Special Tributes and Citations
MindPro was made possible through the asserted efforts and kind contributions of many people and organizations. This section provides a listing of the key contributors and credits their guidance, discussions, work, materials, copyrights, publications, presentations, and ideas. Thanks to such contributors, the benefits of Six Sigma as well as other process improvement initiatives can now be realized by large, medium, and small organizations, as well as individuals seeking professional advancement and recognition through coaching and development:
The Ira. A. Fulton School of Engineering, Arizona State University is provided a special acknowledgement as the primary affiliate of the Dr. Mikel J. Harry Six Sigma Management Institute. The ASU Six Sigma portfolio of degree programs, courses, certifications, and on-line offerings provide individuals and global corporations with world-class knowledge. The long-standing association between ASU and Dr. Harry is highly esteemed and gratefully appreciated.
Kevin Kennedy Associates offers world-class Product and Process Development, Organizational MentoringTM
Solutions, Failure Analysis and Recovery, and Life Sciences Consulting. In stringent adherence to Best
Practices in product and process development, they comply with regulatory standards and employ
comprehensive methods to minimize and manage risk associated with the product or process. Their contribution of life-like
simulations and animations greatly enriched the Six Sigma curriculum and is deeply appreciated.
The Society of Manufacturing Engineers is gratefully acknowledged as a contributing affiliate
of the ASU-SSMI relationship. SME is the world's leading resource Where Manufacturing
Comes Together - both people and information - to advance manufacturing knowledge. The
association between SME, Arizona State University, and the Six Sigma Management Institute
is deeply appreciated.
The Dr. Mikel J. Harry Six Sigma Management Institute mission is to explore new and
innovative ways to disseminate the power of Six Sigma. SSMI’s main objective is to research
and develop effective delivery methods so that the cost of training can be drastically
reduced, making Six Sigma affordable for individuals and businesses of all sizes. This goal was realized when SSMI partnered with
the Ira A. Fulton School of Engineering at Arizona State University (ASU) for the delivery of the joint ASU – SSMI Online Six Sigma
Founded in 1901, NIST is a non-regulatory federal agency within the U.S. Commerce Department's
Technology Administration. NIST's mission is to develop and promote measurement, standards,
and technology to enhance productivity, facilitate trade, and improve the quality of life. NIST carries
out its mission in four cooperative programs: NIST Laboratories, Baldrige National Quality Program,
Manufacturing Extension Partnership, and the Advanced Technology Program. A special tribute is given to NIST for contributing
the NIST/SEMATECH Handbook of Statistical Methods to the MindPro project. This addition to the software is gratefully
acknowledged and appreciated.
Fort Wayne has implemented Six Sigma to improve customer service and increase the effectiveness of
city government. Data based decision-making and empowerment of employees are key components to
the success of the program. A special tribute is given to Mayor Graham Richard for his insightful vision
and steadfast leadership of Six Sigma within city government. The Fort Wayne Improvement Case Studies
represent an exemplary set of testaments to the power of Six Sigma and are immensely appreciated.
The National Science Foundation (NSF) is an independent federal agency created by Congress in 1950 to
promote the progress of science; to advance the national health, prosperity, and welfare; to secure the national
defense… The contributing influence of NSF is felt within the field of Six Sigma in many ways, both directly and
Minitab Inc. creates and markets statistical software that enables those who teach or
perform data analysis to obtain accurate, reliable, and easy-to-use solutions. A special thanks
is extended to Minitab for their kind cooperation and Six Sigma contributions throughout
Established in 1962, the Korean Standards Association leads the industrial development of the nation in
the van of the 21st century technical competitive age on the basis of 40 years of accumulated know-how
in such areas as education and training, research, KS/ISO certification, promotional activities, international
cooperation, etc. Their highly respected association with Arizona State University and the Six Sigma
Management Institute is greatly appreciated.
Founded in 1987, Quality Associates International is a full service Quality and Reliability consulting firm.
Their contribution to the field of Six Sigma and MindPro is very much appreciated.
Streale Innovation, Inc. is a team of business and technical consultants that work together on client
projects to provide Six Sigma best practices, Performance Measurement, and Training & Development
aimed at the FDA-regulated and Financial Services markets. Their contribution to Six Sigma and the
MindPro project is appreciated and highly esteemed.
