Process Leader
Program Description
The Process Leader program is designed to endow the participant with the knowledge and skills necessary to effectively initiate, plan, oversee and review the execution of a process improvement project. Candidates will learn the basic concepts, tools, procedures, practices, and methods associated with the execution of Six Sigma projects and the general field of process improvement. They will also learn how to leverage the key leadership principles of Six Sigma and selected improvement tools in order to enhance or otherwise streamline the daily operations of a core business process. Students are then provided a keen sense of Lean Sigma and the basic Quality Tools that drive quantum improvement.
Of course, this goal is accomplished by examining the application tools as practiced by Six Sigma X-Belts and process improvement professionals. From this angle, the participant will understand what it takes to deploy Six Sigma and benefit from its reach and power. In this sense, the Process Leadership program is an offering that is good for anyone responsible for the operation or improvement of business processes, commercial or industrial, of any size or form. The knowledge provided in this program of study empowers a Process Leader to drive a never-ending stream of continuous improvements and breakthrough experiences.
Reinforcement of major concepts, techniques, and application is realized through exercises, scenarios, and focused case studies. This program will provide operational and application insights into the time-proven practices that underpin the successful installation of Six Sigma and the core elements of value creation. Total instructional time for this program is approximately 32 hours.
Breakthrough VisionContent Overview - Understand the nature, purpose, and drivers of Six Sigma
Instruction Videos
- 1. Basic Nature and Aims of Six Sigma - 3m 10s - 9.46 MB
- 2. Organizational Perspectives of Six Sigma - 6m 35s - 19.66 MB
- 3. Underlying Mechanics of Six Sigma - 3m 17s - 9.80 MB
- 4. Focused Use and Application of Six Sigma - 5m 48s - 17.30 MB
- 5. Deployment Roles Commonly Associated With Six Sigma - 3m 23s - 10.15 MB
- 6. Six Sigma Roles and Business-Focused Projects - 4m 07s - 12.32 MB
- 7. Analytical Tools Related to the Practice of Six Sigma - 3m 55s - 11.70 MB
Expansion Videos
- 8. Nature and Purpose of Big Ideas - 0m 52s - 0.52 MB
- 9. Concept and Implications of Process Control - 7m 26s - 7.58 MB
- 10. Concept and Implications of Process Capability - 6m 25s - 6.96 MB
- 11. Concept and Implications of Process Centering - 7m 32s - 6.70 MB
Supporting Media
Driving Need - Identify the needs that underlie a Six Sigma initiative
Instruction Videos
- 1. Common Perspectives of Six Sigma Quality - 3m 48s - 3.58 MB
- 2. Historical Development and Evolution of Six Sigma - 2m 37s - 2.49 MB
- 3. Six Sigma and the Bottom-Line of a Business - 3m 43s - 3.50 MB
- 4. Viewpoints of Six Sigma from a Quality Perspective - 6m 06s - 5.76 MB
Expansion Videos
- 5. Nature of Process Variation and Related Consequences - 4m 14s - 2.88 MB
- 6. Chronic Waste and the Operation of a Business - 2m 41s - 1.66 MB
- 7. Nine Determinants of Business Success - Part A - 3m 17s - 2.33 MB
- 8. Nine Determinants of Business Success - Part B - 5m 03s - 2.27 MB
- 9. Six Sigma Improvement and the Continuum of Business - 6m 09s - 3.52 MB
- 10. Definition of Quality and Critical Links to Six Sigma - 7m 51s - 4.23 MB
- 11. Connections between Business Risk and Value - 7m 30s - 3.99 MB
- 12. Success Factors for Effectively Deploying Six Sigma - 3m 26s - 2.18 MB
- 13. Business Needs and Performance Gaps - 4m 42s - 4.20 MB
- 14. Driving Need for Six Sigma and Quality Improvement - 8m 12s - 8.21 MB
- 15. Focus and Locus of a Six Sigma Imitative - 4m 26s - 5.70 MB
- 16. Understanding the Nature of Accuracy and Precision - 7m 01s - 7.67 MB
Supporting Media
Customer Focus - Explain why focusing on the customer is essential to business success
Instruction Videos
- 1. Characterizing Business as a Need-Do Interaction - 4m 32s - 4.28 MB
- 2. Role of a Customer in the Quest for Six Sigma - 2m 28s - 2.35 MB
- 3. Customer Focus as a Supreme Corporate Value - 3m 23s - 3.19 MB
- 4. Basics of Kano Analysis and Six Sigma - Part A - 2m 21s - 2.21 MB
- 5. Basics of Kano Analysis and Six Sigma - Part B - 5m 33s - 5.25 MB
- 6. Basics of Kano Analysis and Six Sigma - Part C - 3m 25s - 3.22 MB
Expansion Videos
- 7. Domino Effect of Product and Service Quality - 1m 42s - 0.76 MB
- 8. Voice-of-the-Customer (VOC) and the Aim of Business - 6m 02s - 2.53 MB
- 9. Nature of VOX and Six Sigma Business Performance - 5m 08s - 2.60 MB
Supporting Media
Core Beliefs - Contrast the core beliefs of Six Sigma to conventional practices
Instruction Videos
- 1. Underpinning Logic and Reasoning of Six Sigma - Part A - 5m 50s - 5.56 MB
- 2. Underpinning Logic and Reasoning of Six Sigma - Part B - 5m 54s - 5.59 MB
- 3. Classic Perspective of Six Sigma Performance - Part A - 5m 13s - 4.94 MB
- 4. Classic Perspective of Six Sigma Performance - Part B - 4m 22s - 4.11 MB
- 5. Gathering Six Sigma Fruit and the Never Ending Harvest - 8m 53s - 8.40 MB
Expansion Videos
- 6. Understanding and Extending the Six Sigma Manifesto - 3m 23s - 2.36 MB
- 7. Core Beliefs Inherent to Six Sigma - Part A - 6m 20s - 4.19 MB
- 8. Core Beliefs Inherent to Six Sigma - Part B - 5m 56s - 3.46 MB
- 9. Core Beliefs Inherent to Six Sigma - Part C - 4m 54s - 2.49 MB
- 10. Core Beliefs Inherent to Six Sigma - Part D - 5m 22s - 4.17 MB
- 11. Core Beliefs Inherent to Six Sigma - Part E - 3m 52s - 2.17 MB
- 12. Big Ideas Related to the Practice of Six Sigma - Part A - 4m 18s - 1.66 MB
- 13. Big Ideas Related to the Practice of Six Sigma - Part B - 4m 46s - 1.84 MB
- 14. Big Ideas Related to the Practice of Six Sigma - Part C - 5m 38s - 2.16 MB
- 15. Big Ideas Related to the Practice of Six Sigma - Part D - 6m 11s - 2.47 MB
- 16. Big Ideas Related to the Practice of Six Sigma - Part E - 3m 47s - 1.46 MB
Supporting Media
Deterministic Reasoning - Describe a basic cause-and-effect relationship in terms of Y=f(X)
Instruction Videos
- 1. Uncovering Fundamental Cause and Effect Relationships - 2m 38s - 2.51 MB
- 2. Consequential Symptoms and the Nature of Problems - 4m 57s - 4.69 MB
Expansion Videos
- 3. Deterministic Reasoning and Global Business Vision - 1m 01s - 0.71 MB
- 4. Elements of Determinism and the Vital Links to Six Sigma - 4m 05s - 2.19 MB
- 5. Application and Implications of Determinism - Part A - 3m 45s - 2.82 MB
- 6. Application and Implications of Determinism - Part B - 3m 48s - 2.77 MB
- 7. Application and Implications of Determinism - Part C - 6m 34s - 4.48 MB
- 8. Advanced Understanding of Scientific Determinism - 8m 46s - 13.80 MB
- 9. Scientific Determinism and Basic Pragmatism - 10m 27s - 14.99 MB
Supporting Media
Leverage Principle - Relate the principle of leverage to an improvement project
Instruction Videos
- 1. Pragmatic Understandings of Operational Leverage - 4m 27s - 4.20 MB
- 2. Analytical Understandings of Leverage - Part A - 7m 02s - 6.66 MB
- 3. Analytical Understandings of Leverage - Part B - 5m 33s - 5.24 MB
Expansion Videos
- 4. Visualization of Process Leverage and Improvement - 0m 53s - 0.67 MB
- 5. Development of Breakthrough Power - Part A - 4m 01s - 2.09 MB
- 6. Development of Breakthrough Power - Part B - 3m 59s - 1.67 MB
Supporting Media
Performance Breakthrough - Describe the underlying logic of the DMAIC improvement process
Instruction Videos
- 1. Understanding the Nature of Performance Breakthrough - 2m 26s - 2.32 MB
- 2. Performance Breakthrough and the DMAIC Methodology - 2m 44s - 2.62 MB
- 3. Connecting DMAIC to Business Process Management - 5m 31s - 5.23 MB
- 4. Problem Solving Focus of the DMAIC Method - Part A - 4m 29s - 4.22 MB
- 5. Problem Solving Focus of the DMAIC Method - Part B - 5m 37s - 5.29 MB
- 6. Recognizing the Existence of Performance Problems - 6m 07s - 5.78 MB
- 7. Defining Critical-to-Quality Characteristics (CTQs) - 6m 28s - 6.12 MB
- 8. Measuring CTQs on a Common Baseline - 5m 35s - 5.28 MB
- 9. Analyzing and Interpreting Performance Patterns - 7m 20s - 6.94 MB
- 10. Improving Critical Performance Variables - 6m 31s - 6.16 MB
- 11. Controlling and Changing Process Settings - 2m 46s - 2.64 MB
- 12. Standardizing Proven Process Solutions - 2m 16s - 2.17 MB
- 13. Integrating the SOP with Best Practices - 2m 39s - 2.52 MB
- 14. Basic Tools for Realizing Performance Breakthrough - 7m 57s - 7.51 MB
Expansion Videos
Supporting Media
Business PrinciplesQuality Definition - Articulate the idea of quality in terms of value entitlement
Instruction Videos
Expansion Videos
- 2. Expert View of Quality Performance - Part A - 3m 50s - 2.90 MB
- 3. Expert View of Quality Performance - Part B - 6m 25s - 4.39 MB
Supporting Media
Value Proposition - Define the primary components of value and their key elements
Instruction Videos
- 1. Primary Elements of Product and Service Value - 4m 44s - 4.47 MB
- 2. Practical Benefits Associated with Value Improvement - 5m 18s - 5.02 MB
Expansion Videos
- 3. Recognizing the Value Proposition of Six Sigma - Part A - 1m 12s - 0.56 MB
- 4. Recognizing the Value Proposition of Six Sigma - Part B - 3m 43s - 1.90 MB
- 5. Value Creation and the ICRA Improvement Strategy - 5m 16s - 6.12 MB
Supporting Media
Metrics Reporting - Recognize the need for installing and reporting performance metrics
Instruction Videos
- 1. Business Needs and Performance Metrics - 5m 05s - 4.81 MB
- 2. Hierarchy of Business and Process Metrics - 5m 45s - 5.43 MB
- 3. Correlation of Business and Process Metrics - 5m 16s - 4.79 MB
- 4. Assessing Performance with the Sigma Scale of Measure - 5m 03s - 4.78 MB
- 5. Improving Rates-of-Change Versus Absolute Performance - 6m 59s - 6.61 MB
- 6. Basic Documentation for Key Performance Metrics - 7m 09s - 6.76 MB
Expansion Videos
- 7. Business Management and Metrics Reporting - 0m 45s - 1.96 MB
- 8. Nature and Character of Performance Dashboards - 2m 44s - 2.81 MB
- 9. Effective Use of Performance Dashboards - 3m 57s - 5.04 MB
- 10. Definition of a Six Sigma Rate-of-Improvement - 5m 03s - 2.31 MB
- 11. Correlating Performance Characteristics - Part A - 4m 47s - 5.21 MB
- 12. Correlating Performance Characteristics - Part B - 4m 10s - 4.96 MB
- 13. Nature and Use of Standard Improvement Curves - 3m 08s - 2.96 MB
- 14. Creating and Applying Improvement Curves - 5m 20s - 2.78 MB
- 15. Deploying Standard Improvement Curves - 2m 48s - 9.71 MB
Supporting Media
BOPI Goals - Recognize the need for cascading performance metrics
Instruction Videos
- 1. Understanding the Hierarchy of Business Goals - Part A - 3m 00s - 2.86 MB
- 2. Understanding the Hierarchy of Business Goals - Part B - 4m 10s - 3.94 MB
Expansion Videos
Supporting Media
Underpinning Economics - Describe the relationship between quality and cost
Instruction Videos
- 1. Six Sigma Performance and the Cost of Quality - 3m 13s - 3.02 MB
- 2. Examining the Dilemma of Inspection and Repair - Part A - 6m 26s - 6.11 MB
- 3. Examining the Dilemma of Inspection and Repair - Part B - 6m 45s - 6.40 MB
- 4. Historical Belief about Product Quality and Costs - 5m 12s - 4.90 MB
- 5. Accounting for the Cost-of-Poor-Quality (COPQ) - 5m 26s - 5.15 MB
Expansion Videos
- 6. Management Concerns about Cost-of-Poor-Quality (COPQ) - 1m 21s - 2.64 MB
- 7. Six Sigma and the Basic Nature of Business - Part A - 3m 54s - 1.80 MB
- 8. Six Sigma and the Basic Nature of Business - Part B - 2m 55s - 1.62 MB
Supporting Media
Third Generation - Differentiate between the first, second and third generations of Six Sigma
Instruction Videos
- 1. Understanding the Three Generations of Six Sigma - 6m 50s - 6.48 MB
- 2. Exploring the Roles and Aims of Six Sigma - 3m 24s - 3.23 MB
- 3. Revealing the Four G's of Value Creation - 3m 09s - 2.98 MB
- 4. Business Success and ICRA Thinking - Part A - 5m 35s - 5.28 MB
- 5. Business Success and ICRA Thinking - Part B - 6m 30s - 6.16 MB
Expansion Videos
- 6. Key Milestones in the Development and Use of Six Sigma - 3m 22s - 2.22 MB
- 7. Key Contributors Associated with the Six Sigma Journey - 5m 11s - 2.38 MB
- 8. Examining the Changing Face of Six Sigma - Part A - 5m 00s - 3.00 MB
- 9. Examining the Changing Face of Six Sigma - Part B - 4m 31s - 2.64 MB
- 10. Examining the Changing Face of Six Sigma - Part C - 8m 07s - 4.73 MB
Supporting Media
Success Factors - Identify the primary success factors related to a Six Sigma deployment
Instruction Videos
- 1. Maintaining a Customer Focus to Ensure Improvement - 5m 22s - 5.44 MB
- 2. Understanding the Need for Executive Leadership - 3m 26s - 3.52 MB
- 3. Building the Momentum toward Breakthrough - 5m 42s - 5.78 MB
- 4. Grasping the Power of Committed Resources - 4m 33s - 4.62 MB
- 5. Developing a Six Sigma Knowledge Infrastructure - 6m 17s - 6.38 MB
- 6. Creating and Managing Six Sigma Support Systems - 6m 12s - 6.29 MB
- 7. Understanding the Dynamic Force of a Collective Will - 3m 16s - 3.35 MB
- 8. Focusing Application Projects on Business Goals - 8m 08s - 8.26 MB
- 9. Developing Highly Capable People and Leaders - 3m 27s - 3.49 MB
- 10. Motivating the Creation of Compelling Ideas - 4m 37s - 4.68 MB
- 11. Basic Principles of Six Sigma Deployment Planning - 5m 14s - 5.31 MB
- 12. Questing for the Realization of Operational Freedom - 5m 10s - 5.24 MB
Expansion Videos
- 13. Understanding the Power of Six Sigma Tactics and Tools - 2m 20s - 1.01 MB
- 14. General Electric Six Sigma Case Study - 3m 49s - 1.97 MB
- 15. Dow Chemical Six Sigma Case Study - 6m 03s - 3.84 MB
- 16. DuPont Six Sigma Case Study - 3m 02s - 4.19 MB
- 17. Deeper Look into General Electric - 3m 57s - 8.60 MB
- 18. Fort Wayne Government Applications of Six Sigma - 6m 40s - 3.85 MB
- 19. Fort Wayne Water Main Case Study - 3m 10s - 1.61 MB
- 20. Fort Wayne Transportation Project Case Study - 1m 25s - 0.70 MB
- 21. Fort Wayne Site Plan Routing Case Study - 1m 21s - 0.64 MB
- 22. Fort Wayne Water Treatment Plant Case Study - 2m 37s - 1.66 MB
- 23. Fort Wayne Fire Code Inspection Case Study - 2m 22s - 1.24 MB
- 24. Fort Wayne Job Fulfillment Case Study - 2m 31s - 1.66 MB
- 25. Fort Wayne Garbage Pick-up Case Study - 2m 25s - 1.12 MB
- 26. Fort Wayne Pot-Hole Repair Case Study - 3m 23s - 1.75 MB
- 27. Fort Wayne Job Safety Case Study - 3m 50s - 1.95 MB
- 28. Fort Wayne Law Enforcement Case Study - 3m 04s - 1.63 MB
Supporting Media
Process ManagementPerformance Yield - Explain why final yield is often higher than first-time yield
Instruction Videos
- 1. Fundamental Nature and Components of Process Yield - 3m 21s - 3.19 MB
- 2. Changes in Product and Process Yield over Time - 4m 13s - 3.98 MB
- 3. Different Perspectives of Product and Process Yield - 5m 44s - 5.44 MB
- 4. Product Yield and the Poisson Distribution - 6m 50s - 6.46 MB
Expansion Videos
- 5. Connections between Yield and Process Capacity - 0m 42s - 4.35 MB
- 6. Fundamental Concept of Throughput Yield - 2m 45s - 1.15 MB
- 7. Expanded Understanding of Throughput Yield - 3m 09s - 2.02 MB
Supporting Media
Hidden Processes - Describe the non-value added component of a process
Instruction Videos
- 1. Connecting Yield Calculations to Hidden Processes - Part A - 5m 09s - 4.86 MB
- 2. Connecting Yield Calculations to Hidden Processes - Part B - 3m 47s - 3.62 MB
- 3. Using Throughput Yield to Manage Critical Processes - 2m 02s - 1.93 MB
