m 18s - 5.95 MB
- 4. Decision Making and the Use of SPC Charts - 3m 01s - 2.85 MB
- 5. Construction and Interpretation of SPC Charts - 5m 54s - 5.58 MB
- 6. Common Patterns of Variation on SPC Charts - 11m 43s - 11.10 MB
- 7. Use of Zone Testing with SPC Charts - 6m 57s - 6.57 MB
- 8. Basic SPC Charts for Continuous Variables - 8m 44s - 8.27 MB