The United States Navy, Office of Naval Research is recognized for their Best Manufacturing Practices Program
and Producibility Measurements for DoD Contracts. The BMP Program was created in 1985 to help businesses
identify, research, and promote exceptional manufacturing practices, methods, and procedures. Its objective
is to empower defense and commercial customers to operate at a higher level of efficiency and effectiveness.
Their diligence and dedication to the pursuit of excellence through Six Sigma is admired and appreciated.
Peter Crouch, Dean: Ira A. Fulton School of Engineering, Arizona State University
Jeff Goss, Assist. Dean: Ira A. Fulton School of Engineering, Arizona State University
Phong Vu, Chief Executive Officer: Six Sigma Management Institute
Reigle Stewart, Chief Operating Officer: Six Sigma Management Institute
Craig A. Elden, Chief Information Officer: Six Sigma Management Institute
Connie Januzzi, Senior Administrator: Six Sigma Management Institute
Ian Firth, Senior Programmer: Six Sigma Management Institute
Minitab, Inc: Minitab Statistical Analysis Software
Microsoft Corp.: Excel, Power Point, and Word
Streale Innovation, Inc: Streale Enterprise Six Sigma Software
SME: Society of Manufacturing Engineers
KSA: Korean Standards Association
SSGR: Six Sigma Global Registry
ASQ: American Society of Quality
SSA: Six Sigma Academy
Accel-Team Ltd: Force Field Analysis Diagram
Achats-Industriels: Six Sigma Concepts
Acme Constructions Pty, Ltd: Punchlist Report Example
Actuate Corporation: Enterprise Reporting Applications
Allied Signal, Inc: Jet Engine
Allied Signal, Inc: Manufacturing Facility
Applied Research Associates, Inc: Tankcar Impact Simulation
Arizona State University, Ira A. Fulton School of Engineering
Berkeley University: Regression Simulation
Blackthorne Publishing Company: Fishbone Diagram Builder
Boccio, John - Physics & Astronomy Department at Swarthmore College: Galaxy Collision Simulation
Bowling Green State University, Physics Department: Measurement Video
Brigham Young University: John Doe Black Belt Project Example
Brooks, David W. - Center for Curriculum and Instruction, University of Nebraska-Lincoln: Amperometric Oxygen Measurement
Casazen.com: Kanban Card
Chapman, Alan - Businessballs.com: General Reference
City Colleges of Chicago: Skinner Box Illustration
City of Fort Wayne Indiana. Mayor Graham Richard: Case Studies in Six Sigma
Claremont Graduate University: Hypothesis Test for a Mean
Claremont Graduate University: Hypothesis Testing Simulation
Claremont Graduate University: Sampling Distribution Simulation
CMU's Robotics Institute, Darwin2K: Robot Part Placement Simulation
College of Business, Auburn University: Award Ceremony Video
Cryer, L. - Northern College: Pavlov's Dog and Stimulus Response
Debevec, Paul - Computer Science Division, University of California at Berkeley: Falling Dominos Video
Earth Sciences Department at the University of California, Santa Cruz: Southern California Earthquake Simulation
Edison Automation Inc: Factory Performance Displays
Engineering Dynamics Corporation: EDSMAC4 Multi-vehicle Intersection Crash Simulation
Esterline Aerospace and Defense: Normal Distribution Graphic
Evalid Inc: Software Development Process Map
Evergreen State College: Choas Theory and Fractal Simulation
Federated States of Micronesia, College of Micronesia: Normal Distribution
France, L., Girault, A., Gascuel, D., Espiau, B.: Sensor Modeling for a Walking Robot Simulation
Garrison, Daniel B. - Flee Boston Financial: Excerpts from Introduction to Six Sigma
General Electric Corporation: Website Orientation
Georgia Tech, GVU Center: Somersault Pike Simulation
Grant DUE 9751307: Statistical Simulators and Animations
Hodgins, Jessica K. and Wooten, Wayne - Georgia Institute of Technology: Diving Simulation
Hyperion Solutions Corporation: Enterprise-Class Business Performance Management Solutions: Metrics Dashboard
iSixSigma: Internet Six Sigma Community and Forum Website
Juran's Quality Handbook: Juran Trilogy
Ketkale Group of Industries: Machine Drill Press
Kevin Kennedy Associates: Factory Simulation, Process Simulation, Hospital Simulation, Thermal Simulation, Airbag Simulation,
Crash Simulations, and Robot Simulations
Kotelnikov, Vadim - Ten3 Business e-Coach, version 2005a. On-Line Business Management Handbook and Resource
Lane, David M. - Rice Virtual Lab: HyperStat On-Line Statistics Handbook
Lane, David M. - Rice Virtual Lab: On-Line Case Studies