- 4. Linkages between Throughput Yield and Cycle Time - 9m 28s - 8.97 MB
Expansion Videos
- 5. Non-Value Added Activities Related to Hidden Processes - 2m 48s - 1.93 MB
- 6. Reasons that Hidden Processes Continue to Thrive - 5m 12s - 2.33 MB
- 7. Association between Capability and Hidden Processes - 6m 31s - 6.79 MB
- 8. Elimination of Hidden Processes and Unnecessary Costs - 6m 00s - 8.97 MB
Supporting Media
Measurement Power - Describe the role of measurement in an improvement initiative
Instruction Videos
- 1. Six Sigma and the Role of Measurement - 3m 41s - 3.47 MB
- 2. Links between DMAIC and the Need for Measurement - 3m 18s - 3.14 MB
- 3. Connecting Defects to the Idea of Uncertainty - 6m 15s - 5.92 MB
- 4. Process Improvement and the Role of Measurement - 6m 55s - 6.55 MB
- 5. Critical Connections Between Measurements and Statistics - 6m 58s - 6.59 MB
Expansion Videos
Supporting Media
Establishing Baselines - Explain why performance baselines are essential to realizing improvement
Instruction Videos
- 1. Nature and Use of Performance Baselines - 4m 10s - 3.94 MB
- 2. Development of Process Capability Baselines - 6m 08s - 5.80 MB
- 3. Performance Baselines and the Standard Deviation - 4m 45s - 4.50 MB
- 4. Sigma Reporting and Performance Benchmarking - 4m 42s - 4.45 MB
Expansion Videos
- 5. Extending the Need for Performance Baselining - 0m 58s - 0.37 MB
- 6. Steps for Calculating a Performance Baseline - Part A - 3m 06s - 3.93 MB
- 7. Steps for Calculating a Performance Baseline - Part B - 3m 01s - 2.07 MB
- 8. Steps for Calculating a Performance Baseline - Part C - 3m 44s - 2.08 MB
Supporting Media
Performance Benchmarks - Explain how a benchmarking chart can be used to assess quality performance
Instruction Videos
- 1. Analytical Cookbook for Sigma-Based Benchmarking - 4m 25s - 4.16 MB
- 2. Construction of a Sigma-Based Benchmarking Chart - 5m 47s - 5.48 MB
- 3. Global Benchmarks for World-Class Quality - 4m 36s - 4.35 MB
- 4. Key Benchmarks for the Healthcare Industry - 3m 54s - 3.68 MB
- 5. Rate-of-Change Needed to Achieve World-Class Status - 2m 17s - 2.17 MB
- 6. Cookbook for Benchmarking Products and Services - 3m 13s - 3.07 MB
Expansion Videos
- 7. Magnitude of Change Associated with Breakthrough - 2m 24s - 1.18 MB
- 8. Case Results of Performance Benchmarking - Part A - 2m 54s - 2.14 MB
- 9. Case Results of Performance Benchmarking - Part B - 4m 43s - 3.76 MB
Supporting Media
Defect Opportunity - Understand the nature of a defect opportunity and its role in metrics reporting
Instruction Videos
- 1. Nature and Character of a Defect Opportunity - 6m 43s - 6.37 MB
- 2. Accounting and Reporting of Defect Opportunities - 5m 18s - 5.01 MB
Expansion Videos
- 3. Gaining a Deeper Understanding of Defect Opportunities - 1m 31s - 0.60 MB
- 4. Methods of Counting Defect Opportunities - Part A - 7m 58s - 11.15 MB
- 5. Methods of Counting Defect Opportunities - Part B - 7m 16s - 10.68 MB
- 6. Methods of Counting Defect Opportunities - Part C - 5m 41s - 6.78 MB
- 7. Basic Criteria for Defining a Defect Opportunity - 2m 50s - 2.76 MB
- 8. Linkage between Defect Opportunities and Probability - 4m 56s - 1.66 MB
- 9. Practical Application of Defect Opportunities - Part A - 5m 41s - 3.37 MB
- 10. Practical Application of Defect Opportunities - Part B - 2m 32s - 3.07 MB
Supporting Media
Process Models - Define the key features of a Six Sigma performance model
Instruction Videos
- 1. Applying a Systems Model to the Practice of Six Sigma - 6m 28s - 6.11 MB
- 2. Constructing and Using Basic Histograms - 3m 24s - 3.21 MB
- 3. Constructing a Statistical Performance Model - 6m 24s - 6.06 MB
- 4. Practical Influence of Process Shift and Drift - 4m 49s - 8.48 MB
Expansion Videos
- 5. Understanding the Nature of a Standard Deviation - 6m 36s - 7.29 MB
- 6. Consequential Impact of Process Centering Errors - 5m 39s - 2.83 MB
- 7. Time Related Influences and Process Capability Metrics - 7m 23s - 7.23 MB
- 8. Short-Term Definition of Six Sigma Performance - 5m 02s - 2.08 MB
- 9. Long-Term Definition of Six Sigma Performance - 2m 33s - 1.25 MB
Supporting Media
Process Capability - Identify the primary indices of process capability
Instruction Videos
- 1. Understanding the Use of Process Capability Ratios - 9m 01s - 8.54 MB
- 2. Process Capability and the Sigma Scale of Measure - 10m 22s - 9.83 MB
- 3. Using Histograms to Study Process Capability - Part A - 4m 23s - 4.15 MB
- 4. Using Histograms to Study Process Capability - Part B - 4m 29s - 4.22 MB
- 5. Process Capability and the Normal Distribution - 3m 24s - 3.20 MB
- 6. Influence of Process Shifts and Drifts on Capability - 4m 26s - 4.18 MB
Expansion Videos
- 7. Understanding the Components of Process Capability - 0m 48s - 0.32 MB
- 8. Connecting Basic Probability to Indices of Capability - 8m 46s - 7.70 MB
Supporting Media
Design Complexity - Describe the impact of complexity on product and service quality
Instruction Videos
- 1. Basic Concepts of Product and Process Complexity - 1m 51s - 1.77 MB
- 2. Unmasking Product and Process Complexity - 3m 57s - 3.75 MB
- 3. Recognizing the Influence of Complexity on Yield - 5m 05s - 4.81 MB
- 4. Recognizing the Influence of Complexity on Capability - 12m 50s - 12.16 MB
Expansion Videos
Supporting Media
Installation GuidelinesDeployment Planning - Understand the elements of Deployment Planning
Instruction Videos
- 1. Deployment and Implementation Success Factors - 6m 59s - 7.03 MB
- 2. Phases of a Successful Six Sigma Role Out - 2m 36s - 2.67 MB
- 3. Six Sigma Deployment Planning Matrix - Part A - 4m 24s - 4.47 MB
- 4. Six Sigma Deployment Planning Matrix - Part B - 5m 56s - 6.03 MB
Expansion Videos
- 5. Grasping the Scope and Depth of a Six Sigma Rollout - 3m 18s - 1.81 MB
- 6. Basic Six Sigma Deployment Strategies and Plans - 3m 27s - 1.98 MB
- 7. Six Sigma Deployment and Implementation Guidelines - 4m 45s - 4.88 MB
- 8. Applying the DMAIC to a Six Sigma Deployment - 6m 23s - 8.43 MB
- 9. Key Roles in an Effective Six Sigma Deployment - 6m 26s - 6.76 MB
Supporting Media
Deployment Timeline - Understand the elements of a Deployment Timeline
Instruction Videos
- 1. Profile and Characterization of an Average Company - 3m 12s - 3.22 MB
- 2. Making the Decision to Adopt and Implement Six Sigma - 3m 20s - 3.38 MB
- 3. Conducting a Six Sigma Due Diligence Investigation - 2m 47s - 2.86 MB
- 4. Holding a Six Sigma Executive Leadership Summit - 3m 01s - 3.04 MB
- 5. Training and Managing Six Sigma Champions - 1m 57s - 1.97 MB
- 6. Training and Managing Six Sigma Black Belts - 5m 14s - 5.25 MB
- 7. Implementing DFSS and Supply-Based Initiatives - 3m 53s - 3.95 MB
Supporting Media
CXO Role - Receive insight on how key decisions are addressed
Instruction Videos
Supporting Media
Champion Role - Define the operational role of a Six Sigma Champion and highlight key attributes
Instruction Videos
- 1. Marking the Six Sigma Champion as a Deployment Leader - 4m 14s - 3.99 MB
- 2. Comparing the Functional Roles of a Six Sigma Champion - 2m 22s - 2.27 MB
- 3. Critical Management Skills for a Six Sigma Champion - 3m 14s - 3.08 MB
Supporting Media
Black Belt Role - Define the operational role of a Six Sigma Black Belt and highlight key attributes
Instruction Videos
- 1. Understanding the Black Belt Naming Convention - 2m 46s - 2.64 MB
- 2. Typical Project Goals for a Six Sigma Black Belt - 2m 39s - 2.53 MB
- 3. Functional Tasks for a Six Sigma Black Belt - 7m 33s - 7.16 MB
- 4. Key Responsibilities of a Six Sigma Black Belt - 3m 14s - 3.05 MB
- 5. Six Sigma Black Belts and the DMAIC Process - 6m 10s - 5.83 MB
- 6. Creating Effective Six Sigma Black Belts - 3m 30s - 3.33 MB
- 7. Primary Characteristics of a Black Belt - Part A - 6m 24s - 6.06 MB
- 8. Primary Characteristics of a Black Belt - Part B - 4m 47s - 4.52 MB
- 9. Primary Characteristics of a Black Belt - Part C - 6m 57s - 6.59 MB
- 10. Psychology of a Six Sigma Black Belt - 5m 18s - 5.01 MB
- 11. Duration of Six Sigma Black Belt Training - 4m 20s - 4.09 MB
Supporting Media
Green Belt Role - Define the operational role of a Six Sigma Green Belt and highlight key attributes
Instruction Videos
- 1. Nature of Purpose of Six Sigma Green Belts - 4m 46s - 4.51 MB
- 2. Expectations of a Six Sigma Green Belt - 7m 20s - 6.96 MB
- 3. Utilization of Six Sigma Green Belts - 7m 29s - 7.11 MB
Supporting Media
White Belt Role - Define the operational role of a Six Sigma White Belt and highlight key attributes
Instruction Videos
- 1. Scope and Depth of a Six Sigma White Belt - 5m 21s - 5.05 MB
- 2. Primary Skills of a Six Sigma White Belt - 5m 52s - 5.54 MB
- 3. Knowledge Base of a Six Sigma White Belt - 4m 47s - 4.51 MB
- 4. Performance Expectations of a Six Sigma White Belt - 7m 24s - 7.01 MB
- 5. Understanding the Scope of Six Sigma White Belt Projects - 4m 59s - 4.69 MB
Supporting Media
Application Projects - Describe the purpose of Six Sigma Application Projects and how such projects are executed
Instruction Videos
Supporting Media
DFSS Principles - See how product design can affect yield and performance
Instruction Videos
- 1. Differences between a DFSS and PFSS Project - 3m 10s - 3.24 MB
- 2. Practical Applications of the DFSS Methodology - Part A - 6m 15s - 6.34 MB
- 3. Practical Applications of the DFSS Methodology - Part B - 4m 37s - 4.67 MB
- 4. Primary Domains and Aims of DFSS - 4m 11s - 4.23 MB
Supporting Media
PFSS Principles - Have an understanding of the Process For Six Sigma Criteria
Instruction Videos
MFSS Principles - Understand how Managing For Six Sigma works
Instruction Videos
Supporting Media
Application ProjectsProject Description - Understand how to fully define a Six Sigma application project
Instruction Videos
- 1. Common Reasons for Undertaking Six Sigma Projects - 6m 30s - 6.15 MB
- 2. Focus and Locus of Six Sigma Application Projects - 2m 30s - 2.39 MB
- 3. Connecting Application Projects to Process Capability - 8m 36s - 8.14 MB
Expansion Videos
Supporting Media
Project Overview - Provide an overview of the key elements that characterizes an application project
Instruction Videos
- 1. Establishing Selection Criteria for Six Sigma Projects - 5m 29s - 5.17 MB
- 2. Using the SMART Approach for Selecting Projects - 4m 11s - 3.95 MB
Expansion Videos
- 3. Proven Processes for Realizing Successful Change - 3m 14s - 1.42 MB
- 4. Methods for Effectively Managing Projects - 4m 54s - 1.96 MB
Supporting Media
Project Guidelines - Explain how to establish project selection guidelines
Instruction Videos
Expansion Videos
Supporting Media
Project Scope - Explain how to properly scope an application project
Instruction Videos
- 1. Establishing the Scope of a Viable Six Sigma Project - 5m 06s - 4.80 MB
- 2. Highlighting the Essence of a Good Six Sigma Project - 3m 36s - 3.38 MB
Supporting Media
Project Leadership - Recognize the actions that must occur to ensure successful project leadership
Instruction Videos
- 1. Successful Six Sigma Initiatives and Basic Leadership - 4m 57s - 4.67 MB
- 2. Success Criteria for Effective Project Leadership - 5m 25s - 5.13 MB
Expansion Videos
- 3. Stimulus-Response Theory and Human Motivation - 4m 47s - 2.83 MB
- 4. Human Behavior and the Skinner Box - 4m 11s - 2.60 MB
- 5. Maslow's Hierarchy of Human Needs - 7m 20s - 3.71 MB
- 6. Hertzberg's Theory of Human Motivation - 3m 24s - 2.08 MB
- 7. Maslow's Triangle Applied to Six Sigma Leadership - 6m 48s - 3.86 MB
- 8. Understanding the Nature and Bases of Power - 6m 35s - 4.23 MB
- 9. Famous Quotes Related to Good Leadership - 4m 02s - 2.39 MB
- 10. Understanding the Jack Welch Leadership Factors - 4m 15s - 2.67 MB
Supporting Media
Project Teams - Form a project team that is capable of supporting Six Sigma applications
Instruction Videos
Expansion Videos
- 2. Guidelines for Project Team Meetings - 4m 49s - 1.98 MB
- 3. Functional Roles for Project Team Members - 3m 45s - 2.08 MB
- 4. Using a Project Meeting Effectiveness Survey - 3m 06s - 1.54 MB
Supporting Media
Project Financials - Understand the role of project financials in supporting deployment success
Instruction Videos
Supporting Media
Project Management - Explain how application projects are best managed to achieve maximum results
Instruction Videos
Supporting Media
Project Payback - Understand the driving need for establishing project paybacks
Instruction Videos
- 1. Return-on-Investment for a Six Sigma Project - Part A - 4m 00s - 3.78 MB
- 2. Return-on-Investment for a Six Sigma Project - Part B - 6m 34s - 6.21 MB
Expansion Videos
Supporting Media
Project Milestones - Identify the primary milestones associated with a successful Six Sigma deployment
Instruction Videos
- 1. Maintaining a Six Sigma Project Hopper - 2m 59s - 2.85 MB
- 2. Key Milestones of a Six Sigma Project - 6m 18s - 5.95 MB
Expansion Videos
Project Charters - Understand the role of project charters and how they are used to guide implementation
Instruction Videos
Expansion Videos
- 2. Illustration of a Six Sigma Project Charter - 5m 25s - 4.84 MB
- 3. Automation of the Project Chartering Process - Part A - 3m 17s - 1.51 MB
- 4. Automation of the Project Chartering Process - Part B - 3m 20s - 1.74 MB
Supporting Media
Value FocusValue Creation - Define the idea of value and explain how it can be created
Instruction Videos
- 1. Framework of Quality from a Value Perspective - 5m 50s - 5.52 MB
- 2. Defining the Four G's of Value Creation - Part A - 7m 11s - 6.81 MB
- 3. Defining the Four G's of Value Creation - Part B - 6m 47s - 6.40 MB
- 4. Application Cookbook for Value Creation - 4m 48s - 4.54 MB
Expansion Videos
- 5. Nature of Business and Customer Value - 2m 31s - 1.36 MB
- 6. ICRA Value Creation Strategy and Benefits - 5m 50s - 3.78 MB
- 7. Core Competencies Needed to Create Value - Part A - 8m 02s - 4.05 MB
- 8. Core Competencies Needed to Create Value - Part B - 3m 49s - 3.41 MB
- 9. Synergizing the Application of ICRA and DMAIC - 4m 51s - 3.75 MB
Supporting Media
Recognize Needs - Recognize the power of need fulfillment and how it links to value creation
Instruction Videos
Supporting Media
Define Opportunities - Understand how to define opportunities that lead to the creation of value
Instruction Videos
Supporting Media
Measure Conditions - Identify and evaluate the conditions that underlies improvement opportunity
Instruction Videos
Supporting Media
Analyze Forces - Explain how the underlying forces are identified and leveraged to create beneficial change
Instruction Videos
Supporting Media
Improve Settings - Establish optimal settings for each of the key forces that underpins beneficial change
Instruction Videos
Supporting Media
Control Variations - Discuss how unwanted variations can mask the pathway to breakthrough
Instruction Videos
Supporting Media
Standardize Factors - Understand the role and importance of standardized success factors
Instruction Videos
Supporting Media
Integrate Lessons - Explain how key lessons learned can be merged into a set of best practices
Instruction Videos
Supporting Media
Application Example - Understand how the breakthrough process can be applied to everyday life
Instruction Videos
Supporting Media
Lean PracticesLean Thinking - Comprehend the underlying logic of lean thinking
Instruction Videos
- 1. Understanding the Basic Tools of Improvement - 6m 27s - 6.09 MB
- 2. Grasping the Foundation of Lean Thinking - 6m 09s - 5.82 MB
