Topics

The Quality Tools topic will provide the participant with an array of classical quality improvement methods and diagnostic tools commonly associated with such initiatives as Six Sigma, Lean Sigma, TQM, 8D and other fine process improvement programs. Specifically, the participant will learn how to establish basic cause-and-effect relationships, solve on-going operational problems and discover how to enhance or otherwise improve daily operations.

Furthermore, the participant will learn how data can be collected and graphically analyzed to track down unwanted sources of product and process variation; thereby, reducing product defects, process cycle time and operational costs. These time-proven methods and tools can serve as the backbone for virtually any type of quality improvement effort. Naturally, the tools and methods presented in this course can serve as an excellent entry point for a Six Sigma X-Belt program or be linked to other initiatives such as lean manufacturing to form a Lean Sigma initiative. Such an integrated approach can often represent a viable alternative for a commercial enterprise or small business that is dedicated to increasing customer satisfaction and business performance.

Reinforcement of major concepts, techniques, and application is realized through exercises, scenarios, and case studies. By way of this training, the participant will gain tremendous insight into the logic and reasoning which underlies Six Sigma and the process of breakthrough improvement. Total instructional time for this topic is 13 hours and 13 minutes.