Lee, Gene S. - University of British Columbia: Robotics Animation Simulation Platform
Many Information Systems, Inc: Service Simulation
Mastascusa, E. J. - Bucknell University: Problem Definition Excerpt
Merriam-Webster On-Line Dictionary: Definitions
Microsoft Corporation: Project Charter Example
Mind Tools Ltd: Force Field Analysis Diagram
Missouri State University: Frequency Polygon Simulation
Motronic, Inc: Electronic Circuit Board
Multidata TPS, Inc: Pair of Dice
N-able Technologies Inc: The N-vision Dashboard
National Aeronautics and Space Administration, Air Traffic Shutdown Study: Flight Pattern Simulation
National Aeronautics and Space Administration, Mars Exploration Program: Machinist Video Making Parts
National Aeronautics and Space Administration, Mars Exploration Program: Mars Exploration Rover Terrain Simulation Video
National Aeronautics and Space Administration, Mars Exploration Program: Planetary Photo Journal
National Aeronautics and Space Administration: Airline Cockpit Simulation
National Institute of Standards and Technology: NIST/SEMATECH e-Handbook of Statistical Methods
NAVAIR Corporation: Navair Six Sigma Deployment Model
Nimmer, Larry - International Student Film Festival: Light Bulb by Sam Kapoi
Nipponico Company: Kanban Card
NKG Spark Plugs, Inc: Spark Plug Picture
Office of Fusion Energy, US Department of Energy: Fusion Simulation
Office of the Under Secretary of Defense for Acquisition Technology and Logistics: Identifying Basic Improvement Curve Theories
Ogden, R. Todd - Dept. of Statistics, Univ. of South Carolina: Dice Roll Simulation
Ohsshi Iron Works: Kanban Card
Ontario, Ministry of Agriculture, Food and Rural Affairs: Maslow's Heirarchy of Human Need
Orbitform Group, LLC: Upper Bracket Stamping on Sub-Assembly
Palm Inc: Zire 71 Palm Data Collection
Paul Kayfetz, Inc: Driving Computer Animation
Power Performance, Inc: Leadership Quotes
PowerSteering Software Inc: Six Sigma Project Management Tool
Product Development Consulting, Inc: The Customer Value Map
Public Health Institute: Fishbone Diagram
Quality Digest, Six Sigma Survey Results: Breaking Through the Six Sigma Hype, Dirk Dusharme (November 2001)
Quality Digest, Six Sigma Packs a Punch, Dirk Dusharme (November 2003)
Raytheon Corporation: Six Sigma Tools Umbrella
Rice Virtual Lab: National Science Foundation's Division of Undergraduate Education
Rizhao King Dang Co., Ltd: Open Sign
Rock Castle Construction: Reconciliation Form
Russ, John C. - Materials Science and Engineering Dept., North Carolina State University, Raleigh, NC: Blacksmith Video
SaturnFans: Picture from Backseat of Saturn Automobile
Smith, J.: Fishbone Diagram
Southern Maryland Electric Cooperative: Light Bulb with Dollar Sign
Stanford University: Birthday Date Simulation
Stanford University: Probability and Quantile Simulation
StatSoft, Inc: The StatSoft Electronic Statistics Handbook (On-Line Resource)
Strategos, Inc: Lean-Manufacturing Website
Strategos, Inc: Process Map and Examples
Syque, Inc: Improvement Encyclopedia Website
United States Navy: Best Manufacturing Practices Program Website
United States Navy: Classroom Instructor Video
University of California, Los Angeles: Lego Robotic I Project
University of Cambridge, Department of Industrial Design Engineering: FMEA Guidelines and Example
University of Cambridge, Department of Industrial Design Engineering: Process Mapping and Design Example
University of Illinois at Urbana-Champaign, Department of Statistics: Regression Simulation
University of Iowa, National Advanced Driving Simulator: Alcohol Impairment Study Simulation
University of Iowa, National Advanced Driving Simulator: High-Frequency Actuators
University of Iowa, National Advanced Driving Simulator: Main Control Room and Operators
University of South Carolina, Dept. of Statistics: Histogram Bin Size Simulation
Value Based Management: Force Field Analysis
Virtual Reality Lab, Swiss Federal Institute of Technology: Human Motion Simulation
Visionary Labs, Benjamin J Borkowski: Crowd Simulation
Vital Enterprises, Inc: 6S Evaluation Form
Volkswagen of America, Inc: Yellow Volkswagen Picture
Welch, Jack: 21 Points for Winning
West, R. Webster - University of South Carolina, Department of Statistics. Histogram Bin Size Simulation
Historically speaking, Six Sigma has evolved from a quality improvement tool in the mid 1980’s to a fact-driven system of business
management in the 2000’s. Over the last 20 years there have been many events and contributions that have shaped Six Sigma.