- 3. Defining the Four Principles of Lean Practice - 4m 31s - 4.26 MB
Supporting Media
Constraint Theory - Explain how constraint theory is related to value creation
Instruction Videos
- 1. Theory of Constraints Cookbook - Part A - 2m 53s - 2.75 MB
- 2. Theory of Constraints Cookbook - Part B - 4m 48s - 4.55 MB
- 3. Key Metrics for the Theory of Constraints (TOC) - 5m 19s - 5.04 MB
- 4. Differences between TOC and Lean Practices - 4m 11s - 3.95 MB
Supporting Media
Continuous Flow - Describe the operational ideas that underpins continuous flow
Instruction Videos
Supporting Media
Pull Systems - Contrast the operation of a push system to that of a pull system
Instruction Videos
Supporting Media
Visual Factory - Explain the role of a visual factory during improvement efforts
Instruction Videos
- 1. Nature and Aims of a Visual Workplace - 3m 40s - 3.49 MB
- 2. Illustration of a Visual Workplace - 5m 29s - 5.21 MB
Expansion Videos
Supporting Media
Kanban System - Describe how a Kanban system can improve process cycle-time
Instruction Videos
- 1. Nature and Purpose of a Kanban System - 3m 12s - 3.02 MB
- 2. Kanban Rules and Basic Guidelines - 2m 58s - 2.80 MB
Expansion Videos
Supporting Media
PokaYoke System - Understand how PokaYoke systems can lead to quality improvement
Instruction Videos
- 1. Nature and Aims of a Poka-Yoke System - 4m 02s - 3.82 MB
- 2. Eight Principles for Poka-Yoke Application - 5m 33s - 5.24 MB
Expansion Videos
Supporting Media
6S System - Explain how the 6S system can contribute to process efficiency
Instruction Videos
Expansion Videos
Supporting Media
SMED System - Define the basic elements of an SMED system
Instruction Videos
Supporting Media
7W Approach - Describe how the 7W approach can be used to solve problems
Instruction Videos
Supporting Media
6M Approach - Explain how the 6M approach is used to identify sources of causation
Instruction Videos
- 1. Understanding the 6M Approach to Problem Solving (6M) - 3m 35s - 3.39 MB
- 2. Applying Fishbone Diagrams in the 6M Methodology - 2m 33s - 2.44 MB
Expansion Videos
Supporting Media
Quality ToolsVariable Classifications - Define the various types of variables commonly encountered during quality improvement
Instruction Videos
- 1. Defining the Main Categories of Performance Variables - 1m 42s - 1.63 MB
- 2. Performance Variables and the Pareto Effect - 1m 57s - 1.86 MB
- 3. Linkage between Variables and Process Capability - 4m 53s - 4.62 MB
Supporting Media
Measurement Scales - Describe each of the four primary scales of measure and their relative power
Instruction Videos
- 1. Nature of Continuous and Discrete Variables - Part A - 4m 04s - 3.85 MB
- 2. Nature of Continuous and Discrete Variables - Part B - 4m 03s - 4.23 MB
- 3. Four Primary Scales of Measure and Definitions - Part A - 3m 55s - 3.46 MB
- 4. Four Primary Scales of Measure and Definitions - Part B - 3m 53s - 3.66 MB
Expansion Videos
Supporting Media
Problem Definition - Characterize the nature of a sound problem statement
Instruction Videos
- 1. Nature and Definition of a Practical Problem - 1m 32s - 1.48 MB
- 2. Documentation of a Process Capability Problem - 4m 12s - 3.96 MB
- 3. Understanding Process Accuracy and Precision - Part A - 2m 27s - 2.35 MB
- 4. Understanding Process Accuracy and Precision - Part B - 2m 46s - 2.65 MB
- 5. Implications of a Process Capability Problem - 2m 57s - 2.81 MB
- 6. Bridging Practical Problems and Statistical Problems - 3m 51s - 3.64 MB
- 7. Common Mistakes in Basic Problem Solving - 3m 36s - 3.44 MB
Expansion Videos
- 8. Developing the Definition of a Problem - Part A - 3m 23s - 3.76 MB
- 9. Developing the Definition of a Problem - Part B - 5m 30s - 3.37 MB
- 10. Essential Criteria for Effective Problem Solving - 5m 11s - 2.31 MB
Supporting Media
Focused Brainstorming - Explain how focused brainstorming is used to facilitate improvement efforts
Instruction Videos
Expansion Videos
- 2. Key Phases of Effective Brainstorming - Part A - 3m 01s - 1.39 MB
- 3. Key Phases of Effective Brainstorming - Part B - 3m 57s - 2.84 MB
Supporting Media
Process Mapping - Understand how to define the flow of a process and map its operations
Instruction Videos
- 1. Nature and Purpose of Process Mapping - 4m 41s - 4.42 MB
- 2. Constructing and Using a Process Flow Chart - 1m 15s - 2.01 MB
- 3. Documentation of an Example Process - 5m 04s - 4.78 MB
- 4. Effective Use of Process Mapping Templates - 1m 52s - 1.80 MB
Expansion Videos
- 5. Extension of Basic Process Mapping Techniques - 3m 58s - 15.09 MB
- 6. Creation and Use of Process Descriptions - 3m 20s - 4.32 MB
- 7. Using Process Maps to Facilitate Process Modeling - 4m 10s - 4.07 MB
Supporting Media
SIPOC Diagram - Describe the nature and purpose of an SIPOC diagram
Instruction Videos
- 1. Nature and Purpose of SIPOC Diagrams - Part A - 4m 45s - 4.49 MB
- 2. Nature and Purpose of SIPOC Diagrams - Part B - 3m 41s - 3.48 MB
Supporting Media
Force-Field Analysis - Utilize force field analysis to solve problems
Instruction Videos
- 1. Nature and Purpose of a Force Field Analysis - 3m 51s - 3.63 MB
- 2. Definition of Driving and Restraining Forces - 1m 34s - 1.50 MB
- 3. Creation and Interpretation of a Force Field Diagram - 3m 42s - 3.52 MB
- 4. Facilitating Decisions through Force Field Analysis - 3m 41s - 3.48 MB
Expansion Videos
Supporting Media
Performance Sampling - Explain how to design and implement a sampling plan
Instruction Videos
- 1. Nature and Purpose of a Performance Sampling - 1m 48s - 1.72 MB
- 2. Underlying Principles of Random Sampling - 2m 23s - 2.28 MB
- 3. Underlying Principles of Stratified Sampling - 3m 39s - 3.45 MB
- 4. Basic Nature and Use of Sequential Sampling - 2m 17s - 2.19 MB
Expansion Videos
Supporting Media
Check Sheets - Understand how check sheets can be used for purposes of data collection
Instruction Videos
- 1. Nature and Purpose of Check Sheets - 3m 05s - 2.94 MB
- 2. Use of Check Sheets to Facilitate Data Collection - 3m 35s - 3.38 MB
Expansion Videos
Supporting Media
Analytical Charts - Identify the general range of analytical charts that can be used to assess performance
Instruction Videos
Supporting Media
Pareto Charts - Explain how Pareto charts can be used to isolate improvement leverage
Instruction Videos
Supporting Media
Run Charts - Utilize run charts to assess and characterize time-based process data
Instruction Videos
Supporting Media
Correlation Charts - Utilize a correlation chart to illustrate the association between two variables
Instruction Videos
- 1. Nature and Purpose of Correlation Charts - 4m 49s - 4.55 MB
- 2. Use of Scatter Plots for Predicting Performance - 3m 57s - 3.72 MB
- 3. Understanding Nonlinear Variable Relationships - 2m 59s - 2.84 MB
Supporting Media
Frequency Tables - Explain how to construct and interpret a frequency table
Instruction Videos
Supporting Media
Performance Histograms - Construct and interpret a histogram and describe several purposes
Instruction Videos
- 1. Nature and Purpose of a Histogram - 5m 23s - 5.10 MB
- 2. Inclusion of Specification Limits on Histograms - 4m 36s - 4.35 MB
- 3. Use of Histograms in Process Capability Work - 2m 34s - 2.45 MB
- 4. Use of Histograms with Scatter Plots - 2m 52s - 2.73 MB
- 5. Use of Histograms with Experimental Design - 2m 28s - 2.36 MB
- 6. Use of Histograms for Characterizing Distributions - 5m 08s - 4.87 MB
Expansion Videos
Supporting Media
Control Charts - Explain the purpose of statistical process control charts and the logic of their operation
Instruction Videos
- 1. Definition of Statistical Process Control (SPC) - 4m 38s - 4.37 MB
- 2. Nature and Purpose of Control Charts - 6m 55s - 6.54 MB
- 3. Purpose and Use of Statistical Control Limits - 6m 18s - 5.95 MB
- 4. Decision Making and the Use of SPC Charts - 3m 01s - 2.85 MB
- 5. Construction and Interpretation of SPC Charts - 5m 54s - 5.58 MB
- 6. Common Patterns of Variation on SPC Charts - 11m 43s - 11.10 MB
- 7. Use of Zone Testing with SPC Charts - 6m 57s - 6.57 MB
- 8. Basic SPC Charts for Continuous Variables - 8m 44s - 8.27 MB
Supporting Media
Content Overview - Understand the nature, purpose, and drivers of Six Sigma
Instruction Videos
- 1. Basic Nature and Aims of Six Sigma - 3m 10s - 9.46 MB
- 2. Organizational Perspectives of Six Sigma - 6m 35s - 19.66 MB
- 3. Underlying Mechanics of Six Sigma - 3m 17s - 9.80 MB
- 4. Focused Use and Application of Six Sigma - 5m 48s - 17.30 MB
- 5. Deployment Roles Commonly Associated With Six Sigma - 3m 23s - 10.15 MB
- 6. Six Sigma Roles and Business-Focused Projects - 4m 07s - 12.32 MB
- 7. Analytical Tools Related to the Practice of Six Sigma - 3m 55s - 11.70 MB
Expansion Videos
- 8. Nature and Purpose of Big Ideas - 0m 52s - 0.52 MB
- 9. Concept and Implications of Process Control - 7m 26s - 7.58 MB
- 10. Concept and Implications of Process Capability - 6m 25s - 6.96 MB
- 11. Concept and Implications of Process Centering - 7m 32s - 6.70 MB
Supporting Media
Driving Need - Identify the needs that underlie a Six Sigma initiative
Instruction Videos
- 1. Common Perspectives of Six Sigma Quality - 3m 48s - 3.58 MB
- 2. Historical Development and Evolution of Six Sigma - 2m 37s - 2.49 MB
- 3. Six Sigma and the Bottom-Line of a Business - 3m 43s - 3.50 MB
- 4. Viewpoints of Six Sigma from a Quality Perspective - 6m 06s - 5.76 MB
Expansion Videos
- 5. Nature of Process Variation and Related Consequences - 4m 14s - 2.88 MB
- 6. Chronic Waste and the Operation of a Business - 2m 41s - 1.66 MB
- 7. Nine Determinants of Business Success - Part A - 3m 17s - 2.33 MB
- 8. Nine Determinants of Business Success - Part B - 5m 03s - 2.27 MB
- 9. Six Sigma Improvement and the Continuum of Business - 6m 09s - 3.52 MB
- 10. Definition of Quality and Critical Links to Six Sigma - 7m 51s - 4.23 MB
- 11. Connections between Business Risk and Value - 7m 30s - 3.99 MB
- 12. Success Factors for Effectively Deploying Six Sigma - 3m 26s - 2.18 MB
- 13. Business Needs and Performance Gaps - 4m 42s - 4.20 MB
- 14. Driving Need for Six Sigma and Quality Improvement - 8m 12s - 8.21 MB
- 15. Focus and Locus of a Six Sigma Imitative - 4m 26s - 5.70 MB
- 16. Understanding the Nature of Accuracy and Precision - 7m 01s - 7.67 MB
Supporting Media
Customer Focus - Explain why focusing on the customer is essential to business success
Instruction Videos
- 1. Characterizing Business as a Need-Do Interaction - 4m 32s - 4.28 MB
- 2. Role of a Customer in the Quest for Six Sigma - 2m 28s - 2.35 MB
- 3. Customer Focus as a Supreme Corporate Value - 3m 23s - 3.19 MB
- 4. Basics of Kano Analysis and Six Sigma - Part A - 2m 21s - 2.21 MB
- 5. Basics of Kano Analysis and Six Sigma - Part B - 5m 33s - 5.25 MB
- 6. Basics of Kano Analysis and Six Sigma - Part C - 3m 25s - 3.22 MB
Expansion Videos
- 7. Domino Effect of Product and Service Quality - 1m 42s - 0.76 MB
- 8. Voice-of-the-Customer (VOC) and the Aim of Business - 6m 02s - 2.53 MB
- 9. Nature of VOX and Six Sigma Business Performance - 5m 08s - 2.60 MB
Supporting Media
Core Beliefs - Contrast the core beliefs of Six Sigma to conventional practices
Instruction Videos
- 1. Underpinning Logic and Reasoning of Six Sigma - Part A - 5m 50s - 5.56 MB
- 2. Underpinning Logic and Reasoning of Six Sigma - Part B - 5m 54s - 5.59 MB
- 3. Classic Perspective of Six Sigma Performance - Part A - 5m 13s - 4.94 MB
- 4. Classic Perspective of Six Sigma Performance - Part B - 4m 22s - 4.11 MB
- 5. Gathering Six Sigma Fruit and the Never Ending Harvest - 8m 53s - 8.40 MB
Expansion Videos
- 6. Understanding and Extending the Six Sigma Manifesto - 3m 23s - 2.36 MB
- 7. Core Beliefs Inherent to Six Sigma - Part A - 6m 20s - 4.19 MB
- 8. Core Beliefs Inherent to Six Sigma - Part B - 5m 56s - 3.46 MB
- 9. Core Beliefs Inherent to Six Sigma - Part C - 4m 54s - 2.49 MB
- 10. Core Beliefs Inherent to Six Sigma - Part D - 5m 22s - 4.17 MB
- 11. Core Beliefs Inherent to Six Sigma - Part E - 3m 52s - 2.17 MB
- 12. Big Ideas Related to the Practice of Six Sigma - Part A - 4m 18s - 1.66 MB
- 13. Big Ideas Related to the Practice of Six Sigma - Part B - 4m 46s - 1.84 MB
- 14. Big Ideas Related to the Practice of Six Sigma - Part C - 5m 38s - 2.16 MB
- 15. Big Ideas Related to the Practice of Six Sigma - Part D - 6m 11s - 2.47 MB
- 16. Big Ideas Related to the Practice of Six Sigma - Part E - 3m 47s - 1.46 MB
Supporting Media
Deterministic Reasoning - Describe a basic cause-and-effect relationship in terms of Y=f(X)
Instruction Videos
- 1. Uncovering Fundamental Cause and Effect Relationships - 2m 38s - 2.51 MB
- 2. Consequential Symptoms and the Nature of Problems - 4m 57s - 4.69 MB
Expansion Videos
- 3. Deterministic Reasoning and Global Business Vision - 1m 01s - 0.71 MB
- 4. Elements of Determinism and the Vital Links to Six Sigma - 4m 05s - 2.19 MB
- 5. Application and Implications of Determinism - Part A - 3m 45s - 2.82 MB
- 6. Application and Implications of Determinism - Part B - 3m 48s - 2.77 MB
- 7. Application and Implications of Determinism - Part C - 6m 34s - 4.48 MB
- 8. Advanced Understanding of Scientific Determinism - 8m 46s - 13.80 MB
- 9. Scientific Determinism and Basic Pragmatism - 10m 27s - 14.99 MB
Supporting Media
Leverage Principle - Relate the principle of leverage to an improvement project
Instruction Videos
- 1. Pragmatic Understandings of Operational Leverage - 4m 27s - 4.20 MB
- 2. Analytical Understandings of Leverage - Part A - 7m 02s - 6.66 MB
- 3. Analytical Understandings of Leverage - Part B - 5m 33s - 5.24 MB
Expansion Videos
- 4. Visualization of Process Leverage and Improvement - 0m 53s - 0.67 MB
- 5. Development of Breakthrough Power - Part A - 4m 01s - 2.09 MB
- 6. Development of Breakthrough Power - Part B - 3m 59s - 1.67 MB
Supporting Media
Performance Breakthrough - Describe the underlying logic of the DMAIC improvement process
Instruction Videos
- 1. Understanding the Nature of Performance Breakthrough - 2m 26s - 2.32 MB
- 2. Performance Breakthrough and the DMAIC Methodology - 2m 44s - 2.62 MB
- 3. Connecting DMAIC to Business Process Management - 5m 31s - 5.23 MB
- 4. Problem Solving Focus of the DMAIC Method - Part A - 4m 29s - 4.22 MB
- 5. Problem Solving Focus of the DMAIC Method - Part B - 5m 37s - 5.29 MB
- 6. Recognizing the Existence of Performance Problems - 6m 07s - 5.78 MB
- 7. Defining Critical-to-Quality Characteristics (CTQs) - 6m 28s - 6.12 MB
- 8. Measuring CTQs on a Common Baseline - 5m 35s - 5.28 MB
- 9. Analyzing and Interpreting Performance Patterns - 7m 20s - 6.94 MB
- 10. Improving Critical Performance Variables - 6m 31s - 6.16 MB
- 11. Controlling and Changing Process Settings - 2m 46s - 2.64 MB
- 12. Standardizing Proven Process Solutions - 2m 16s - 2.17 MB
- 13. Integrating the SOP with Best Practices - 2m 39s - 2.52 MB
- 14. Basic Tools for Realizing Performance Breakthrough - 7m 57s - 7.51 MB
Expansion Videos
Supporting Media
Quality Definition - Articulate the idea of quality in terms of value entitlement
Instruction Videos
Expansion Videos
- 2. Expert View of Quality Performance - Part A - 3m 50s - 2.90 MB
- 3. Expert View of Quality Performance - Part B - 6m 25s - 4.39 MB
Supporting Media
Value Proposition - Define the primary components of value and their key elements
Instruction Videos
- 1. Primary Elements of Product and Service Value - 4m 44s - 4.47 MB
- 2. Practical Benefits Associated with Value Improvement - 5m 18s - 5.02 MB
Expansion Videos
