Programs

Process Leader

Program Description

The Process Leader program is designed to endow the participant with the knowledge and skills necessary to effectively initiate, plan, oversee and review the execution of a process improvement project. Candidates will learn the basic concepts, tools, procedures, practices, and methods associated with the execution of Six Sigma projects and the general field of process improvement. They will also learn how to leverage the key leadership principles of Six Sigma and selected improvement tools in order to enhance or otherwise streamline the daily operations of a core business process. Students are then provided a keen sense of Lean Sigma and the basic Quality Tools that drive quantum improvement.

Of course, this goal is accomplished by examining the application tools as practiced by Six Sigma X-Belts and process improvement professionals. From this angle, the participant will understand what it takes to deploy Six Sigma and benefit from its reach and power. In this sense, the Process Leadership program is an offering that is good for anyone responsible for the operation or improvement of business processes, commercial or industrial, of any size or form. The knowledge provided in this program of study empowers a Process Leader to drive a never-ending stream of continuous improvements and breakthrough experiences.

Reinforcement of major concepts, techniques, and application is realized through exercises, scenarios, and focused case studies. This program will provide operational and application insights into the time-proven practices that underpin the successful installation of Six Sigma and the core elements of value creation. Total instructional time for this program is approximately 32 hours.


      Downloadable Program Syllabus

Breakthrough Vision

Content Overview - Understand the nature, purpose, and drivers of Six Sigma

Driving Need - Identify the needs that underlie a Six Sigma initiative

Customer Focus - Explain why focusing on the customer is essential to business success

Core Beliefs - Contrast the core beliefs of Six Sigma to conventional practices

Deterministic Reasoning - Describe a basic cause-and-effect relationship in terms of Y=f(X)

Leverage Principle - Relate the principle of leverage to an improvement project

Performance Breakthrough - Describe the underlying logic of the DMAIC improvement process

Business Principles

Quality Definition - Articulate the idea of quality in terms of value entitlement

Value Proposition - Define the primary components of value and their key elements

Metrics Reporting - Recognize the need for installing and reporting performance metrics

BOPI Goals - Recognize the need for cascading performance metrics

Underpinning Economics - Describe the relationship between quality and cost

Third Generation - Differentiate between the first, second and third generations of Six Sigma

Success Factors - Identify the primary success factors related to a Six Sigma deployment

Instruction Videos
1. Maintaining a Customer Focus to Ensure Improvement -  5m 22s - 5.44 MB
2. Understanding the Need for Executive Leadership -  3m 26s - 3.52 MB
3. Building the Momentum toward Breakthrough -  5m 42s - 5.78 MB
4. Grasping the Power of Committed Resources -  4m 33s - 4.62 MB
5. Developing a Six Sigma Knowledge Infrastructure -  6m 17s - 6.38 MB
6. Creating and Managing Six Sigma Support Systems -  6m 12s - 6.29 MB
7. Understanding the Dynamic Force of a Collective Will -  3m 16s - 3.35 MB
8. Focusing Application Projects on Business Goals -  8m 08s - 8.26 MB
9. Developing Highly Capable People and Leaders -  3m 27s - 3.49 MB
10. Motivating the Creation of Compelling Ideas -  4m 37s - 4.68 MB
11. Basic Principles of Six Sigma Deployment Planning -  5m 14s - 5.31 MB
12. Questing for the Realization of Operational Freedom -  5m 10s - 5.24 MB
Expansion Videos
13. Understanding the Power of Six Sigma Tactics and Tools -  2m 20s - 1.01 MB
14. General Electric Six Sigma Case Study -  3m 49s - 1.97 MB
15. Dow Chemical Six Sigma Case Study -  6m 03s - 3.84 MB
16. DuPont Six Sigma Case Study -  3m 02s - 4.19 MB
17. Deeper Look into General Electric -  3m 57s - 8.60 MB
18. Fort Wayne Government Applications of Six Sigma -  6m 40s - 3.85 MB
19. Fort Wayne Water Main Case Study -  3m 10s - 1.61 MB
20. Fort Wayne Transportation Project Case Study -  1m 25s - 0.70 MB
21. Fort Wayne Site Plan Routing Case Study -  1m 21s - 0.64 MB
22. Fort Wayne Water Treatment Plant Case Study -  2m 37s - 1.66 MB
23. Fort Wayne Fire Code Inspection Case Study -  2m 22s - 1.24 MB
24. Fort Wayne Job Fulfillment Case Study -  2m 31s - 1.66 MB
25. Fort Wayne Garbage Pick-up Case Study -  2m 25s - 1.12 MB
26. Fort Wayne Pot-Hole Repair Case Study -  3m 23s - 1.75 MB
27. Fort Wayne Job Safety Case Study -  3m 50s - 1.95 MB
28. Fort Wayne Law Enforcement Case Study -  3m 04s - 1.63 MB
Supporting Media
Summary Slides: Success Factors