Even today, the evolution of Six Sigma continues – growing in both power and diversity, throughout the world. The purpose of
this section is to provide recognition of those individuals who played a key role in this evolution:
Robert Galvin, Motorola
Bill Smith, Motorola
Mikel Harry, Motorola
Jack Germain, Motorola
Richard Beutow, Motorola
Art Sundry, Motorola
Dick White, Motorola
Hank Scutoski, Motorola
Richard Schoreder, Motorola
Ron Lawson, Motorola
Tom Cheek, Texas Instruments
Jack Prins, Motorola
Doug Mader, Motorola
Steve Zinkgraf, Motorola
Mike Carnell, Motorola
Greg Brue, Motorola
Gary Cone, Motorola
John Hathaway, Motorola
Dave Dupree, Motorola
Reigle Stewart, Motorola
Kjell Magnusson, Asea Brown Boveri
Mike Daniels, Asea Brown Boveri
Sunne Carlson, Asea Brown Boveri
Jack Welch, General Electric
Gary Reiner, General Electric
Larry Bossidy, Allied Signal
Don Linsenmann, DuPont
Dave Antis, Motorola
Tom Hughes, Allied Signal
Skip Weed, Motorola
Bob Stewart, Motorola
Mario Perez-Wilson, Motorola
Marty Rayl, Motorola
John Lupienski, Motorola
Phong Vu, Ford Motor Company
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Gilson, J., 1951. A New Approach to Engineering Tolerances, Machinery Publishing Co., Ltd., London.
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Gupta, P. 2004. Six Sigma Business Scorecard: Creating a Comprehensive Corporate Performance Measurement System. McGraw-Hill.
Hand, D. J. and Everitt, B. Eds. 1987. The Statistical Consultant in Action. Cambridge University Press, Cambridge, U.K.
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Harry M, Schroeder R. 2000 Six Sigma: The Breakthrough Management Strategy Revolutionizing the Worlds Top Corporations. Currency, New YorK
Harry, M. J. Achieving Quality Excellence: The Management Perspective. Research Dynamics, Tempe, Arizona. Second Edition. Published by the Government Electronics
Group, Motorola Inc., Scottsdale, Arizona. First Edition. 1986.
Harry, M. J. Achieving Quality Excellence: The Strategy, Tactics, and Tools. Research Dynamics, Tempe, Arizona. Second Edition. Published by the Government
Electronics Group, Motorola Inc., Scottsdale, Arizona. First Edition. 1986.
Harry, M. J. Achieving Quality Excellence: The Technical Perspective. Research Dynamics, Tempe, Arizona. Second Edition. Published by the Government Electronics
Group, Motorola Inc., Scottsdale, Arizona. First Edition. 1986.
Harry, M. J. Process Characterization: A Phase-Wise Approach. Government Electronics Group, Motorola Inc., Scottsdale, Arizona. First Edition. 1986.
Harry, M. J. The Nature of Six Sigma. Government Electronics Group, Motorola Inc. , Scottsdale, Arizona. First Edition, pp. 1-25. 1987.