- 3. Recognizing the Value Proposition of Six Sigma - Part A - 1m 12s - 0.56 MB
- 4. Recognizing the Value Proposition of Six Sigma - Part B - 3m 43s - 1.90 MB
- 5. Value Creation and the ICRA Improvement Strategy - 5m 16s - 6.12 MB
Supporting Media
Metrics Reporting - Recognize the need for installing and reporting performance metrics
Instruction Videos
- 1. Business Needs and Performance Metrics - 5m 05s - 4.81 MB
- 2. Hierarchy of Business and Process Metrics - 5m 45s - 5.43 MB
- 3. Correlation of Business and Process Metrics - 5m 16s - 4.79 MB
- 4. Assessing Performance with the Sigma Scale of Measure - 5m 03s - 4.78 MB
- 5. Improving Rates-of-Change Versus Absolute Performance - 6m 59s - 6.61 MB
- 6. Basic Documentation for Key Performance Metrics - 7m 09s - 6.76 MB
Expansion Videos
- 7. Business Management and Metrics Reporting - 0m 45s - 1.96 MB
- 8. Nature and Character of Performance Dashboards - 2m 44s - 2.81 MB
- 9. Effective Use of Performance Dashboards - 3m 57s - 5.04 MB
- 10. Definition of a Six Sigma Rate-of-Improvement - 5m 03s - 2.31 MB
- 11. Correlating Performance Characteristics - Part A - 4m 47s - 5.21 MB
- 12. Correlating Performance Characteristics - Part B - 4m 10s - 4.96 MB
- 13. Nature and Use of Standard Improvement Curves - 3m 08s - 2.96 MB
- 14. Creating and Applying Improvement Curves - 5m 20s - 2.78 MB
- 15. Deploying Standard Improvement Curves - 2m 48s - 9.71 MB
Supporting Media
BOPI Goals - Recognize the need for cascading performance metrics
Instruction Videos
- 1. Understanding the Hierarchy of Business Goals - Part A - 3m 00s - 2.86 MB
- 2. Understanding the Hierarchy of Business Goals - Part B - 4m 10s - 3.94 MB
Expansion Videos
Supporting Media
Underpinning Economics - Describe the relationship between quality and cost
Instruction Videos
- 1. Six Sigma Performance and the Cost of Quality - 3m 13s - 3.02 MB
- 2. Examining the Dilemma of Inspection and Repair - Part A - 6m 26s - 6.11 MB
- 3. Examining the Dilemma of Inspection and Repair - Part B - 6m 45s - 6.40 MB
- 4. Historical Belief about Product Quality and Costs - 5m 12s - 4.90 MB
- 5. Accounting for the Cost-of-Poor-Quality (COPQ) - 5m 26s - 5.15 MB
Expansion Videos
- 6. Management Concerns about Cost-of-Poor-Quality (COPQ) - 1m 21s - 2.64 MB
- 7. Six Sigma and the Basic Nature of Business - Part A - 3m 54s - 1.80 MB
- 8. Six Sigma and the Basic Nature of Business - Part B - 2m 55s - 1.62 MB
Supporting Media
Third Generation - Differentiate between the first, second and third generations of Six Sigma
Instruction Videos
- 1. Understanding the Three Generations of Six Sigma - 6m 50s - 6.48 MB
- 2. Exploring the Roles and Aims of Six Sigma - 3m 24s - 3.23 MB
- 3. Revealing the Four G's of Value Creation - 3m 09s - 2.98 MB
- 4. Business Success and ICRA Thinking - Part A - 5m 35s - 5.28 MB
- 5. Business Success and ICRA Thinking - Part B - 6m 30s - 6.16 MB
Expansion Videos
- 6. Key Milestones in the Development and Use of Six Sigma - 3m 22s - 2.22 MB
- 7. Key Contributors Associated with the Six Sigma Journey - 5m 11s - 2.38 MB
- 8. Examining the Changing Face of Six Sigma - Part A - 5m 00s - 3.00 MB
- 9. Examining the Changing Face of Six Sigma - Part B - 4m 31s - 2.64 MB
- 10. Examining the Changing Face of Six Sigma - Part C - 8m 07s - 4.73 MB
Supporting Media
Success Factors - Identify the primary success factors related to a Six Sigma deployment
Instruction Videos
- 1. Maintaining a Customer Focus to Ensure Improvement - 5m 22s - 5.44 MB
- 2. Understanding the Need for Executive Leadership - 3m 26s - 3.52 MB
- 3. Building the Momentum toward Breakthrough - 5m 42s - 5.78 MB
- 4. Grasping the Power of Committed Resources - 4m 33s - 4.62 MB
- 5. Developing a Six Sigma Knowledge Infrastructure - 6m 17s - 6.38 MB
- 6. Creating and Managing Six Sigma Support Systems - 6m 12s - 6.29 MB
- 7. Understanding the Dynamic Force of a Collective Will - 3m 16s - 3.35 MB
- 8. Focusing Application Projects on Business Goals - 8m 08s - 8.26 MB
- 9. Developing Highly Capable People and Leaders - 3m 27s - 3.49 MB
- 10. Motivating the Creation of Compelling Ideas - 4m 37s - 4.68 MB
- 11. Basic Principles of Six Sigma Deployment Planning - 5m 14s - 5.31 MB
- 12. Questing for the Realization of Operational Freedom - 5m 10s - 5.24 MB
Expansion Videos
- 13. Understanding the Power of Six Sigma Tactics and Tools - 2m 20s - 1.01 MB
- 14. General Electric Six Sigma Case Study - 3m 49s - 1.97 MB
- 15. Dow Chemical Six Sigma Case Study - 6m 03s - 3.84 MB
- 16. DuPont Six Sigma Case Study - 3m 02s - 4.19 MB
- 17. Deeper Look into General Electric - 3m 57s - 8.60 MB
- 18. Fort Wayne Government Applications of Six Sigma - 6m 40s - 3.85 MB
- 19. Fort Wayne Water Main Case Study - 3m 10s - 1.61 MB
- 20. Fort Wayne Transportation Project Case Study - 1m 25s - 0.70 MB
- 21. Fort Wayne Site Plan Routing Case Study - 1m 21s - 0.64 MB
- 22. Fort Wayne Water Treatment Plant Case Study - 2m 37s - 1.66 MB
- 23. Fort Wayne Fire Code Inspection Case Study - 2m 22s - 1.24 MB
- 24. Fort Wayne Job Fulfillment Case Study - 2m 31s - 1.66 MB
- 25. Fort Wayne Garbage Pick-up Case Study - 2m 25s - 1.12 MB
- 26. Fort Wayne Pot-Hole Repair Case Study - 3m 23s - 1.75 MB
- 27. Fort Wayne Job Safety Case Study - 3m 50s - 1.95 MB
- 28. Fort Wayne Law Enforcement Case Study - 3m 04s - 1.63 MB
Supporting Media
Process ManagementPerformance Yield - Explain why final yield is often higher than first-time yield
Instruction Videos
- 1. Fundamental Nature and Components of Process Yield - 3m 21s - 3.19 MB
- 2. Changes in Product and Process Yield over Time - 4m 13s - 3.98 MB
- 3. Different Perspectives of Product and Process Yield - 5m 44s - 5.44 MB
- 4. Product Yield and the Poisson Distribution - 6m 50s - 6.46 MB
Expansion Videos
- 5. Connections between Yield and Process Capacity - 0m 42s - 4.35 MB
- 6. Fundamental Concept of Throughput Yield - 2m 45s - 1.15 MB
- 7. Expanded Understanding of Throughput Yield - 3m 09s - 2.02 MB
Supporting Media
Hidden Processes - Describe the non-value added component of a process
Instruction Videos
- 1. Connecting Yield Calculations to Hidden Processes - Part A - 5m 09s - 4.86 MB
- 2. Connecting Yield Calculations to Hidden Processes - Part B - 3m 47s - 3.62 MB
- 3. Using Throughput Yield to Manage Critical Processes - 2m 02s - 1.93 MB
- 4. Linkages between Throughput Yield and Cycle Time - 9m 28s - 8.97 MB
Expansion Videos
- 5. Non-Value Added Activities Related to Hidden Processes - 2m 48s - 1.93 MB
- 6. Reasons that Hidden Processes Continue to Thrive - 5m 12s - 2.33 MB
- 7. Association between Capability and Hidden Processes - 6m 31s - 6.79 MB
- 8. Elimination of Hidden Processes and Unnecessary Costs - 6m 00s - 8.97 MB
Supporting Media
Measurement Power - Describe the role of measurement in an improvement initiative
Instruction Videos
- 1. Six Sigma and the Role of Measurement - 3m 41s - 3.47 MB
- 2. Links between DMAIC and the Need for Measurement - 3m 18s - 3.14 MB
- 3. Connecting Defects to the Idea of Uncertainty - 6m 15s - 5.92 MB
- 4. Process Improvement and the Role of Measurement - 6m 55s - 6.55 MB
- 5. Critical Connections Between Measurements and Statistics - 6m 58s - 6.59 MB
Expansion Videos
Supporting Media
Establishing Baselines - Explain why performance baselines are essential to realizing improvement
Instruction Videos
- 1. Nature and Use of Performance Baselines - 4m 10s - 3.94 MB
- 2. Development of Process Capability Baselines - 6m 08s - 5.80 MB
- 3. Performance Baselines and the Standard Deviation - 4m 45s - 4.50 MB
- 4. Sigma Reporting and Performance Benchmarking - 4m 42s - 4.45 MB
Expansion Videos
- 5. Extending the Need for Performance Baselining - 0m 58s - 0.37 MB
- 6. Steps for Calculating a Performance Baseline - Part A - 3m 06s - 3.93 MB
- 7. Steps for Calculating a Performance Baseline - Part B - 3m 01s - 2.07 MB
- 8. Steps for Calculating a Performance Baseline - Part C - 3m 44s - 2.08 MB
Supporting Media
Performance Benchmarks - Explain how a benchmarking chart can be used to assess quality performance
Instruction Videos
- 1. Analytical Cookbook for Sigma-Based Benchmarking - 4m 25s - 4.16 MB
- 2. Construction of a Sigma-Based Benchmarking Chart - 5m 47s - 5.48 MB
- 3. Global Benchmarks for World-Class Quality - 4m 36s - 4.35 MB
- 4. Key Benchmarks for the Healthcare Industry - 3m 54s - 3.68 MB
- 5. Rate-of-Change Needed to Achieve World-Class Status - 2m 17s - 2.17 MB
- 6. Cookbook for Benchmarking Products and Services - 3m 13s - 3.07 MB
Expansion Videos
- 7. Magnitude of Change Associated with Breakthrough - 2m 24s - 1.18 MB
- 8. Case Results of Performance Benchmarking - Part A - 2m 54s - 2.14 MB
- 9. Case Results of Performance Benchmarking - Part B - 4m 43s - 3.76 MB
Supporting Media
Defect Opportunity - Understand the nature of a defect opportunity and its role in metrics reporting
Instruction Videos
- 1. Nature and Character of a Defect Opportunity - 6m 43s - 6.37 MB
- 2. Accounting and Reporting of Defect Opportunities - 5m 18s - 5.01 MB
Expansion Videos
- 3. Gaining a Deeper Understanding of Defect Opportunities - 1m 31s - 0.60 MB
- 4. Methods of Counting Defect Opportunities - Part A - 7m 58s - 11.15 MB
- 5. Methods of Counting Defect Opportunities - Part B - 7m 16s - 10.68 MB
- 6. Methods of Counting Defect Opportunities - Part C - 5m 41s - 6.78 MB
- 7. Basic Criteria for Defining a Defect Opportunity - 2m 50s - 2.76 MB
- 8. Linkage between Defect Opportunities and Probability - 4m 56s - 1.66 MB
- 9. Practical Application of Defect Opportunities - Part A - 5m 41s - 3.37 MB
- 10. Practical Application of Defect Opportunities - Part B - 2m 32s - 3.07 MB
Supporting Media
Process Models - Define the key features of a Six Sigma performance model
Instruction Videos
- 1. Applying a Systems Model to the Practice of Six Sigma - 6m 28s - 6.11 MB
- 2. Constructing and Using Basic Histograms - 3m 24s - 3.21 MB
- 3. Constructing a Statistical Performance Model - 6m 24s - 6.06 MB
- 4. Practical Influence of Process Shift and Drift - 4m 49s - 8.48 MB
Expansion Videos
- 5. Understanding the Nature of a Standard Deviation - 6m 36s - 7.29 MB
- 6. Consequential Impact of Process Centering Errors - 5m 39s - 2.83 MB
- 7. Time Related Influences and Process Capability Metrics - 7m 23s - 7.23 MB
- 8. Short-Term Definition of Six Sigma Performance - 5m 02s - 2.08 MB
- 9. Long-Term Definition of Six Sigma Performance - 2m 33s - 1.25 MB
Supporting Media
Process Capability - Identify the primary indices of process capability
Instruction Videos
- 1. Understanding the Use of Process Capability Ratios - 9m 01s - 8.54 MB
- 2. Process Capability and the Sigma Scale of Measure - 10m 22s - 9.83 MB
- 3. Using Histograms to Study Process Capability - Part A - 4m 23s - 4.15 MB
- 4. Using Histograms to Study Process Capability - Part B - 4m 29s - 4.22 MB
- 5. Process Capability and the Normal Distribution - 3m 24s - 3.20 MB
- 6. Influence of Process Shifts and Drifts on Capability - 4m 26s - 4.18 MB
Expansion Videos
- 7. Understanding the Components of Process Capability - 0m 48s - 0.32 MB
- 8. Connecting Basic Probability to Indices of Capability - 8m 46s - 7.70 MB
Supporting Media
Design Complexity - Describe the impact of complexity on product and service quality
Instruction Videos
- 1. Basic Concepts of Product and Process Complexity - 1m 51s - 1.77 MB
- 2. Unmasking Product and Process Complexity - 3m 57s - 3.75 MB
- 3. Recognizing the Influence of Complexity on Yield - 5m 05s - 4.81 MB
- 4. Recognizing the Influence of Complexity on Capability - 12m 50s - 12.16 MB
Expansion Videos
Supporting Media
Installation GuidelinesDeployment Planning - Understand the elements of Deployment Planning
Instruction Videos
- 1. Deployment and Implementation Success Factors - 6m 59s - 7.03 MB
- 2. Phases of a Successful Six Sigma Role Out - 2m 36s - 2.67 MB
- 3. Six Sigma Deployment Planning Matrix - Part A - 4m 24s - 4.47 MB
- 4. Six Sigma Deployment Planning Matrix - Part B - 5m 56s - 6.03 MB
Expansion Videos
- 5. Grasping the Scope and Depth of a Six Sigma Rollout - 3m 18s - 1.81 MB
- 6. Basic Six Sigma Deployment Strategies and Plans - 3m 27s - 1.98 MB
- 7. Six Sigma Deployment and Implementation Guidelines - 4m 45s - 4.88 MB
- 8. Applying the DMAIC to a Six Sigma Deployment - 6m 23s - 8.43 MB
- 9. Key Roles in an Effective Six Sigma Deployment - 6m 26s - 6.76 MB
Supporting Media
Deployment Timeline - Understand the elements of a Deployment Timeline
Instruction Videos
- 1. Profile and Characterization of an Average Company - 3m 12s - 3.22 MB
- 2. Making the Decision to Adopt and Implement Six Sigma - 3m 20s - 3.38 MB
- 3. Conducting a Six Sigma Due Diligence Investigation - 2m 47s - 2.86 MB
- 4. Holding a Six Sigma Executive Leadership Summit - 3m 01s - 3.04 MB
- 5. Training and Managing Six Sigma Champions - 1m 57s - 1.97 MB
- 6. Training and Managing Six Sigma Black Belts - 5m 14s - 5.25 MB
- 7. Implementing DFSS and Supply-Based Initiatives - 3m 53s - 3.95 MB
Supporting Media
CXO Role - Receive insight on how key decisions are addressed
Instruction Videos
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Champion Role - Define the operational role of a Six Sigma Champion and highlight key attributes
Instruction Videos
- 1. Marking the Six Sigma Champion as a Deployment Leader - 4m 14s - 3.99 MB
- 2. Comparing the Functional Roles of a Six Sigma Champion - 2m 22s - 2.27 MB
- 3. Critical Management Skills for a Six Sigma Champion - 3m 14s - 3.08 MB
Supporting Media
Black Belt Role - Define the operational role of a Six Sigma Black Belt and highlight key attributes
Instruction Videos
- 1. Understanding the Black Belt Naming Convention - 2m 46s - 2.64 MB
- 2. Typical Project Goals for a Six Sigma Black Belt - 2m 39s - 2.53 MB
- 3. Functional Tasks for a Six Sigma Black Belt - 7m 33s - 7.16 MB
- 4. Key Responsibilities of a Six Sigma Black Belt - 3m 14s - 3.05 MB
- 5. Six Sigma Black Belts and the DMAIC Process - 6m 10s - 5.83 MB
- 6. Creating Effective Six Sigma Black Belts - 3m 30s - 3.33 MB
- 7. Primary Characteristics of a Black Belt - Part A - 6m 24s - 6.06 MB
- 8. Primary Characteristics of a Black Belt - Part B - 4m 47s - 4.52 MB
- 9. Primary Characteristics of a Black Belt - Part C - 6m 57s - 6.59 MB
- 10. Psychology of a Six Sigma Black Belt - 5m 18s - 5.01 MB
- 11. Duration of Six Sigma Black Belt Training - 4m 20s - 4.09 MB
Supporting Media
Green Belt Role - Define the operational role of a Six Sigma Green Belt and highlight key attributes
Instruction Videos
- 1. Nature of Purpose of Six Sigma Green Belts - 4m 46s - 4.51 MB
- 2. Expectations of a Six Sigma Green Belt - 7m 20s - 6.96 MB
- 3. Utilization of Six Sigma Green Belts - 7m 29s - 7.11 MB
Supporting Media
White Belt Role - Define the operational role of a Six Sigma White Belt and highlight key attributes
Instruction Videos
- 1. Scope and Depth of a Six Sigma White Belt - 5m 21s - 5.05 MB
- 2. Primary Skills of a Six Sigma White Belt - 5m 52s - 5.54 MB
- 3. Knowledge Base of a Six Sigma White Belt - 4m 47s - 4.51 MB
- 4. Performance Expectations of a Six Sigma White Belt - 7m 24s - 7.01 MB
- 5. Understanding the Scope of Six Sigma White Belt Projects - 4m 59s - 4.69 MB
Supporting Media
Application Projects - Describe the purpose of Six Sigma Application Projects and how such projects are executed
Instruction Videos
Supporting Media
DFSS Principles - See how product design can affect yield and performance