Process Management

Performance Yield - Explain why final yield is often higher than first-time yield

Hidden Processes - Describe the non-value added component of a process

Measurement Power - Describe the role of measurement in an improvement initiative

Establishing Baselines - Explain why performance baselines are essential to realizing improvement

Performance Benchmarks - Explain how a benchmarking chart can be used to assess quality performance

Defect Opportunity - Understand the nature of a defect opportunity and its role in metrics reporting

Process Models - Define the key features of a Six Sigma performance model

Process Capability - Identify the primary indices of process capability

Design Complexity - Describe the impact of complexity on product and service quality

Installation Guidelines

Deployment Planning - Understand the elements of Deployment Planning

Deployment Timeline - Understand the elements of a Deployment Timeline

CXO Role - Receive insight on how key decisions are addressed

Champion Role - Define the operational role of a Six Sigma Champion and highlight key attributes

Black Belt Role - Define the operational role of a Six Sigma Black Belt and highlight key attributes

Green Belt Role - Define the operational role of a Six Sigma Green Belt and highlight key attributes

White Belt Role - Define the operational role of a Six Sigma White Belt and highlight key attributes

Application Projects - Describe the purpose of Six Sigma Application Projects and how such projects are executed

DFSS Principles - See how product design can affect yield and performance

PFSS Principles - Have an understanding of the Process For Six Sigma Criteria

MFSS Principles - Understand how Managing For Six Sigma works

Application Projects

Project Description - Understand how to fully define a Six Sigma application project

Project Overview - Provide an overview of the key elements that characterizes an application project

Project Guidelines - Explain how to establish project selection guidelines

Project Scope - Explain how to properly scope an application project

Project Leadership - Recognize the actions that must occur to ensure successful project leadership

Project Teams - Form a project team that is capable of supporting Six Sigma applications

Project Financials - Understand the role of project financials in supporting deployment success

Project Management - Explain how application projects are best managed to achieve maximum results

Project Payback - Understand the driving need for establishing project paybacks

Project Milestones - Identify the primary milestones associated with a successful Six Sigma deployment

Project Charters - Understand the role of project charters and how they are used to guide implementation

Value Focus

Value Creation - Define the idea of value and explain how it can be created

Recognize Needs - Recognize the power of need fulfillment and how it links to value creation

Define Opportunities - Understand how to define opportunities that lead to the creation of value

Measure Conditions - Identify and evaluate the conditions that underlies improvement opportunity

Analyze Forces - Explain how the underlying forces are identified and leveraged to create beneficial change

Improve Settings - Establish optimal settings for each of the key forces that underpins beneficial change

Control Variations - Discuss how unwanted variations can mask the pathway to breakthrough

Standardize Factors - Understand the role and importance of standardized success factors

Integrate Lessons - Explain how key lessons learned can be merged into a set of best practices

Application Example - Understand how the breakthrough process can be applied to everyday life

Lean Practices

Lean Thinking - Comprehend the underlying logic of lean thinking

Constraint Theory - Explain how constraint theory is related to value creation

Continuous Flow - Describe the operational ideas that underpins continuous flow

Pull Systems - Contrast the operation of a push system to that of a pull system

Visual Factory - Explain the role of a visual factory during improvement efforts

Kanban System - Describe how a Kanban system can improve process cycle-time

PokaYoke System - Understand how PokaYoke systems can lead to quality improvement

6S System - Explain how the 6S system can contribute to process efficiency

SMED System - Define the basic elements of an SMED system

7W Approach - Describe how the 7W approach can be used to solve problems

6M Approach - Explain how the 6M approach is used to identify sources of causation

Quality Tools

Variable Classifications - Define the various types of variables commonly encountered during quality improvement

Measurement Scales - Describe each of the four primary scales of measure and their relative power

Problem Definition - Characterize the nature of a sound problem statement

Focused Brainstorming - Explain how focused brainstorming is used to facilitate improvement efforts

Process Mapping - Understand how to define the flow of a process and map its operations

SIPOC Diagram - Describe the nature and purpose of an SIPOC diagram

Force-Field Analysis - Utilize force field analysis to solve problems

Performance Sampling - Explain how to design and implement a sampling plan

Check Sheets - Understand how check sheets can be used for purposes of data collection

Analytical Charts - Identify the general range of analytical charts that can be used to assess performance

Pareto Charts - Explain how Pareto charts can be used to isolate improvement leverage

Run Charts - Utilize run charts to assess and characterize time-based process data

Correlation Charts - Utilize a correlation chart to illustrate the association between two variables

Frequency Tables - Explain how to construct and interpret a frequency table

Performance Histograms - Construct and interpret a histogram and describe several purposes

Control Charts - Explain the purpose of statistical process control charts and the logic of their operation