Harry, M. J. A Blueprint for Implementing a Supplier Statistical Process Control Program. Internal Publication, Communications Division and the Tactical Electronics
Division, Government Electronics Group, Motorola Inc., Scottsdale, Arizona.
Harry, M. J. A Quantitative Model for Assessing Producibility . Report of the Producibility Measurement Committee, Best Manufacturing Practices, Office of the
Assistant Secretary of the Navy, March, 1989.
Harry, M. J. Defects per Unit: Mechanics, Myths, and Misconceptions . Internal Publication, Communications Division, Government Electronics Group, Motorola Inc.,
Harry, M. J. Guidelines for Estimating the True Capability of a Manufacturing Process. Internal Publication, Group Operations, Government Electronics Group, Motorola
Inc., Scottsdale, Arizona. February, 1989.
Harry, M. J. PCB Plated Through Hole Optimization: A Case Study in SPC. Circuit World, Journal of the Institute of Interconnection Technology. Volume 16, No. 1, pp.
33-43, October 1989.
Harry, M. J. The Evolution of a Statistically Designed Experiment . Internal Publication, Government Electronics Group, Motorola Inc., Scottsdale, Arizona.
Harry, M. J. and Lawson, R. A Quantitative Approach to Product Design . Internal Publication, Tactical Electronics Division, Government Electronics Group, Motorola
Inc., Scottsdale, Arizona.
Harry, M. J. Contributing Author. IPC-PC 90: Statistical Process Control Implementation. Institute for Interconnecting and Packaging Electronic Circuits.,
Lincolnwood Illinois. 1990.
Harry, M. J. Contribution Author and Chairperson. GEG Performance Metrics Manual. Internal Publication, Government Electronics Group, Motorola Inc., Scottsdale,
Harry, M. J. Statistical Process Control: IPC Workshop Handbook. Institute for Interconnecting and Packaging Electronic Circuits., Lincolnwood Illinois. 1988.
Harry, M. J. The Vision of Six Sigma. Volumes 1 through 8. Tri Star Publishing, Phoenix, Arizona. 1997.
Harry, M. J. The Vision of Six Sigma: A Roadmap for Breakthrough. Sigma Publishing Company, Phoenix, Arizona. 1994.
Harry, M. J. The Vision of Six Sigma: The Tools of Breakthrough. Sigma Publishing Company, Phoenix, Arizona. 1994.
Harry, M. J., A New Definition Aims to Connect Quality With Financial Performance. Quality Progress, Vol. 33, No. 1, pp. 64-66, January 2000.
Harry, M. J., Abatement of Business Risk is Key to Six Sigma. Quality Progress, Vol. 33, No. 7, p. 72, July 2000.
Harry, M. J., and Prins, J. One-Way Analysis of Variance. Motorola University Press, Schaumberg Illinois. 1991.
Harry, M. J., Demystifying the 1.5 Shift: Statistical Theory and Engineering Rational. Palladyne Publishing. Phoenix, Arizona. Expected publication date April,
Harry, M. J., Framework for Business Leadership. Quality Progress, Vol. 33, No. 4, pp. 80-83, April 2000.
Harry, M. J., Knight, D., Howard, J., Rivero, J. Engineering Support Systems for Engineering Managers. IEEE Micro. Volume 5, No. 5. pp. 22-26. October 1985.
Harry, M. J., Lawson, R. Six Sigma Producibility Analysis and Process Characterization. Publication 6 -3-03/88 Motorola University Press, Schaumberg Illinois.
Second Edition 1990, pp 1-125.
Harry, M. J., Lichtenberg, L. L., Sleiman, M. Statistics, Designed Experiments, and Printed Wiring Board Assembly . Circuit World, Journal of the Institute of
Interconnection Technology. Volume 12, No. 4. pp. 34-39. July 1986.
Harry, M. J., Linsemann, D. Leading Six Sigma. Doubleday, Random House Inc. New York, New York. Expected publication date: October, 2003.
Harry, M. J., Ollerman, T. Managing in a Technical Environment. University of Phoenix, Phoenix, Arizona. First Edition. 1984.