Instruction Videos
- 1. Differences between a DFSS and PFSS Project - 3m 10s - 3.24 MB
- 2. Practical Applications of the DFSS Methodology - Part A - 6m 15s - 6.34 MB
- 3. Practical Applications of the DFSS Methodology - Part B - 4m 37s - 4.67 MB
- 4. Primary Domains and Aims of DFSS - 4m 11s - 4.23 MB
Supporting Media
PFSS Principles - Have an understanding of the Process For Six Sigma Criteria
Instruction Videos
MFSS Principles - Understand how Managing For Six Sigma works
Instruction Videos
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Application ProjectsProject Description - Understand how to fully define a Six Sigma application project
Instruction Videos
- 1. Common Reasons for Undertaking Six Sigma Projects - 6m 30s - 6.15 MB
- 2. Focus and Locus of Six Sigma Application Projects - 2m 30s - 2.39 MB
- 3. Connecting Application Projects to Process Capability - 8m 36s - 8.14 MB
Expansion Videos
Supporting Media
Project Overview - Provide an overview of the key elements that characterizes an application project
Instruction Videos
- 1. Establishing Selection Criteria for Six Sigma Projects - 5m 29s - 5.17 MB
- 2. Using the SMART Approach for Selecting Projects - 4m 11s - 3.95 MB
Expansion Videos
- 3. Proven Processes for Realizing Successful Change - 3m 14s - 1.42 MB
- 4. Methods for Effectively Managing Projects - 4m 54s - 1.96 MB
Supporting Media
Project Guidelines - Explain how to establish project selection guidelines
Instruction Videos
Expansion Videos
Supporting Media
Project Scope - Explain how to properly scope an application project
Instruction Videos
- 1. Establishing the Scope of a Viable Six Sigma Project - 5m 06s - 4.80 MB
- 2. Highlighting the Essence of a Good Six Sigma Project - 3m 36s - 3.38 MB
Supporting Media
Project Leadership - Recognize the actions that must occur to ensure successful project leadership
Instruction Videos
- 1. Successful Six Sigma Initiatives and Basic Leadership - 4m 57s - 4.67 MB
- 2. Success Criteria for Effective Project Leadership - 5m 25s - 5.13 MB
Expansion Videos
- 3. Stimulus-Response Theory and Human Motivation - 4m 47s - 2.83 MB
- 4. Human Behavior and the Skinner Box - 4m 11s - 2.60 MB
- 5. Maslow's Hierarchy of Human Needs - 7m 20s - 3.71 MB
- 6. Hertzberg's Theory of Human Motivation - 3m 24s - 2.08 MB
- 7. Maslow's Triangle Applied to Six Sigma Leadership - 6m 48s - 3.86 MB
- 8. Understanding the Nature and Bases of Power - 6m 35s - 4.23 MB
- 9. Famous Quotes Related to Good Leadership - 4m 02s - 2.39 MB
- 10. Understanding the Jack Welch Leadership Factors - 4m 15s - 2.67 MB
Supporting Media
Project Teams - Form a project team that is capable of supporting Six Sigma applications
Instruction Videos
Expansion Videos
- 2. Guidelines for Project Team Meetings - 4m 49s - 1.98 MB
- 3. Functional Roles for Project Team Members - 3m 45s - 2.08 MB
- 4. Using a Project Meeting Effectiveness Survey - 3m 06s - 1.54 MB
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Project Financials - Understand the role of project financials in supporting deployment success
Instruction Videos
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Project Management - Explain how application projects are best managed to achieve maximum results
Instruction Videos
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Project Payback - Understand the driving need for establishing project paybacks
Instruction Videos
- 1. Return-on-Investment for a Six Sigma Project - Part A - 4m 00s - 3.78 MB
- 2. Return-on-Investment for a Six Sigma Project - Part B - 6m 34s - 6.21 MB
Expansion Videos
Supporting Media
Project Milestones - Identify the primary milestones associated with a successful Six Sigma deployment
Instruction Videos
- 1. Maintaining a Six Sigma Project Hopper - 2m 59s - 2.85 MB
- 2. Key Milestones of a Six Sigma Project - 6m 18s - 5.95 MB
Expansion Videos
Project Charters - Understand the role of project charters and how they are used to guide implementation
Instruction Videos
Expansion Videos
- 2. Illustration of a Six Sigma Project Charter - 5m 25s - 4.84 MB
- 3. Automation of the Project Chartering Process - Part A - 3m 17s - 1.51 MB
- 4. Automation of the Project Chartering Process - Part B - 3m 20s - 1.74 MB
Supporting Media
Value FocusValue Creation - Define the idea of value and explain how it can be created
Instruction Videos
- 1. Framework of Quality from a Value Perspective - 5m 50s - 5.52 MB
- 2. Defining the Four G's of Value Creation - Part A - 7m 11s - 6.81 MB
- 3. Defining the Four G's of Value Creation - Part B - 6m 47s - 6.40 MB
- 4. Application Cookbook for Value Creation - 4m 48s - 4.54 MB
Expansion Videos
- 5. Nature of Business and Customer Value - 2m 31s - 1.36 MB
- 6. ICRA Value Creation Strategy and Benefits - 5m 50s - 3.78 MB
- 7. Core Competencies Needed to Create Value - Part A - 8m 02s - 4.05 MB
- 8. Core Competencies Needed to Create Value - Part B - 3m 49s - 3.41 MB
- 9. Synergizing the Application of ICRA and DMAIC - 4m 51s - 3.75 MB
Supporting Media
Recognize Needs - Recognize the power of need fulfillment and how it links to value creation
Instruction Videos
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Define Opportunities - Understand how to define opportunities that lead to the creation of value
Instruction Videos
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Measure Conditions - Identify and evaluate the conditions that underlies improvement opportunity
Instruction Videos
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Analyze Forces - Explain how the underlying forces are identified and leveraged to create beneficial change
Instruction Videos
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Improve Settings - Establish optimal settings for each of the key forces that underpins beneficial change
Instruction Videos
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Control Variations - Discuss how unwanted variations can mask the pathway to breakthrough
Instruction Videos
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Standardize Factors - Understand the role and importance of standardized success factors
Instruction Videos
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Integrate Lessons - Explain how key lessons learned can be merged into a set of best practices
Instruction Videos
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Application Example - Understand how the breakthrough process can be applied to everyday life
Instruction Videos
Supporting Media
Lean PracticesLean Thinking - Comprehend the underlying logic of lean thinking
Instruction Videos
- 1. Understanding the Basic Tools of Improvement - 6m 27s - 6.09 MB
- 2. Grasping the Foundation of Lean Thinking - 6m 09s - 5.82 MB
- 3. Defining the Four Principles of Lean Practice - 4m 31s - 4.26 MB
Supporting Media
Constraint Theory - Explain how constraint theory is related to value creation
Instruction Videos
- 1. Theory of Constraints Cookbook - Part A - 2m 53s - 2.75 MB
- 2. Theory of Constraints Cookbook - Part B - 4m 48s - 4.55 MB
- 3. Key Metrics for the Theory of Constraints (TOC) - 5m 19s - 5.04 MB
- 4. Differences between TOC and Lean Practices - 4m 11s - 3.95 MB
Supporting Media
Continuous Flow - Describe the operational ideas that underpins continuous flow
Instruction Videos
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Pull Systems - Contrast the operation of a push system to that of a pull system
Instruction Videos
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Visual Factory - Explain the role of a visual factory during improvement efforts
Instruction Videos
- 1. Nature and Aims of a Visual Workplace - 3m 40s - 3.49 MB
- 2. Illustration of a Visual Workplace - 5m 29s - 5.21 MB
Expansion Videos
Supporting Media
Kanban System - Describe how a Kanban system can improve process cycle-time
Instruction Videos
- 1. Nature and Purpose of a Kanban System - 3m 12s - 3.02 MB
- 2. Kanban Rules and Basic Guidelines - 2m 58s - 2.80 MB
Expansion Videos
Supporting Media
PokaYoke System - Understand how PokaYoke systems can lead to quality improvement
Instruction Videos
- 1. Nature and Aims of a Poka-Yoke System - 4m 02s - 3.82 MB
- 2. Eight Principles for Poka-Yoke Application - 5m 33s - 5.24 MB
Expansion Videos
Supporting Media
6S System - Explain how the 6S system can contribute to process efficiency
Instruction Videos
Expansion Videos
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SMED System - Define the basic elements of an SMED system
Instruction Videos
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7W Approach - Describe how the 7W approach can be used to solve problems
Instruction Videos
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6M Approach - Explain how the 6M approach is used to identify sources of causation
Instruction Videos
- 1. Understanding the 6M Approach to Problem Solving (6M) - 3m 35s - 3.39 MB
- 2. Applying Fishbone Diagrams in the 6M Methodology - 2m 33s - 2.44 MB
Expansion Videos
Supporting Media
Quality ToolsVariable Classifications - Define the various types of variables commonly encountered during quality improvement
Instruction Videos
- 1. Defining the Main Categories of Performance Variables - 1m 42s - 1.63 MB
- 2. Performance Variables and the Pareto Effect - 1m 57s - 1.86 MB
- 3. Linkage between Variables and Process Capability - 4m 53s - 4.62 MB
Supporting Media
Measurement Scales - Describe each of the four primary scales of measure and their relative power
Instruction Videos
- 1. Nature of Continuous and Discrete Variables - Part A - 4m 04s - 3.85 MB
- 2. Nature of Continuous and Discrete Variables - Part B - 4m 03s - 4.23 MB
- 3. Four Primary Scales of Measure and Definitions - Part A - 3m 55s - 3.46 MB
- 4. Four Primary Scales of Measure and Definitions - Part B - 3m 53s - 3.66 MB
Expansion Videos
Supporting Media
Problem Definition - Characterize the nature of a sound problem statement
Instruction Videos
- 1. Nature and Definition of a Practical Problem - 1m 32s - 1.48 MB
- 2. Documentation of a Process Capability Problem - 4m 12s - 3.96 MB
- 3. Understanding Process Accuracy and Precision - Part A - 2m 27s - 2.35 MB
- 4. Understanding Process Accuracy and Precision - Part B - 2m 46s - 2.65 MB
- 5. Implications of a Process Capability Problem - 2m 57s - 2.81 MB
- 6. Bridging Practical Problems and Statistical Problems - 3m 51s - 3.64 MB
- 7. Common Mistakes in Basic Problem Solving - 3m 36s - 3.44 MB
Expansion Videos
- 8. Developing the Definition of a Problem - Part A - 3m 23s - 3.76 MB
- 9. Developing the Definition of a Problem - Part B - 5m 30s - 3.37 MB
- 10. Essential Criteria for Effective Problem Solving - 5m 11s - 2.31 MB
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Focused Brainstorming - Explain how focused brainstorming is used to facilitate improvement efforts
Instruction Videos
Expansion Videos
- 2. Key Phases of Effective Brainstorming - Part A - 3m 01s - 1.39 MB
- 3. Key Phases of Effective Brainstorming - Part B - 3m 57s - 2.84 MB
Supporting Media
Process Mapping - Understand how to define the flow of a process and map its operations
Instruction Videos
- 1. Nature and Purpose of Process Mapping - 4m 41s - 4.42 MB
- 2. Constructing and Using a Process Flow Chart - 1m 15s - 2.01 MB
- 3. Documentation of an Example Process - 5m 04s - 4.78 MB
- 4. Effective Use of Process Mapping Templates - 1m 52s - 1.80 MB
Expansion Videos
- 5. Extension of Basic Process Mapping Techniques - 3m 58s - 15.09 MB
- 6. Creation and Use of Process Descriptions - 3m 20s - 4.32 MB
- 7. Using Process Maps to Facilitate Process Modeling - 4m 10s - 4.07 MB
Supporting Media
SIPOC Diagram - Describe the nature and purpose of an SIPOC diagram
Instruction Videos
- 1. Nature and Purpose of SIPOC Diagrams - Part A - 4m 45s - 4.49 MB
- 2. Nature and Purpose of SIPOC Diagrams - Part B - 3m 41s - 3.48 MB
Supporting Media
Force-Field Analysis - Utilize force field analysis to solve problems
Instruction Videos
- 1. Nature and Purpose of a Force Field Analysis - 3m 51s - 3.63 MB
- 2. Definition of Driving and Restraining Forces - 1m 34s - 1.50 MB
- 3. Creation and Interpretation of a Force Field Diagram - 3m 42s - 3.52 MB
- 4. Facilitating Decisions through Force Field Analysis - 3m 41s - 3.48 MB
Expansion Videos
Supporting Media
Performance Sampling - Explain how to design and implement a sampling plan
Instruction Videos
- 1. Nature and Purpose of a Performance Sampling - 1m 48s - 1.72 MB
- 2. Underlying Principles of Random Sampling - 2m 23s - 2.28 MB
- 3. Underlying Principles of Stratified Sampling - 3m 39s - 3.45 MB
- 4. Basic Nature and Use of Sequential Sampling - 2m 17s - 2.19 MB
Expansion Videos
Supporting Media
Check Sheets - Understand how check sheets can be used for purposes of data collection
Instruction Videos
- 1. Nature and Purpose of Check Sheets - 3m 05s - 2.94 MB
- 2. Use of Check Sheets to Facilitate Data Collection - 3m 35s - 3.38 MB
Expansion Videos
Supporting Media
Analytical Charts - Identify the general range of analytical charts that can be used to assess performance
Instruction Videos
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Pareto Charts - Explain how Pareto charts can be used to isolate improvement leverage
Instruction Videos
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Run Charts - Utilize run charts to assess and characterize time-based process data
Instruction Videos
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Correlation Charts - Utilize a correlation chart to illustrate the association between two variables
Instruction Videos
- 1. Nature and Purpose of Correlation Charts - 4m 49s - 4.55 MB
- 2. Use of Scatter Plots for Predicting Performance - 3m 57s - 3.72 MB
- 3. Understanding Nonlinear Variable Relationships - 2m 59s - 2.84 MB
Supporting Media
Frequency Tables - Explain how to construct and interpret a frequency table
Instruction Videos
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Performance Histograms - Construct and interpret a histogram and describe several purposes
Instruction Videos
- 1. Nature and Purpose of a Histogram - 5m 23s - 5.10 MB
- 2. Inclusion of Specification Limits on Histograms - 4m 36s - 4.35 MB
- 3. Use of Histograms in Process Capability Work - 2m 34s - 2.45 MB
- 4. Use of Histograms with Scatter Plots - 2m 52s - 2.73 MB
- 5. Use of Histograms with Experimental Design - 2m 28s - 2.36 MB
- 6. Use of Histograms for Characterizing Distributions - 5m 08s - 4.87 MB
Expansion Videos
Supporting Media
Control Charts - Explain the purpose of statistical process control charts and the logic of their operation
Instruction Videos
- 1. Definition of Statistical Process Control (SPC) - 4m 38s - 4.37 MB
- 2. Nature and Purpose of Control Charts - 6m 55s - 6.54 MB
- 3. Purpose and Use of Statistical Control Limits - 6m 18s - 5.95 MB
- 4. Decision Making and the Use of SPC Charts - 3m 01s - 2.85 MB
- 5. Construction and Interpretation of SPC Charts - 5m 54s - 5.58 MB
- 6. Common Patterns of Variation on SPC Charts - 11m 43s - 11.10 MB
- 7. Use of Zone Testing with SPC Charts - 6m 57s - 6.57 MB
- 8. Basic SPC Charts for Continuous Variables - 8m 44s - 8.27 MB
Supporting Media
Performance Yield - Explain why final yield is often higher than first-time yield
Instruction Videos
- 1. Fundamental Nature and Components of Process Yield - 3m 21s - 3.19 MB
- 2. Changes in Product and Process Yield over Time - 4m 13s - 3.98 MB