Harry, M. J., Questions Lead, Answers Follow. Quality Progress, Vol. 33, No. 5, pp. 82-86, May 2000.
Harry, M. J., Schroeder R. Six Sigma: The Breakthrough Management Strategy Revolutionizing the Worlds Top Corporations. Doubleday, Random House Inc. New York, New
Harry, M. J., Six Sigma Focuses on Improvement Rates. Quality Progress, Vol. 33, No. 6, pp. 76-80, June 2000.
Harry, M. J., Six Sigma Knowledge Design: Illuminating the Path to Successful Deployment. Palladyne Publishing. Phoenix, Arizona 2002.
Harry, M. J., Six Sigma Leads Enterprises to Coordinate Efforts. Quality Progress, Vol. 33, No. 3, pp. 70-72, March 2000.
Harry, M. J., Six Sigma: A Breakthrough Strategy for Profitability. Quality Progress, Vol. 31, No. 5, pp 60-64, May 1998.
Harry, M. J., The Quality Twilight Zone. Quality Progress, Vol. 33, No. 2, pp. 68-71, February 2000.
Harry, M.J. Application Resource. Research Dynamics, Tempe, Arizona. Published by the Government Electronics Group, Motorola Inc., Scottsdale, Arizona 1985.
Harry, M.J. Applied Diagnostic Methods: Level I Engineering Workbook. Research Dynamics, Tempe, Arizona. Second Edition. Published by the Government Electronics
Group, Motorola Inc., Scottsdale, Arizona 1985.
Harry, M.J. Applied Diagnostic Methods: Level II Engineering Workbook. Research Dynamics, Tempe, Arizona. Second Edition. Published by the Government Electronics
Group, Motorola Inc., Scottsdale, Arizona Published by the Government Electronics Group, Motorola Inc., Scottsdale, Arizona 1985.
Harry, M.J. Basic Engineering Statistics Engineering Workbook. Research Dynamics, Tempe, Arizona. Second Edition. Published by the Government Electronics Group,
Motorola Inc., Scottsdale, Arizona. 1985.
Harry, M.J. Case Studies in Statistics. Research Dynamics, Tempe, Arizona. Published by the Government Electronics Group, Motorola Inc., Scottsdale, Arizona
Harry, M.J. Practical Experiment Design: Level I Engineering Workbook. Research Dynamics, Tempe, Arizona. Second Edition. Published by the Government Electronics
Group, Motorola Inc., Scottsdale, Arizona 1985.
Harry, M.J. Practical Experiment Design: Level II Engineering Workbook. Research Dynamics, Tempe, Arizona. Second Edition. Published by the Government Electronics
Group, Motorola Inc., Scottsdale, Arizona 1985.
Harry, M.J. Statistical Process Control: Level II Engineering Workbook. Research Dynamics, Tempe, Arizona. Second Edition. Published by the Government Electronics
Group, Motorola Inc., Scottsdale, Arizona 1985.
Harry, M.J. 1986. The Nature of Six Sigma Quality. Motorola University Press, Motorola Inc., Schaumberg Illinois.
Harry, M.J. and Lawson, R.J. 1988. Six Sigma Producibility Analysis and Process Characterization. Publication Number 6?-3-03/88. Motorola University Press, Motorola
Inc., Schaumberg Illinois.
Harry, M.J. and Prins, J. 1991. The Vision of Six Sigma: Mathematical Constructs Related to Process Centering. Publication Pending. Motorola University Press,
Motorola Inc., Schaumberg Illinois.
Harry, M.J. and Stewart, R. 1988. Six Sigma Mechanical Design Tolerancing. Publication Number 6?-2-10/88. Motorola University Press, Motorola Inc., Schaumberg
Harry, M.J. Contributing Author: Producibility Measurement for DOD Contracts. Department of the Navy, Best Manufacturing Practices Program, Arlington, VA. 1990.
Harry, M.J., and Prins, J. The Vision of Six Sigma: Mathematical Constructs Related to Process Centering. Motorola University Press, Schaumberg Illinois. 1991.
Harry, M.J., Stewart, R. Six Sigma Mechanical Design Tolerancing. Publication 6 -2-10/88 Motorola University Press, Schaumberg Illinois. Second Edition 1988, pp
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