- 3. Different Perspectives of Product and Process Yield - 5m 44s - 5.44 MB
- 4. Product Yield and the Poisson Distribution - 6m 50s - 6.46 MB
Expansion Videos
- 5. Connections between Yield and Process Capacity - 0m 42s - 4.35 MB
- 6. Fundamental Concept of Throughput Yield - 2m 45s - 1.15 MB
- 7. Expanded Understanding of Throughput Yield - 3m 09s - 2.02 MB
Supporting Media
Hidden Processes - Describe the non-value added component of a process
Instruction Videos
- 1. Connecting Yield Calculations to Hidden Processes - Part A - 5m 09s - 4.86 MB
- 2. Connecting Yield Calculations to Hidden Processes - Part B - 3m 47s - 3.62 MB
- 3. Using Throughput Yield to Manage Critical Processes - 2m 02s - 1.93 MB
- 4. Linkages between Throughput Yield and Cycle Time - 9m 28s - 8.97 MB
Expansion Videos
- 5. Non-Value Added Activities Related to Hidden Processes - 2m 48s - 1.93 MB
- 6. Reasons that Hidden Processes Continue to Thrive - 5m 12s - 2.33 MB
- 7. Association between Capability and Hidden Processes - 6m 31s - 6.79 MB
- 8. Elimination of Hidden Processes and Unnecessary Costs - 6m 00s - 8.97 MB
Supporting Media
Measurement Power - Describe the role of measurement in an improvement initiative
Instruction Videos
- 1. Six Sigma and the Role of Measurement - 3m 41s - 3.47 MB
- 2. Links between DMAIC and the Need for Measurement - 3m 18s - 3.14 MB
- 3. Connecting Defects to the Idea of Uncertainty - 6m 15s - 5.92 MB
- 4. Process Improvement and the Role of Measurement - 6m 55s - 6.55 MB
- 5. Critical Connections Between Measurements and Statistics - 6m 58s - 6.59 MB
Expansion Videos
Supporting Media
Establishing Baselines - Explain why performance baselines are essential to realizing improvement
Instruction Videos
- 1. Nature and Use of Performance Baselines - 4m 10s - 3.94 MB
- 2. Development of Process Capability Baselines - 6m 08s - 5.80 MB
- 3. Performance Baselines and the Standard Deviation - 4m 45s - 4.50 MB
- 4. Sigma Reporting and Performance Benchmarking - 4m 42s - 4.45 MB
Expansion Videos
- 5. Extending the Need for Performance Baselining - 0m 58s - 0.37 MB
- 6. Steps for Calculating a Performance Baseline - Part A - 3m 06s - 3.93 MB
- 7. Steps for Calculating a Performance Baseline - Part B - 3m 01s - 2.07 MB
- 8. Steps for Calculating a Performance Baseline - Part C - 3m 44s - 2.08 MB
Supporting Media
Performance Benchmarks - Explain how a benchmarking chart can be used to assess quality performance
Instruction Videos
- 1. Analytical Cookbook for Sigma-Based Benchmarking - 4m 25s - 4.16 MB
- 2. Construction of a Sigma-Based Benchmarking Chart - 5m 47s - 5.48 MB
- 3. Global Benchmarks for World-Class Quality - 4m 36s - 4.35 MB
- 4. Key Benchmarks for the Healthcare Industry - 3m 54s - 3.68 MB
- 5. Rate-of-Change Needed to Achieve World-Class Status - 2m 17s - 2.17 MB
- 6. Cookbook for Benchmarking Products and Services - 3m 13s - 3.07 MB
Expansion Videos
- 7. Magnitude of Change Associated with Breakthrough - 2m 24s - 1.18 MB
- 8. Case Results of Performance Benchmarking - Part A - 2m 54s - 2.14 MB
- 9. Case Results of Performance Benchmarking - Part B - 4m 43s - 3.76 MB
Supporting Media
Defect Opportunity - Understand the nature of a defect opportunity and its role in metrics reporting
Instruction Videos
- 1. Nature and Character of a Defect Opportunity - 6m 43s - 6.37 MB
- 2. Accounting and Reporting of Defect Opportunities - 5m 18s - 5.01 MB
Expansion Videos
- 3. Gaining a Deeper Understanding of Defect Opportunities - 1m 31s - 0.60 MB
- 4. Methods of Counting Defect Opportunities - Part A - 7m 58s - 11.15 MB
- 5. Methods of Counting Defect Opportunities - Part B - 7m 16s - 10.68 MB
- 6. Methods of Counting Defect Opportunities - Part C - 5m 41s - 6.78 MB
- 7. Basic Criteria for Defining a Defect Opportunity - 2m 50s - 2.76 MB
- 8. Linkage between Defect Opportunities and Probability - 4m 56s - 1.66 MB
- 9. Practical Application of Defect Opportunities - Part A - 5m 41s - 3.37 MB
- 10. Practical Application of Defect Opportunities - Part B - 2m 32s - 3.07 MB
Supporting Media
Process Models - Define the key features of a Six Sigma performance model
Instruction Videos
- 1. Applying a Systems Model to the Practice of Six Sigma - 6m 28s - 6.11 MB
- 2. Constructing and Using Basic Histograms - 3m 24s - 3.21 MB
- 3. Constructing a Statistical Performance Model - 6m 24s - 6.06 MB
- 4. Practical Influence of Process Shift and Drift - 4m 49s - 8.48 MB
Expansion Videos
- 5. Understanding the Nature of a Standard Deviation - 6m 36s - 7.29 MB
- 6. Consequential Impact of Process Centering Errors - 5m 39s - 2.83 MB
- 7. Time Related Influences and Process Capability Metrics - 7m 23s - 7.23 MB
- 8. Short-Term Definition of Six Sigma Performance - 5m 02s - 2.08 MB
- 9. Long-Term Definition of Six Sigma Performance - 2m 33s - 1.25 MB
Supporting Media
Process Capability - Identify the primary indices of process capability
Instruction Videos
- 1. Understanding the Use of Process Capability Ratios - 9m 01s - 8.54 MB
- 2. Process Capability and the Sigma Scale of Measure - 10m 22s - 9.83 MB
- 3. Using Histograms to Study Process Capability - Part A - 4m 23s - 4.15 MB
- 4. Using Histograms to Study Process Capability - Part B - 4m 29s - 4.22 MB
- 5. Process Capability and the Normal Distribution - 3m 24s - 3.20 MB
- 6. Influence of Process Shifts and Drifts on Capability - 4m 26s - 4.18 MB
Expansion Videos
- 7. Understanding the Components of Process Capability - 0m 48s - 0.32 MB
- 8. Connecting Basic Probability to Indices of Capability - 8m 46s - 7.70 MB
Supporting Media
Design Complexity - Describe the impact of complexity on product and service quality
Instruction Videos
- 1. Basic Concepts of Product and Process Complexity - 1m 51s - 1.77 MB
- 2. Unmasking Product and Process Complexity - 3m 57s - 3.75 MB
- 3. Recognizing the Influence of Complexity on Yield - 5m 05s - 4.81 MB
- 4. Recognizing the Influence of Complexity on Capability - 12m 50s - 12.16 MB
Expansion Videos
Supporting Media
Deployment Planning - Understand the elements of Deployment Planning
Instruction Videos
- 1. Deployment and Implementation Success Factors - 6m 59s - 7.03 MB
- 2. Phases of a Successful Six Sigma Role Out - 2m 36s - 2.67 MB
- 3. Six Sigma Deployment Planning Matrix - Part A - 4m 24s - 4.47 MB
- 4. Six Sigma Deployment Planning Matrix - Part B - 5m 56s - 6.03 MB
Expansion Videos
- 5. Grasping the Scope and Depth of a Six Sigma Rollout - 3m 18s - 1.81 MB
- 6. Basic Six Sigma Deployment Strategies and Plans - 3m 27s - 1.98 MB
- 7. Six Sigma Deployment and Implementation Guidelines - 4m 45s - 4.88 MB
- 8. Applying the DMAIC to a Six Sigma Deployment - 6m 23s - 8.43 MB
- 9. Key Roles in an Effective Six Sigma Deployment - 6m 26s - 6.76 MB
Supporting Media
Deployment Timeline - Understand the elements of a Deployment Timeline
Instruction Videos
- 1. Profile and Characterization of an Average Company - 3m 12s - 3.22 MB
- 2. Making the Decision to Adopt and Implement Six Sigma - 3m 20s - 3.38 MB
- 3. Conducting a Six Sigma Due Diligence Investigation - 2m 47s - 2.86 MB
- 4. Holding a Six Sigma Executive Leadership Summit - 3m 01s - 3.04 MB
- 5. Training and Managing Six Sigma Champions - 1m 57s - 1.97 MB
- 6. Training and Managing Six Sigma Black Belts - 5m 14s - 5.25 MB
- 7. Implementing DFSS and Supply-Based Initiatives - 3m 53s - 3.95 MB
Supporting Media
CXO Role - Receive insight on how key decisions are addressed
Instruction Videos
Supporting Media
Champion Role - Define the operational role of a Six Sigma Champion and highlight key attributes
Instruction Videos
- 1. Marking the Six Sigma Champion as a Deployment Leader - 4m 14s - 3.99 MB
- 2. Comparing the Functional Roles of a Six Sigma Champion - 2m 22s - 2.27 MB
- 3. Critical Management Skills for a Six Sigma Champion - 3m 14s - 3.08 MB
Supporting Media
Black Belt Role - Define the operational role of a Six Sigma Black Belt and highlight key attributes
Instruction Videos
- 1. Understanding the Black Belt Naming Convention - 2m 46s - 2.64 MB
- 2. Typical Project Goals for a Six Sigma Black Belt - 2m 39s - 2.53 MB
- 3. Functional Tasks for a Six Sigma Black Belt - 7m 33s - 7.16 MB
- 4. Key Responsibilities of a Six Sigma Black Belt - 3m 14s - 3.05 MB
- 5. Six Sigma Black Belts and the DMAIC Process - 6m 10s - 5.83 MB
- 6. Creating Effective Six Sigma Black Belts - 3m 30s - 3.33 MB
- 7. Primary Characteristics of a Black Belt - Part A - 6m 24s - 6.06 MB
- 8. Primary Characteristics of a Black Belt - Part B - 4m 47s - 4.52 MB
- 9. Primary Characteristics of a Black Belt - Part C - 6m 57s - 6.59 MB
- 10. Psychology of a Six Sigma Black Belt - 5m 18s - 5.01 MB
- 11. Duration of Six Sigma Black Belt Training - 4m 20s - 4.09 MB
Supporting Media
Green Belt Role - Define the operational role of a Six Sigma Green Belt and highlight key attributes
Instruction Videos
- 1. Nature of Purpose of Six Sigma Green Belts - 4m 46s - 4.51 MB
- 2. Expectations of a Six Sigma Green Belt - 7m 20s - 6.96 MB
- 3. Utilization of Six Sigma Green Belts - 7m 29s - 7.11 MB
Supporting Media
White Belt Role - Define the operational role of a Six Sigma White Belt and highlight key attributes
Instruction Videos
- 1. Scope and Depth of a Six Sigma White Belt - 5m 21s - 5.05 MB
- 2. Primary Skills of a Six Sigma White Belt - 5m 52s - 5.54 MB
- 3. Knowledge Base of a Six Sigma White Belt - 4m 47s - 4.51 MB
- 4. Performance Expectations of a Six Sigma White Belt - 7m 24s - 7.01 MB
- 5. Understanding the Scope of Six Sigma White Belt Projects - 4m 59s - 4.69 MB
Supporting Media
Application Projects - Describe the purpose of Six Sigma Application Projects and how such projects are executed
Instruction Videos
Supporting Media
DFSS Principles - See how product design can affect yield and performance
Instruction Videos
- 1. Differences between a DFSS and PFSS Project - 3m 10s - 3.24 MB
- 2. Practical Applications of the DFSS Methodology - Part A - 6m 15s - 6.34 MB
- 3. Practical Applications of the DFSS Methodology - Part B - 4m 37s - 4.67 MB
- 4. Primary Domains and Aims of DFSS - 4m 11s - 4.23 MB
Supporting Media
PFSS Principles - Have an understanding of the Process For Six Sigma Criteria
Instruction Videos
MFSS Principles - Understand how Managing For Six Sigma works
Instruction Videos
Supporting Media
Application ProjectsProject Description - Understand how to fully define a Six Sigma application project
Instruction Videos
- 1. Common Reasons for Undertaking Six Sigma Projects - 6m 30s - 6.15 MB
- 2. Focus and Locus of Six Sigma Application Projects - 2m 30s - 2.39 MB
- 3. Connecting Application Projects to Process Capability - 8m 36s - 8.14 MB
Expansion Videos
Supporting Media
Project Overview - Provide an overview of the key elements that characterizes an application project
Instruction Videos
- 1. Establishing Selection Criteria for Six Sigma Projects - 5m 29s - 5.17 MB
- 2. Using the SMART Approach for Selecting Projects - 4m 11s - 3.95 MB
Expansion Videos
- 3. Proven Processes for Realizing Successful Change - 3m 14s - 1.42 MB
- 4. Methods for Effectively Managing Projects - 4m 54s - 1.96 MB
Supporting Media
Project Guidelines - Explain how to establish project selection guidelines
Instruction Videos
Expansion Videos
Supporting Media
Project Scope - Explain how to properly scope an application project
Instruction Videos
- 1. Establishing the Scope of a Viable Six Sigma Project - 5m 06s - 4.80 MB
- 2. Highlighting the Essence of a Good Six Sigma Project - 3m 36s - 3.38 MB
Supporting Media
Project Leadership - Recognize the actions that must occur to ensure successful project leadership
Instruction Videos
- 1. Successful Six Sigma Initiatives and Basic Leadership - 4m 57s - 4.67 MB
- 2. Success Criteria for Effective Project Leadership - 5m 25s - 5.13 MB
Expansion Videos
- 3. Stimulus-Response Theory and Human Motivation - 4m 47s - 2.83 MB
- 4. Human Behavior and the Skinner Box - 4m 11s - 2.60 MB
- 5. Maslow's Hierarchy of Human Needs - 7m 20s - 3.71 MB
- 6. Hertzberg's Theory of Human Motivation - 3m 24s - 2.08 MB
- 7. Maslow's Triangle Applied to Six Sigma Leadership - 6m 48s - 3.86 MB
- 8. Understanding the Nature and Bases of Power - 6m 35s - 4.23 MB
- 9. Famous Quotes Related to Good Leadership - 4m 02s - 2.39 MB
- 10. Understanding the Jack Welch Leadership Factors - 4m 15s - 2.67 MB
Supporting Media
Project Teams - Form a project team that is capable of supporting Six Sigma applications
Instruction Videos
Expansion Videos
- 2. Guidelines for Project Team Meetings - 4m 49s - 1.98 MB
- 3. Functional Roles for Project Team Members - 3m 45s - 2.08 MB
- 4. Using a Project Meeting Effectiveness Survey - 3m 06s - 1.54 MB
Supporting Media
Project Financials - Understand the role of project financials in supporting deployment success
Instruction Videos
Supporting Media
Project Management - Explain how application projects are best managed to achieve maximum results
Instruction Videos
Supporting Media
Project Payback - Understand the driving need for establishing project paybacks
Instruction Videos
- 1. Return-on-Investment for a Six Sigma Project - Part A - 4m 00s - 3.78 MB
- 2. Return-on-Investment for a Six Sigma Project - Part B - 6m 34s - 6.21 MB
Expansion Videos
Supporting Media
Project Milestones - Identify the primary milestones associated with a successful Six Sigma deployment
Instruction Videos
- 1. Maintaining a Six Sigma Project Hopper - 2m 59s - 2.85 MB
- 2. Key Milestones of a Six Sigma Project - 6m 18s - 5.95 MB
Expansion Videos
Project Charters - Understand the role of project charters and how they are used to guide implementation
Instruction Videos
Expansion Videos
- 2. Illustration of a Six Sigma Project Charter - 5m 25s - 4.84 MB
- 3. Automation of the Project Chartering Process - Part A - 3m 17s - 1.51 MB
- 4. Automation of the Project Chartering Process - Part B - 3m 20s - 1.74 MB
Supporting Media
Value FocusValue Creation - Define the idea of value and explain how it can be created
Instruction Videos
- 1. Framework of Quality from a Value Perspective - 5m 50s - 5.52 MB
- 2. Defining the Four G's of Value Creation - Part A - 7m 11s - 6.81 MB
- 3. Defining the Four G's of Value Creation - Part B - 6m 47s - 6.40 MB
- 4. Application Cookbook for Value Creation - 4m 48s - 4.54 MB
Expansion Videos
- 5. Nature of Business and Customer Value - 2m 31s - 1.36 MB
- 6. ICRA Value Creation Strategy and Benefits - 5m 50s - 3.78 MB
- 7. Core Competencies Needed to Create Value - Part A - 8m 02s - 4.05 MB
- 8. Core Competencies Needed to Create Value - Part B - 3m 49s - 3.41 MB
- 9. Synergizing the Application of ICRA and DMAIC - 4m 51s - 3.75 MB
Supporting Media
Recognize Needs - Recognize the power of need fulfillment and how it links to value creation
Instruction Videos
Supporting Media
Define Opportunities - Understand how to define opportunities that lead to the creation of value
Instruction Videos
Supporting Media
Measure Conditions - Identify and evaluate the conditions that underlies improvement opportunity
Instruction Videos
Supporting Media
Analyze Forces - Explain how the underlying forces are identified and leveraged to create beneficial change
Instruction Videos
Supporting Media
Improve Settings - Establish optimal settings for each of the key forces that underpins beneficial change
Instruction Videos
Supporting Media
Control Variations - Discuss how unwanted variations can mask the pathway to breakthrough
Instruction Videos
Supporting Media
Standardize Factors - Understand the role and importance of standardized success factors
Instruction Videos
Supporting Media
Integrate Lessons - Explain how key lessons learned can be merged into a set of best practices
Instruction Videos
Supporting Media
Application Example - Understand how the breakthrough process can be applied to everyday life
Instruction Videos
Supporting Media
Lean PracticesLean Thinking - Comprehend the underlying logic of lean thinking
Instruction Videos
- 1. Understanding the Basic Tools of Improvement - 6m 27s - 6.09 MB
- 2. Grasping the Foundation of Lean Thinking - 6m 09s - 5.82 MB
- 3. Defining the Four Principles of Lean Practice - 4m 31s - 4.26 MB
Supporting Media
Constraint Theory - Explain how constraint theory is related to value creation
Instruction Videos
- 1. Theory of Constraints Cookbook - Part A - 2m 53s - 2.75 MB
- 2. Theory of Constraints Cookbook - Part B - 4m 48s - 4.55 MB
- 3. Key Metrics for the Theory of Constraints (TOC) - 5m 19s - 5.04 MB
- 4. Differences between TOC and Lean Practices - 4m 11s - 3.95 MB
Supporting Media
Continuous Flow - Describe the operational ideas that underpins continuous flow
Instruction Videos
Supporting Media
Pull Systems - Contrast the operation of a push system to that of a pull system
Instruction Videos
Supporting Media
Visual Factory - Explain the role of a visual factory during improvement efforts
Instruction Videos
- 1. Nature and Aims of a Visual Workplace - 3m 40s - 3.49 MB
- 2. Illustration of a Visual Workplace - 5m 29s - 5.21 MB
Expansion Videos
Supporting Media
Kanban System - Describe how a Kanban system can improve process cycle-time
Instruction Videos
- 1. Nature and Purpose of a Kanban System - 3m 12s - 3.02 MB
- 2. Kanban Rules and Basic Guidelines - 2m 58s - 2.80 MB
Expansion Videos
Supporting Media
PokaYoke System - Understand how PokaYoke systems can lead to quality improvement
Instruction Videos
- 1. Nature and Aims of a Poka-Yoke System - 4m 02s - 3.82 MB
- 2. Eight Principles for Poka-Yoke Application - 5m 33s - 5.24 MB
Expansion Videos
Supporting Media
6S System - Explain how the 6S system can contribute to process efficiency
Instruction Videos
Expansion Videos
Supporting Media
SMED System - Define the basic elements of an SMED system
Instruction Videos
Supporting Media
7W Approach - Describe how the 7W approach can be used to solve problems
Instruction Videos
Supporting Media
6M Approach - Explain how the 6M approach is used to identify sources of causation
Instruction Videos
- 1. Understanding the 6M Approach to Problem Solving (6M) - 3m 35s - 3.39 MB
- 2. Applying Fishbone Diagrams in the 6M Methodology - 2m 33s - 2.44 MB
Expansion Videos
Supporting Media
Quality ToolsVariable Classifications - Define the various types of variables commonly encountered during quality improvement
Instruction Videos
- 1. Defining the Main Categories of Performance Variables - 1m 42s - 1.63 MB
- 2. Performance Variables and the Pareto Effect - 1m 57s - 1.86 MB
- 3. Linkage between Variables and Process Capability - 4m 53s - 4.62 MB
Supporting Media
Measurement Scales - Describe each of the four primary scales of measure and their relative power
Instruction Videos
- 1. Nature of Continuous and Discrete Variables - Part A - 4m 04s - 3.85 MB
- 2. Nature of Continuous and Discrete Variables - Part B - 4m 03s - 4.23 MB
- 3. Four Primary Scales of Measure and Definitions - Part A - 3m 55s - 3.46 MB
- 4. Four Primary Scales of Measure and Definitions - Part B - 3m 53s - 3.66 MB
Expansion Videos
Supporting Media
Problem Definition - Characterize the nature of a sound problem statement
Instruction Videos
- 1. Nature and Definition of a Practical Problem - 1m 32s - 1.48 MB
- 2. Documentation of a Process Capability Problem - 4m 12s - 3.96 MB
- 3. Understanding Process Accuracy and Precision - Part A - 2m 27s - 2.35 MB
- 4. Understanding Process Accuracy and Precision - Part B - 2m 46s - 2.65 MB
- 5. Implications of a Process Capability Problem - 2m 57s - 2.81 MB
- 6. Bridging Practical Problems and Statistical Problems - 3m 51s - 3.64 MB
- 7. Common Mistakes in Basic Problem Solving - 3m 36s - 3.44 MB
Expansion Videos
- 8. Developing the Definition of a Problem - Part A - 3m 23s - 3.76 MB
- 9. Developing the Definition of a Problem - Part B - 5m 30s - 3.37 MB
- 10. Essential Criteria for Effective Problem Solving - 5m 11s - 2.31 MB
Supporting Media
Focused Brainstorming - Explain how focused brainstorming is used to facilitate improvement efforts
Instruction Videos
Expansion Videos
- 2. Key Phases of Effective Brainstorming - Part A - 3m 01s - 1.39 MB
- 3. Key Phases of Effective Brainstorming - Part B - 3m 57s - 2.84 MB
Supporting Media
Process Mapping - Understand how to define the flow of a process and map its operations
Instruction Videos
- 1. Nature and Purpose of Process Mapping - 4m 41s - 4.42 MB
- 2. Constructing and Using a Process Flow Chart - 1m 15s - 2.01 MB
- 3. Documentation of an Example Process - 5m 04s - 4.78 MB
- 4. Effective Use of Process Mapping Templates - 1m 52s - 1.80 MB
Expansion Videos
- 5. Extension of Basic Process Mapping Techniques - 3m 58s - 15.09 MB
- 6. Creation and Use of Process Descriptions - 3m 20s - 4.32 MB
- 7. Using Process Maps to Facilitate Process Modeling - 4m 10s - 4.07 MB
Supporting Media
SIPOC Diagram - Describe the nature and purpose of an SIPOC diagram
Instruction Videos
- 1. Nature and Purpose of SIPOC Diagrams - Part A - 4m 45s - 4.49 MB
- 2. Nature and Purpose of SIPOC Diagrams - Part B - 3m 41s - 3.48 MB
Supporting Media
Force-Field Analysis - Utilize force field analysis to solve problems
Instruction Videos
- 1. Nature and Purpose of a Force Field Analysis - 3m 51s - 3.63 MB
- 2. Definition of Driving and Restraining Forces - 1m 34s - 1.50 MB
- 3. Creation and Interpretation of a Force Field Diagram - 3m 42s - 3.52 MB
- 4. Facilitating Decisions through Force Field Analysis - 3m 41s - 3.48 MB
Expansion Videos
Supporting Media
Performance Sampling - Explain how to design and implement a sampling plan
Instruction Videos
- 1. Nature and Purpose of a Performance Sampling - 1m 48s - 1.72 MB
- 2. Underlying Principles of Random Sampling - 2m 23s - 2.28 MB
- 3. Underlying Principles of Stratified Sampling - 3m 39s - 3.45 MB
- 4. Basic Nature and Use of Sequential Sampling - 2m 17s - 2.19 MB
Expansion Videos
Supporting Media
Check Sheets - Understand how check sheets can be used for purposes of data collection
Instruction Videos
- 1. Nature and Purpose of Check Sheets - 3m 05s - 2.94 MB
- 2. Use of Check Sheets to Facilitate Data Collection - 3m 35s - 3.38 MB
Expansion Videos
Supporting Media
Analytical Charts - Identify the general range of analytical charts that can be used to assess performance
Instruction Videos
Supporting Media
Pareto Charts - Explain how Pareto charts can be used to isolate improvement leverage
Instruction Videos
Supporting Media
Run Charts - Utilize run charts to assess and characterize time-based process data
Instruction Videos
Supporting Media
Correlation Charts - Utilize a correlation chart to illustrate the association between two variables
Instruction Videos
- 1. Nature and Purpose of Correlation Charts - 4m 49s - 4.55 MB
- 2. Use of Scatter Plots for Predicting Performance - 3m 57s - 3.72 MB
- 3. Understanding Nonlinear Variable Relationships - 2m 59s - 2.84 MB
Supporting Media
Frequency Tables - Explain how to construct and interpret a frequency table
Instruction Videos
Supporting Media
Performance Histograms - Construct and interpret a histogram and describe several purposes
Instruction Videos
- 1. Nature and Purpose of a Histogram - 5m 23s - 5.10 MB
- 2. Inclusion of Specification Limits on Histograms - 4m 36s - 4.35 MB
- 3. Use of Histograms in Process Capability Work - 2m 34s - 2.45 MB
- 4. Use of Histograms with Scatter Plots - 2m 52s - 2.73 MB
- 5. Use of Histograms with Experimental Design - 2m 28s - 2.36 MB
- 6. Use of Histograms for Characterizing Distributions - 5m 08s - 4.87 MB
Expansion Videos
Supporting Media
Control Charts - Explain the purpose of statistical process control charts and the logic of their operation
Instruction Videos
- 1. Definition of Statistical Process Control (SPC) - 4m 38s - 4.37 MB
- 2. Nature and Purpose of Control Charts - 6m 55s - 6.54 MB
- 3. Purpose and Use of Statistical Control Limits - 6m 18s - 5.95 MB
- 4. Decision Making and the Use of SPC Charts - 3m 01s - 2.85 MB
- 5. Construction and Interpretation of SPC Charts - 5m 54s - 5.58 MB
- 6. Common Patterns of Variation on SPC Charts - 11m 43s - 11.10 MB
- 7. Use of Zone Testing with SPC Charts - 6m 57s - 6.57 MB
- 8. Basic SPC Charts for Continuous Variables - 8m 44s - 8.27 MB
Supporting Media
Project Description - Understand how to fully define a Six Sigma application project
Instruction Videos
- 1. Common Reasons for Undertaking Six Sigma Projects - 6m 30s - 6.15 MB
- 2. Focus and Locus of Six Sigma Application Projects - 2m 30s - 2.39 MB
- 3. Connecting Application Projects to Process Capability - 8m 36s - 8.14 MB
Expansion Videos
Supporting Media
Project Overview - Provide an overview of the key elements that characterizes an application project
Instruction Videos
- 1. Establishing Selection Criteria for Six Sigma Projects - 5m 29s - 5.17 MB
- 2. Using the SMART Approach for Selecting Projects - 4m 11s - 3.95 MB
Expansion Videos
- 3. Proven Processes for Realizing Successful Change - 3m 14s - 1.42 MB
- 4. Methods for Effectively Managing Projects - 4m 54s - 1.96 MB
Supporting Media
Project Guidelines - Explain how to establish project selection guidelines
Instruction Videos
Expansion Videos
Supporting Media
Project Scope - Explain how to properly scope an application project
Instruction Videos
- 1. Establishing the Scope of a Viable Six Sigma Project - 5m 06s - 4.80 MB
- 2. Highlighting the Essence of a Good Six Sigma Project - 3m 36s - 3.38 MB
Supporting Media
Project Leadership - Recognize the actions that must occur to ensure successful project leadership
Instruction Videos
- 1. Successful Six Sigma Initiatives and Basic Leadership - 4m 57s - 4.67 MB
- 2. Success Criteria for Effective Project Leadership - 5m 25s - 5.13 MB
Expansion Videos
- 3. Stimulus-Response Theory and Human Motivation - 4m 47s - 2.83 MB
- 4. Human Behavior and the Skinner Box - 4m 11s - 2.60 MB
- 5. Maslow's Hierarchy of Human Needs - 7m 20s - 3.71 MB
- 6. Hertzberg's Theory of Human Motivation - 3m 24s - 2.08 MB
- 7. Maslow's Triangle Applied to Six Sigma Leadership - 6m 48s - 3.86 MB
- 8. Understanding the Nature and Bases of Power - 6m 35s - 4.23 MB
- 9. Famous Quotes Related to Good Leadership - 4m 02s - 2.39 MB
- 10. Understanding the Jack Welch Leadership Factors - 4m 15s - 2.67 MB
Supporting Media
Project Teams - Form a project team that is capable of supporting Six Sigma applications
Instruction Videos
Expansion Videos
- 2. Guidelines for Project Team Meetings - 4m 49s - 1.98 MB
- 3. Functional Roles for Project Team Members - 3m 45s - 2.08 MB
- 4. Using a Project Meeting Effectiveness Survey - 3m 06s - 1.54 MB
Supporting Media
Project Financials - Understand the role of project financials in supporting deployment success
Instruction Videos
Supporting Media
Project Management - Explain how application projects are best managed to achieve maximum results
Instruction Videos
Supporting Media
Project Payback - Understand the driving need for establishing project paybacks
Instruction Videos
- 1. Return-on-Investment for a Six Sigma Project - Part A - 4m 00s - 3.78 MB
- 2. Return-on-Investment for a Six Sigma Project - Part B - 6m 34s - 6.21 MB
Expansion Videos
Supporting Media
Project Milestones - Identify the primary milestones associated with a successful Six Sigma deployment
Instruction Videos
- 1. Maintaining a Six Sigma Project Hopper - 2m 59s - 2.85 MB
- 2. Key Milestones of a Six Sigma Project - 6m 18s - 5.95 MB
Expansion Videos
Project Charters - Understand the role of project charters and how they are used to guide implementation
Instruction Videos
Expansion Videos
- 2. Illustration of a Six Sigma Project Charter - 5m 25s - 4.84 MB
- 3. Automation of the Project Chartering Process - Part A - 3m 17s - 1.51 MB
- 4. Automation of the Project Chartering Process - Part B - 3m 20s - 1.74 MB
Supporting Media
Value Creation - Define the idea of value and explain how it can be created
Instruction Videos
- 1. Framework of Quality from a Value Perspective - 5m 50s - 5.52 MB
- 2. Defining the Four G's of Value Creation - Part A - 7m 11s - 6.81 MB
- 3. Defining the Four G's of Value Creation - Part B - 6m 47s - 6.40 MB
- 4. Application Cookbook for Value Creation - 4m 48s - 4.54 MB
Expansion Videos
- 5. Nature of Business and Customer Value - 2m 31s - 1.36 MB
- 6. ICRA Value Creation Strategy and Benefits - 5m 50s - 3.78 MB
- 7. Core Competencies Needed to Create Value - Part A - 8m 02s - 4.05 MB
- 8. Core Competencies Needed to Create Value - Part B - 3m 49s - 3.41 MB
- 9. Synergizing the Application of ICRA and DMAIC - 4m 51s - 3.75 MB
Supporting Media
Recognize Needs - Recognize the power of need fulfillment and how it links to value creation
Instruction Videos
Supporting Media
Define Opportunities - Understand how to define opportunities that lead to the creation of value
Instruction Videos
Supporting Media
Measure Conditions - Identify and evaluate the conditions that underlies improvement opportunity
Instruction Videos
Supporting Media
Analyze Forces - Explain how the underlying forces are identified and leveraged to create beneficial change
Instruction Videos
Supporting Media
Improve Settings - Establish optimal settings for each of the key forces that underpins beneficial change
Instruction Videos
Supporting Media
Control Variations - Discuss how unwanted variations can mask the pathway to breakthrough
Instruction Videos
Supporting Media
Standardize Factors - Understand the role and importance of standardized success factors
Instruction Videos
Supporting Media
Integrate Lessons - Explain how key lessons learned can be merged into a set of best practices
Instruction Videos
Supporting Media
Application Example - Understand how the breakthrough process can be applied to everyday life
Instruction Videos
Supporting Media
Lean PracticesLean Thinking - Comprehend the underlying logic of lean thinking
Instruction Videos
- 1. Understanding the Basic Tools of Improvement - 6m 27s - 6.09 MB
- 2. Grasping the Foundation of Lean Thinking - 6m 09s - 5.82 MB
- 3. Defining the Four Principles of Lean Practice - 4m 31s - 4.26 MB
Supporting Media
Constraint Theory - Explain how constraint theory is related to value creation
Instruction Videos
- 1. Theory of Constraints Cookbook - Part A - 2m 53s - 2.75 MB
- 2. Theory of Constraints Cookbook - Part B - 4m 48s - 4.55 MB
- 3. Key Metrics for the Theory of Constraints (TOC) - 5m 19s - 5.04 MB
- 4. Differences between TOC and Lean Practices - 4m 11s - 3.95 MB
Supporting Media
Continuous Flow - Describe the operational ideas that underpins continuous flow
Instruction Videos
Supporting Media
Pull Systems - Contrast the operation of a push system to that of a pull system
Instruction Videos
Supporting Media
Visual Factory - Explain the role of a visual factory during improvement efforts
Instruction Videos
- 1. Nature and Aims of a Visual Workplace - 3m 40s - 3.49 MB
- 2. Illustration of a Visual Workplace - 5m 29s - 5.21 MB
Expansion Videos
Supporting Media
Kanban System - Describe how a Kanban system can improve process cycle-time
Instruction Videos
- 1. Nature and Purpose of a Kanban System - 3m 12s - 3.02 MB
- 2. Kanban Rules and Basic Guidelines - 2m 58s - 2.80 MB
Expansion Videos
Supporting Media
PokaYoke System - Understand how PokaYoke systems can lead to quality improvement
Instruction Videos
- 1. Nature and Aims of a Poka-Yoke System - 4m 02s - 3.82 MB
- 2. Eight Principles for Poka-Yoke Application - 5m 33s - 5.24 MB
Expansion Videos
Supporting Media
6S System - Explain how the 6S system can contribute to process efficiency
Instruction Videos
Expansion Videos
Supporting Media
SMED System - Define the basic elements of an SMED system
Instruction Videos
Supporting Media
7W Approach - Describe how the 7W approach can be used to solve problems
Instruction Videos
Supporting Media
6M Approach - Explain how the 6M approach is used to identify sources of causation
Instruction Videos
- 1. Understanding the 6M Approach to Problem Solving (6M) - 3m 35s - 3.39 MB
- 2. Applying Fishbone Diagrams in the 6M Methodology - 2m 33s - 2.44 MB
Expansion Videos
Supporting Media
Quality ToolsVariable Classifications - Define the various types of variables commonly encountered during quality improvement
Instruction Videos
- 1. Defining the Main Categories of Performance Variables - 1m 42s - 1.63 MB
- 2. Performance Variables and the Pareto Effect - 1m 57s - 1.86 MB
- 3. Linkage between Variables and Process Capability - 4m 53s - 4.62 MB
Supporting Media
Measurement Scales - Describe each of the four primary scales of measure and their relative power
Instruction Videos
- 1. Nature of Continuous and Discrete Variables - Part A - 4m 04s - 3.85 MB
- 2. Nature of Continuous and Discrete Variables - Part B - 4m 03s - 4.23 MB
- 3. Four Primary Scales of Measure and Definitions - Part A - 3m 55s - 3.46 MB
- 4. Four Primary Scales of Measure and Definitions - Part B - 3m 53s - 3.66 MB
Expansion Videos
Supporting Media
Problem Definition - Characterize the nature of a sound problem statement
Instruction Videos
- 1. Nature and Definition of a Practical Problem - 1m 32s - 1.48 MB
- 2. Documentation of a Process Capability Problem - 4m 12s - 3.96 MB
- 3. Understanding Process Accuracy and Precision - Part A - 2m 27s - 2.35 MB
- 4. Understanding Process Accuracy and Precision - Part B - 2m 46s - 2.65 MB
- 5. Implications of a Process Capability Problem - 2m 57s - 2.81 MB
- 6. Bridging Practical Problems and Statistical Problems - 3m 51s - 3.64 MB
- 7. Common Mistakes in Basic Problem Solving - 3m 36s - 3.44 MB
Expansion Videos
- 8. Developing the Definition of a Problem - Part A - 3m 23s - 3.76 MB
- 9. Developing the Definition of a Problem - Part B - 5m 30s - 3.37 MB
- 10. Essential Criteria for Effective Problem Solving - 5m 11s - 2.31 MB
Supporting Media
Focused Brainstorming - Explain how focused brainstorming is used to facilitate improvement efforts
Instruction Videos
Expansion Videos
- 2. Key Phases of Effective Brainstorming - Part A - 3m 01s - 1.39 MB
- 3. Key Phases of Effective Brainstorming - Part B - 3m 57s - 2.84 MB
Supporting Media
Process Mapping - Understand how to define the flow of a process and map its operations
Instruction Videos
- 1. Nature and Purpose of Process Mapping - 4m 41s - 4.42 MB
- 2. Constructing and Using a Process Flow Chart - 1m 15s - 2.01 MB
- 3. Documentation of an Example Process - 5m 04s - 4.78 MB
- 4. Effective Use of Process Mapping Templates - 1m 52s - 1.80 MB
Expansion Videos
- 5. Extension of Basic Process Mapping Techniques - 3m 58s - 15.09 MB
- 6. Creation and Use of Process Descriptions - 3m 20s - 4.32 MB
- 7. Using Process Maps to Facilitate Process Modeling - 4m 10s - 4.07 MB
Supporting Media
SIPOC Diagram - Describe the nature and purpose of an SIPOC diagram
Instruction Videos
- 1. Nature and Purpose of SIPOC Diagrams - Part A - 4m 45s - 4.49 MB
- 2. Nature and Purpose of SIPOC Diagrams - Part B - 3m 41s - 3.48 MB
Supporting Media
Force-Field Analysis - Utilize force field analysis to solve problems
Instruction Videos
- 1. Nature and Purpose of a Force Field Analysis - 3m 51s - 3.63 MB
- 2. Definition of Driving and Restraining Forces - 1m 34s - 1.50 MB
- 3. Creation and Interpretation of a Force Field Diagram - 3m 42s - 3.52 MB
- 4. Facilitating Decisions through Force Field Analysis - 3m 41s - 3.48 MB
Expansion Videos
Supporting Media
Performance Sampling - Explain how to design and implement a sampling plan
Instruction Videos
- 1. Nature and Purpose of a Performance Sampling - 1m 48s - 1.72 MB
- 2. Underlying Principles of Random Sampling - 2m 23s - 2.28 MB
- 3. Underlying Principles of Stratified Sampling - 3m 39s - 3.45 MB
- 4. Basic Nature and Use of Sequential Sampling - 2m 17s - 2.19 MB
Expansion Videos
Supporting Media
Check Sheets - Understand how check sheets can be used for purposes of data collection
Instruction Videos
- 1. Nature and Purpose of Check Sheets - 3m 05s - 2.94 MB
- 2. Use of Check Sheets to Facilitate Data Collection - 3m 35s - 3.38 MB
Expansion Videos
Supporting Media
Analytical Charts - Identify the general range of analytical charts that can be used to assess performance
Instruction Videos
Supporting Media
Pareto Charts - Explain how Pareto charts can be used to isolate improvement leverage
Instruction Videos
Supporting Media
Run Charts - Utilize run charts to assess and characterize time-based process data
Instruction Videos
Supporting Media
Correlation Charts - Utilize a correlation chart to illustrate the association between two variables
Instruction Videos
- 1. Nature and Purpose of Correlation Charts - 4m 49s - 4.55 MB
- 2. Use of Scatter Plots for Predicting Performance - 3m 57s - 3.72 MB
- 3. Understanding Nonlinear Variable Relationships - 2m 59s - 2.84 MB
Supporting Media
Frequency Tables - Explain how to construct and interpret a frequency table
Instruction Videos
Supporting Media
Performance Histograms - Construct and interpret a histogram and describe several purposes
Instruction Videos
- 1. Nature and Purpose of a Histogram - 5m 23s - 5.10 MB
- 2. Inclusion of Specification Limits on Histograms - 4m 36s - 4.35 MB
- 3. Use of Histograms in Process Capability Work - 2m 34s - 2.45 MB
- 4. Use of Histograms with Scatter Plots - 2m 52s - 2.73 MB
- 5. Use of Histograms with Experimental Design - 2m 28s - 2.36 MB
- 6. Use of Histograms for Characterizing Distributions - 5m 08s - 4.87 MB
Expansion Videos
Supporting Media
Control Charts - Explain the purpose of statistical process control charts and the logic of their operation
Instruction Videos
- 1. Definition of Statistical Process Control (SPC) - 4m 38s - 4.37 MB
- 2. Nature and Purpose of Control Charts - 6m 55s - 6.54 MB
- 3. Purpose and Use of Statistical Control Limits - 6m 18s - 5.95 MB
- 4. Decision Making and the Use of SPC Charts - 3m 01s - 2.85 MB
- 5. Construction and Interpretation of SPC Charts - 5m 54s - 5.58 MB
- 6. Common Patterns of Variation on SPC Charts - 11m 43s - 11.10 MB
- 7. Use of Zone Testing with SPC Charts - 6m 57s - 6.57 MB
- 8. Basic SPC Charts for Continuous Variables - 8m 44s - 8.27 MB
Supporting Media
Lean Thinking - Comprehend the underlying logic of lean thinking
Instruction Videos
- 1. Understanding the Basic Tools of Improvement - 6m 27s - 6.09 MB
- 2. Grasping the Foundation of Lean Thinking - 6m 09s - 5.82 MB
- 3. Defining the Four Principles of Lean Practice - 4m 31s - 4.26 MB
Supporting Media
Constraint Theory - Explain how constraint theory is related to value creation
Instruction Videos
- 1. Theory of Constraints Cookbook - Part A - 2m 53s - 2.75 MB
- 2. Theory of Constraints Cookbook - Part B - 4m 48s - 4.55 MB
- 3. Key Metrics for the Theory of Constraints (TOC) - 5m 19s - 5.04 MB
- 4. Differences between TOC and Lean Practices - 4m 11s - 3.95 MB
Supporting Media
Continuous Flow - Describe the operational ideas that underpins continuous flow
Instruction Videos
Supporting Media
Pull Systems - Contrast the operation of a push system to that of a pull system
Instruction Videos
Supporting Media
Visual Factory - Explain the role of a visual factory during improvement efforts
Instruction Videos
- 1. Nature and Aims of a Visual Workplace - 3m 40s - 3.49 MB
- 2. Illustration of a Visual Workplace - 5m 29s - 5.21 MB
Expansion Videos
Supporting Media
Kanban System - Describe how a Kanban system can improve process cycle-time
Instruction Videos
- 1. Nature and Purpose of a Kanban System - 3m 12s - 3.02 MB
- 2. Kanban Rules and Basic Guidelines - 2m 58s - 2.80 MB
Expansion Videos
Supporting Media
PokaYoke System - Understand how PokaYoke systems can lead to quality improvement
Instruction Videos
- 1. Nature and Aims of a Poka-Yoke System - 4m 02s - 3.82 MB
- 2. Eight Principles for Poka-Yoke Application - 5m 33s - 5.24 MB
Expansion Videos
Supporting Media
6S System - Explain how the 6S system can contribute to process efficiency
Instruction Videos
Expansion Videos
Supporting Media
SMED System - Define the basic elements of an SMED system
Instruction Videos
Supporting Media
7W Approach - Describe how the 7W approach can be used to solve problems
Instruction Videos
Supporting Media
6M Approach - Explain how the 6M approach is used to identify sources of causation
Instruction Videos
- 1. Understanding the 6M Approach to Problem Solving (6M) - 3m 35s - 3.39 MB
- 2. Applying Fishbone Diagrams in the 6M Methodology - 2m 33s - 2.44 MB
Expansion Videos
Supporting Media
Variable Classifications - Define the various types of variables commonly encountered during quality improvement
Instruction Videos
- 1. Defining the Main Categories of Performance Variables - 1m 42s - 1.63 MB
- 2. Performance Variables and the Pareto Effect - 1m 57s - 1.86 MB
- 3. Linkage between Variables and Process Capability - 4m 53s - 4.62 MB
Supporting Media
Measurement Scales - Describe each of the four primary scales of measure and their relative power
Instruction Videos
- 1. Nature of Continuous and Discrete Variables - Part A - 4m 04s - 3.85 MB
- 2. Nature of Continuous and Discrete Variables - Part B - 4m 03s - 4.23 MB
- 3. Four Primary Scales of Measure and Definitions - Part A - 3m 55s - 3.46 MB
- 4. Four Primary Scales of Measure and Definitions - Part B - 3m 53s - 3.66 MB
Expansion Videos
Supporting Media
Problem Definition - Characterize the nature of a sound problem statement
Instruction Videos
- 1. Nature and Definition of a Practical Problem - 1m 32s - 1.48 MB
- 2. Documentation of a Process Capability Problem - 4m 12s - 3.96 MB
- 3. Understanding Process Accuracy and Precision - Part A - 2m 27s - 2.35 MB
- 4. Understanding Process Accuracy and Precision - Part B - 2m 46s - 2.65 MB
- 5. Implications of a Process Capability Problem - 2m 57s - 2.81 MB
- 6. Bridging Practical Problems and Statistical Problems - 3m 51s - 3.64 MB
- 7. Common Mistakes in Basic Problem Solving - 3m 36s - 3.44 MB
Expansion Videos
- 8. Developing the Definition of a Problem - Part A - 3m 23s - 3.76 MB
- 9. Developing the Definition of a Problem - Part B - 5m 30s - 3.37 MB
- 10. Essential Criteria for Effective Problem Solving - 5m 11s - 2.31 MB
Supporting Media
Focused Brainstorming - Explain how focused brainstorming is used to facilitate improvement efforts
Instruction Videos
Expansion Videos
- 2. Key Phases of Effective Brainstorming - Part A - 3m 01s - 1.39 MB
- 3. Key Phases of Effective Brainstorming - Part B - 3m 57s - 2.84 MB
Supporting Media
Process Mapping - Understand how to define the flow of a process and map its operations
Instruction Videos
- 1. Nature and Purpose of Process Mapping - 4m 41s - 4.42 MB
- 2. Constructing and Using a Process Flow Chart - 1m 15s - 2.01 MB
- 3. Documentation of an Example Process - 5m 04s - 4.78 MB
- 4. Effective Use of Process Mapping Templates - 1m 52s - 1.80 MB
Expansion Videos
- 5. Extension of Basic Process Mapping Techniques - 3m 58s - 15.09 MB
- 6. Creation and Use of Process Descriptions - 3m 20s - 4.32 MB
- 7. Using Process Maps to Facilitate Process Modeling - 4m 10s - 4.07 MB
Supporting Media
SIPOC Diagram - Describe the nature and purpose of an SIPOC diagram
Instruction Videos
- 1. Nature and Purpose of SIPOC Diagrams - Part A - 4m 45s - 4.49 MB
- 2. Nature and Purpose of SIPOC Diagrams - Part B - 3m 41s - 3.48 MB
Supporting Media
Force-Field Analysis - Utilize force field analysis to solve problems
Instruction Videos
- 1. Nature and Purpose of a Force Field Analysis - 3m 51s - 3.63 MB
- 2. Definition of Driving and Restraining Forces - 1m 34s - 1.50 MB
- 3. Creation and Interpretation of a Force Field Diagram - 3m 42s - 3.52 MB
- 4. Facilitating Decisions through Force Field Analysis - 3m 41s - 3.48 MB
Expansion Videos
Supporting Media
Performance Sampling - Explain how to design and implement a sampling plan
Instruction Videos
- 1. Nature and Purpose of a Performance Sampling - 1m 48s - 1.72 MB
- 2. Underlying Principles of Random Sampling - 2m 23s - 2.28 MB
- 3. Underlying Principles of Stratified Sampling - 3m 39s - 3.45 MB
- 4. Basic Nature and Use of Sequential Sampling - 2m 17s - 2.19 MB
Expansion Videos
Supporting Media
Check Sheets - Understand how check sheets can be used for purposes of data collection
Instruction Videos
- 1. Nature and Purpose of Check Sheets - 3m 05s - 2.94 MB
- 2. Use of Check Sheets to Facilitate Data Collection - 3m 35s - 3.38 MB
Expansion Videos
Supporting Media
Analytical Charts - Identify the general range of analytical charts that can be used to assess performance
Instruction Videos
Supporting Media
Pareto Charts - Explain how Pareto charts can be used to isolate improvement leverage
Instruction Videos
Supporting Media
Run Charts - Utilize run charts to assess and characterize time-based process data
Instruction Videos
Supporting Media
Correlation Charts - Utilize a correlation chart to illustrate the association between two variables
Instruction Videos
- 1. Nature and Purpose of Correlation Charts - 4m 49s - 4.55 MB
- 2. Use of Scatter Plots for Predicting Performance - 3m 57s - 3.72 MB
- 3. Understanding Nonlinear Variable Relationships - 2m 59s - 2.84 MB
Supporting Media
Frequency Tables - Explain how to construct and interpret a frequency table
Instruction Videos
Supporting Media
Performance Histograms - Construct and interpret a histogram and describe several purposes
Instruction Videos
- 1. Nature and Purpose of a Histogram - 5m 23s - 5.10 MB
- 2. Inclusion of Specification Limits on Histograms - 4m 36s - 4.35 MB
- 3. Use of Histograms in Process Capability Work - 2m 34s - 2.45 MB
- 4. Use of Histograms with Scatter Plots - 2m 52s - 2.73 MB
- 5. Use of Histograms with Experimental Design - 2m 28s - 2.36 MB
- 6. Use of Histograms for Characterizing Distributions - 5m 08s - 4.87 MB
Expansion Videos
Supporting Media
Control Charts - Explain the purpose of statistical process control charts and the logic of their operation
Instruction Videos
- 1. Definition of Statistical Process Control (SPC) - 4m 38s - 4.37 MB
- 2. Nature and Purpose of Control Charts - 6m 55s - 6.54 MB
- 3. Purpose and Use of Statistical Control Limits - 6m 18s - 5.95 MB
- 4. Decision Making and the Use of SPC Charts - 3m 01s - 2.85 MB
- 5. Construction and Interpretation of SPC Charts - 5m 54s - 5.58 MB
- 6. Common Patterns of Variation on SPC Charts - 11m 43s - 11.10 MB
- 7. Use of Zone Testing with SPC Charts - 6m 57s - 6.57 MB
- 8. Basic SPC Charts for Continuous Variables - 8m 44s - 8.27 MB